Ariel Denio
Ariel Denio at Lawton Chrysler Jeep Dodge RAM

Ariel Denio | Page 18

Service Advisor

Lawton Chrysler Jeep Dodge RAM

215 SE Interstate Dr
Lawton, OK 73501

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4.3
220 Reviews
4.3

220 Reviews

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220 Reviews of Ariel Denio

October 20, 2024

Dealership Rating
Employee Rating

Great team, quick and very helpful. Would recommend a friend or family member there too More

by MDWALKER1012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 21, 2024

Lawton Chrysler Jeep Dodge RAM responded

Thank you for the fantastic feedback! We're thrilled to hear you had a great experience with our team. We appreciate your recommendation!

October 19, 2024

Dealership Rating
Employee Rating

I called for a quote three separate times, every time someone different picked up and they all gave me the same price of $125 for installation and programming of a new radio, until I came in person and w More

by Sal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 06, 2024

Lawton Chrysler Jeep Dodge RAM responded

Thank you for sharing your experience, Sal. We apologize for the miscommunication regarding the pricing and for the condition in which your car was returned. We’ll make sure to pass this along to the team to improve our service and ensure transparency in the future. If you’d like, please reach out so we can further address these concerns.

October 19, 2024

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Overall great customer service First time going there and I felt welcome and appreciated Very knowledgeable as well More

by Mckeendonald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 21, 2024

Lawton Chrysler Jeep Dodge RAM responded

Thank you for your feedback! We're thrilled to hear that you felt welcomed and appreciated during your first visit. We look forward to serving you again!

October 17, 2024

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Just not happy. Y'all will find a way to make money even on a coupon you emailed me. I have worked for a dealership before and now I remember why I don't anymore. 10 More

by NO20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 01, 2024

Lawton Chrysler Jeep Dodge RAM responded

Thank you for your feedback, NO20. We’re truly sorry to hear about your experience and understand your frustration regarding the shop supplies fee and the brake assessment. Your concerns are important to us, and we’d like to address them directly. We appreciate your input, and we hope to have the opportunity to improve your experience in the future.

October 12, 2024

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Employee Rating

The whole team was very welcoming they gave us donuts as soon as we came in the door. Place was clean and comfortable More

by Mayrabst
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Shaun Hamilton, Todd Brown, Barbara Lavendusky , John Marchese, Mario Joseph Santos, Johnathon Vissepo

Oct 14, 2024

Lawton Chrysler Jeep Dodge RAM responded

Thank you for the kind words, Mayra! We’re glad to hear you felt welcomed and enjoyed the donuts. Creating a clean and comfortable environment for our customers is our priority. We look forward to seeing you again!

October 11, 2024

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Employee Rating

Very professional. No hidden prices. Everything was explained throughly. The staff was amazing. Would recommend. More

by clabarge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 14, 2024

Lawton Chrysler Jeep Dodge RAM responded

Thank you for the wonderful feedback, clabarge! We're glad to hear you had a professional experience with clear communication and no hidden prices. We appreciate your recommendation and look forward to serving you again!

October 11, 2024

Dealership Rating
Employee Rating

Ariel stayed on top of everything. I felt honored to have her as my representative at your business. I believe you did you r best to get my vehicle repaired and back to r as soon as p More

by arnosmith52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 14, 2024

Lawton Chrysler Jeep Dodge RAM responded

Arno, we appreciate your kind words! We're delighted to hear that Ariel provided you with excellent service and kept you informed throughout the process. We appreciate your patience and trust in us, and we hope to see you again soon!

October 10, 2024

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Employee Rating

Truck was not put back together. Glovebox tore apart. Wires and trash in the floor. Horrible job. We will not be returning to Lawton for anything. This is not the first time. We will More

by Tom Belase Fleet Mngr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 19, 2024

Lawton Chrysler Jeep Dodge RAM responded

Thank you for your feedback Tom on your recent service visit to Lawton CJD. We hold quality of work to the highest of standard and we appear to have let you down in that category. Being a Business Link dealer for Mopar, we strive to keep the fleet owners completely satisfied by expediting their vehicles through the service department to keep the downtime to a minimum. I will continue to coach our team to keep quality at the top. Please feel free to reach out directly to me at 580-771-3339. Thank you, Todd Brown

October 07, 2024

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Employee Rating

Good service so far. Friendly customer service. Fast turn around, they’re direct with explaining what needs to done More

by filoialiiagaitau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 07, 2024

Lawton Chrysler Jeep Dodge RAM responded

Thank you for your feedback! We're glad to hear you had a positive experience with our friendly customer service and quick turnaround. We look forward to continuing to provide you with excellent service!

October 06, 2024

Dealership Rating
Employee Rating

Will NEVER USE THEM AGAIN. My honest review would not get posted. Horrible customer service no communication. More

by MAPRINCIPEVS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 16, 2024

Lawton Chrysler Jeep Dodge RAM responded

Thank you for your feedback. We're sorry to hear about your experience and would like to understand more. Please reach out to us directly so we can address your concerns. Your satisfaction is important to us.

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