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Andrew Lyon
Andrew Lyon at Niello Audi
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Andrew Lyon

General Sales Manager

Niello Audi

2350 Auburn Blvd
Sacramento, CA 95821

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4.6
40 Reviews
4.6

40 Reviews

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40 Reviews of Andrew Lyon

December 26, 2024

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Employee Rating

This dealership sold me a lemon radio and won't honor the lemon law or anything because it was a dealer demonstrates. My car Q7 has less than 15000 miles and can't fix radio More

by Johnnie Powell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kyle Saephanh, Isaac Gonzalez, Erik Carr, Scott Bunker, James French, Aaron Thetford , Steve Browning, Robert Burris, Harold Valencia

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Dec 27, 2024

Niello Audi responded

Johnnie, thank you for sharing your feedback. I apologize for the inconvenience you’ve experienced with your vehicle's radio. With dealer demonstrators, certain conditions may apply that differ from new vehicle purchases regarding lemon law eligibility. However, after reviewing your concerns, we’d like to clarify that the radio issue was resolved with the most recent software update. We understand your frustration and want to assure you that we are committed to resolving concerns for all our customers. If the radio is still not operating correctly, please contact your service advisor and we will continue to explore solutions if needed. Thank you for bringing this to our attention, and we look forward to helping you in the future. Thank you, Aaron Thetford, General Manager

Dec 28, 2024

Johnnie Powell responded

After further review my Audi Q7 software continues to an issue. I contacted Neilo Audi today. There is still no fix for my software issue since April 2024. (Almost 9 months since MMI CONSOLE GREYED OUT. My radio issue has not been resolved with a Q7 with less than 1500 thousand miles on the Q7. No manager has even talk to me about the issue. I have been in contact with Audi headquarters. If any othe costumers have had a greyed out MMI CONSOLE please respond on this form . It has been very painful for 9 months dealing with the issue, after you take care of your vehicle. I will glady answer any questions about this software that can't be fixed. Johnnie 916-475-9121 No manager at Neilo Audi has contacted me. They just send me to service advisors. 1/2 star

December 09, 2024

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Employee Rating

Jeff and Dianne were phenomenal to work with and we would highly recommend them for anyone who is looking to purchase an Audi. More

by GC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dianne Ponce , Jeff Holt

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Dec 09, 2024

Niello Audi responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Aaron Thetford General Manager athetford@niello.com

December 03, 2024

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Employee Rating

Andrew was very helpful when he explained how the lease would work for our benefit. More

by CJCHOY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Dec 03, 2024

Niello Audi responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Andrew met your expectations. Thank you again for choosing Niello Audi. We look forward to having you as one of our valued customers for many more years to come! Aaron Thetford General Manager athetford@niello.com

November 19, 2024

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Our experience at Niello couldnt have been better. All our needs were met quickly and with care. More

by CJCHOY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Nov 19, 2024

Niello Audi responded

Thank you for taking the time to leave us a five-star rating. We're glad to hear we delivered a great experience! Aaron Thetford General Manager athetford@niello.com

September 02, 2024

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Employee Rating

This dealership is generally disorganized. My car is never ready when they say. Updates are not always provided. Overall a disappointment. More

by aleighsmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dianne Ponce, Scott Bunker, Omead Anwar, Dain Bryant, Hector Guadamuz

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Sep 03, 2024

Niello Audi responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

August 23, 2024

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Employee Rating

DIanne Ponce is a great sales Rep and Alex Kludt are great helpful courteous but I had a lot of malfunctions after the purchase and finally got a new replacement car but only to have the replacement end More

by SOPRANOZZ
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No

Other Employees Tagged: Dianne Ponce, Kyle Saephanh, Scott Bunker, Aaron Thetford

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Aug 28, 2024

Niello Audi responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Aaron Thetford General Manager athetford@niello.com

June 24, 2024

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Employee Rating

Excellent service. Andrew and Cain are the best! VIP service all the way through. Thank you again for making this so easy for me. More

by onefrenchpoodle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cain Carter

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Jun 25, 2024

Niello Audi responded

Thanks for sharing your thoughts about your experience with Niello Audi. We appreciate your business and hope to see you again soon! Aaron Thetford General Manager athetford@niello.com

June 14, 2024

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Employee Rating

Andrew and Cain were wonderful! The finance person we worked with was wonderful as well. More

by LDEMARCO0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cain Carter , Christian Ibanez

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Jun 17, 2024

Niello Audi responded

We are so glad that we had the opportunity to work with you, and that Andrew and Cain could make this a top-notch experience. We look forward to continuing to serve you in the future! Aaron Thetford General Manager athetford@niello.com

June 12, 2024

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Employee Rating

Dianne was very good, she is a calming, attentive and genuine. The dealership was more than helpful with a warning light for the engine. Impressed with the solution to the problem. More

by MJVANCE55
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dianne Ponce

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Jun 13, 2024

Niello Audi responded

Thank you for your business and this review. We're happy to hear that Dianne and our team were able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future. Aaron Thetford General Manager athetford@niello.com

June 10, 2024

Dealership Rating
Employee Rating

Dianne was very cordial, professional and genuine. Getting out of finance was a slow and painful process in having to deal with upselling the vehicle on warranties, coatings, service plans, etc. It w More

by MARCELOC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dianne Ponce

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Jun 10, 2024

Niello Audi responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Aaron Thetford General Manager athetford@niello.com

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