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Andrew Lyon
Andrew Lyon at Niello Audi
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Andrew Lyon

General Sales Manager

Niello Audi

2350 Auburn Blvd
Sacramento, CA 95821

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4.7
37 Reviews
4.7

37 Reviews

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37 Reviews of Andrew Lyon

November 19, 2024

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Employee Rating

Our experience at Niello couldnt have been better. All our needs were met quickly and with care. More

by CJCHOY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Nov 19, 2024

Niello Audi responded

Thank you for taking the time to leave us a five-star rating. We're glad to hear we delivered a great experience! Aaron Thetford General Manager athetford@niello.com

September 02, 2024

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Employee Rating

This dealership is generally disorganized. My car is never ready when they say. Updates are not always provided. Overall a disappointment. More

by aleighsmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dianne Ponce, Scott Bunker, Omead Anwar, Dain Bryant, Hector Guadamuz

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Sep 03, 2024

Niello Audi responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

August 23, 2024

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Employee Rating

DIanne Ponce is a great sales Rep and Alex Kludt are great helpful courteous but I had a lot of malfunctions after the purchase and finally got a new replacement car but only to have the replacement end More

by SOPRANOZZ
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No

Other Employees Tagged: Dianne Ponce, Kao Saephanh, Scott Bunker, Aaron Thetford

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Aug 28, 2024

Niello Audi responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Aaron Thetford General Manager athetford@niello.com

June 24, 2024

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Excellent service. Andrew and Cain are the best! VIP service all the way through. Thank you again for making this so easy for me. More

by onefrenchpoodle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cain Carter

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Jun 25, 2024

Niello Audi responded

Thanks for sharing your thoughts about your experience with Niello Audi. We appreciate your business and hope to see you again soon! Aaron Thetford General Manager athetford@niello.com

June 14, 2024

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Andrew and Cain were wonderful! The finance person we worked with was wonderful as well. More

by LDEMARCO0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cain Carter, Christian Ibanez

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Jun 17, 2024

Niello Audi responded

We are so glad that we had the opportunity to work with you, and that Andrew and Cain could make this a top-notch experience. We look forward to continuing to serve you in the future! Aaron Thetford General Manager athetford@niello.com

June 12, 2024

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Employee Rating

Dianne was very good, she is a calming, attentive and genuine. The dealership was more than helpful with a warning light for the engine. Impressed with the solution to the problem. More

by MJVANCE55
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dianne Ponce

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Jun 13, 2024

Niello Audi responded

Thank you for your business and this review. We're happy to hear that Dianne and our team were able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future. Aaron Thetford General Manager athetford@niello.com

June 10, 2024

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Employee Rating

Dianne was very cordial, professional and genuine. Getting out of finance was a slow and painful process in having to deal with upselling the vehicle on warranties, coatings, service plans, etc. It w More

by MARCELOC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dianne Ponce

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Jun 10, 2024

Niello Audi responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Aaron Thetford General Manager athetford@niello.com

May 21, 2024

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Employee Rating

High level of customer service and made to feel like my business was valued. I would highly recommend for your Audi needs. More

by viggense
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cain Carter

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May 21, 2024

Niello Audi responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Audi. Aaron Thetford General Manager athetford@niello.com

May 17, 2024

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Employee Rating

Cesar is a great salesman and very helpful and knowledgeable and didn't pressure me. More

by FORDMORELL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cesar

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May 19, 2024

Niello Audi responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Niello Audi are glad to have you as a customer. Aaron Thetford General Manager athetford@niello.com

May 09, 2024

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Employee Rating

Great service she was very helpful ,friendly and made me feel at home.I feel very at home with this company and would strongly recommend More

by J.DANA2022
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jacqueline Westlake, Ramez Salman, Steve Tracy

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May 10, 2024

Niello Audi responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Audi! Aaron Thetford General Manager athetford@niello.com

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