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Andrey Vasilyev
Andrey Vasilyev at Ira Subaru
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Andrey Vasilyev

Porter

Ira Subaru

97 Andover Street
Danvers, MA 01923

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4.6
8 Reviews
4.6

8 Reviews

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8 Reviews of Andrey Vasilyev

December 15, 2024

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Employee Rating

Front desk clerk is very friendly, clear and efficient, and I can feel the mechanics very professional. More

by dwang326
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Destiny Velasquez, Daniel Hutt, Alison Mitchell

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Dec 20, 2024

Ira Subaru responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ira Subaru. Please don't hesitate to reach out if there's anything additional we can do for you.

December 09, 2024

Dealership Rating
Employee Rating

Smooth, easy service experience. Spacious waiting room with snacks. I love that they washed my car too! More

by Pjc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Destiny Velasquez, Daniel Hutt, Alison Mitchell , Nadge

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Dec 12, 2024

Ira Subaru responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

December 07, 2024

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Employee Rating

Thanks to Andrew today. Superior SVC. Ur dealership has great empathic customer service. I love going there. I bought my car there because of the family vibe. Ms. Looney ama More

by hally.walker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Emilio Rodriguez, Roscoe Robinson, Destiny Velasquez, Daniel Hutt, Micaela Stoico, Alison Mitchell, Alexa Facada, Eric Feldman , Andrew

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Dec 07, 2024

hally.walker responded

Thanks, Andrew. You were very nice to me when you/I realized my registration was missing today. The main reason I came in, but you were so sweet and kind. I really enjoyed dealing with you. This too shall pass kind of thing. Not a big deal. Thanks again on a bad day for being so nice and sweet. Thanks also for the team fixing my tires, changing my oil, and washing my car. I look forward to showing up next week with my registration in hand, so I can get that inspection taking care of. God Bless, H

December 03, 2024

Dealership Rating
Employee Rating

Always excellent service, and understanding people working at the service center. Great job! Thank you More

by Pavel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alison Mitchell

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Dec 05, 2024

Ira Subaru responded

Hello Pavel, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

December 02, 2024

Dealership Rating
Employee Rating

The service is a 10! The Salesman is Charles top has exceeded my expectations. Management is also tops! More

by gsilverman2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Emilio Rodriguez, Roscoe Robinson, Destiny Velasquez, Rafael Ortiz, William Brazil, Daniel Hutt, Charles Lambropoulos, Alison Mitchell, Manny Figueroa

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November 22, 2024

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Employee Rating

i was not very happy with my past visit to Subaru. they didn’t listen to my issues, they disregarded my requests. i also had to get my axle boot fixed after not 2 years to the day. my heat makes noise More

by jellybean0524
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Destiny Velasquez, Daniel Hutt, Alison Mitchell

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Nov 25, 2024

Ira Subaru responded

Hi, we regret to hear that you had this experience with us. If you are willing to give us another chance, please contact us at (978) 739-8850 so we can understand your situation better in order to try and turn your experience around. Thank you, Ira Subaru

September 17, 2024

Dealership Rating
Employee Rating

Quick, thorough quality services. Thank you so much to the folks at IRA Subaru for your help. More

by fevers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Destiny Velasquez, Daniel Hutt, Alison Mitchell

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Sep 21, 2024

Ira Subaru responded

Hi, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.

September 08, 2024

Dealership Rating
Employee Rating

I had my first oil change and was very surprised that it cost $90. I guess I’ll shop around. More

by Knitty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Destiny Velasquez, Daniel Hutt, Alison Mitchell

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Sep 11, 2024

Ira Subaru responded

Hello Knitty, I wanted to apologize that you felt surprised on the bill, but I assure you will find $90.00 to be a very fair price for a Subaru oil change on your vehicle. However, we are always promoting discounts on our oil change service and I would encourage you to view our website and any emails that we send out prior to your next service to take full advantage of any promotions or discounts that we are running at that time. I am sure that there will be some! Outside of the price, I hope that everything else was to your satisfaction and we hope to see you again soon! Best, Roscoe Robinson General Manager roscoerobinson@group1auto.com

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