Andy Tran | Page 8

Toyota Experience I visit the dealership in the morning.I was told that I may have to leave the car there overnight, a gentleman named Primal Kumar rushed up and said t I visit the dealership in the morning.I was told that I may have to leave the car there overnight, a gentleman named Primal Kumar rushed up and said they were able to perform the service I need, since it's a safety and urgent concern. They were able to accommodate my schedule and provide me a ride back home. I received a call at 2:40 PM and was left a voicemail and told to return a call that the car is ready for pick up. I return a call at 3:15 PM and was that she will help me, provide me a ride back to the dealership. I didn't get any notification about my ride until I called back Andy at 3:45 PM and received a confirmation at 3:55 PM. He provided me a service for a ride. I got to the front desk and signed to authorize that I received my car. Andy left my driver side mat in my trunk, he dug into my middle console and searched through it. He left my car unwashed when Primal offered me a complimentary wash. I requested the front desk that my car was unwashed and she went to grab Andy's attention. He got the technician to pull up and provide me a complimentary wash. I told him that I appreciate his help, he gave me a smile and thumbs up and walked away. I realize my car had the AC on full blast and my radio was on much louder than what I was comfortable with. My driver side rear view mirror was broken and just sagging there. I do not appreciate what Andy or the technician did here. More

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Easiest Car purchase ever!!! We are very happy with purchase process, and with our new RAV4 car. We had no issues and left the store with our new car. We are very happy with purchase process, and with our new RAV4 car. We had no issues and left the store with our new car. More

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90K service I always choose Elk Grove Toyota for my vehicle service. The staffs with experience are conscientious, I have my vehicle done earlier than I expected I always choose Elk Grove Toyota for my vehicle service. The staffs with experience are conscientious, I have my vehicle done earlier than I expected! More

by JOSEPHDHSON Verified Customer Verified Customer

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Satisfied customer I purchased my Toyota ar this dealer about 3 yrs ago. I still travel to this dealer from the Bay Area to service my vehicle. Overall service is effici I purchased my Toyota ar this dealer about 3 yrs ago. I still travel to this dealer from the Bay Area to service my vehicle. Overall service is efficient and timely. I have used other Toyota dealers for service and choose to continue to use this dealer simply due to positive customer service experiences when I go to EG Toyota. More

by Sbarnes Verified Customer Verified Customer

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Andy Tran is "THE MAN" Andy Tran is so great. He does such a great job and has so much knowledge about Toyota products. I have 3 cars that are serviced here. He saved me ove Andy Tran is so great. He does such a great job and has so much knowledge about Toyota products. I have 3 cars that are serviced here. He saved me over $200 on my last visit. Another dealer quoted me $250 to fix a problem and I called Andy. He told me that it was probably something minor and to bring it in. 5 minutes after I arrived he had the problem solved at no charge. More

by JAYR.COM Verified Customer Verified Customer

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Excellent Service! The technician was knowledgeable, friendly and helpful. The service was excellent and wait time was quick. This location have excellent personnel from The technician was knowledgeable, friendly and helpful. The service was excellent and wait time was quick. This location have excellent personnel from sale "Pete Johnson", to finance " Nai Saeshao" to "Andy Tran" in service. All my experience here had been nothing but excellent! More

by MAIWEEKS Verified Customer Verified Customer

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Good customer service Everyone was friendly, my car was done within an hour. I would recommend my friends to this dealership. They are mindful about keeping everywhere cle Everyone was friendly, my car was done within an hour. I would recommend my friends to this dealership. They are mindful about keeping everywhere clean, and I like that. More

by patcayce Verified Customer Verified Customer

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Very happy with customer service and efficiency I live an hour away but choose to come to this Toyota specifically for the customer service. The service employees here are always so welcoming and ar I live an hour away but choose to come to this Toyota specifically for the customer service. The service employees here are always so welcoming and are very knowledgeable about the best care/service for your car. They keep me updated about any problems they found and they really go the extra mile to build trust and loyalty with their customers. Thank you so much for all your hard work and kindness! More

by LEM1NDY Verified Customer Verified Customer

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Fantastic dealership. This is a great place to have your car serviced. Everyone here is very friendly and try very hard to give the customer an awesome experience. This is a great place to have your car serviced. Everyone here is very friendly and try very hard to give the customer an awesome experience. More

by cw49er Verified Customer Verified Customer

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Prompt, courteous. Positive experience. What I would expect from Elk Grove Toyota. Rental folks also great, as was my visit to the Elk Grove Toyota parts department. Positive experience. What I would expect from Elk Grove Toyota. Rental folks also great, as was my visit to the Elk Grove Toyota parts department. More

by rjeffbusch Verified Customer Verified Customer

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