Andres Urdaneta

On November 22, 2024, I purchased a Kia Carnival 2025 Hybrid EX at the Greenway Kia East dealership. I was assisted by sales consultant Simon. The vehicle was offered at the MSRP price of $43,525.00 (pr Hybrid EX at the Greenway Kia East dealership. I was assisted by sales consultant Simon. The vehicle was offered at the MSRP price of $43,525.00 (price shown on the stick). I put in a trade-in for a $16,000 vehicle and an additional $5,000 down payment, totaling $21,000. However, they maliciously put the exorbitant price of the Kia Carnival in the purchase contract at $60,485.00. During a document manager conference for signature, together with the financial manager Andres (Andy), I questioned that the amount I had negotiated at Carnival was $43,525.00 but the contract stated $60,000. Mr. Andres replied that the correct amount was just below and requested that I be obligated to sign the documents because everything was correct. The fact is that I was deceived by this dealership, they canceled the entire amount I paid for the trade in and down payment. I was literally robbed. I am a Brazilian who has just arrived in Orlando, and they took advantage of my lack of fluency in English and acted in bad faith. After 20 days of purchase on November 12, when reviewing the purchase contract for the Kia Carnival together with two other dealers, we discovered that the amounts were incorrect. I then went to the Greenway Kia East dealership on the same date to try to return the vehicle, but they would not accept the return. I then sent an email requesting the return of the vehicle to Mr. Simon and Mr. Andrés, but after several days I had not received a response from either of them. I hope that the management of the Greenway group sees this complaint and takes some action so that I receive a refund of the amounts paid for the exchange and down payment, avoiding even greater wear and tear. Be very careful to future customers of this dealership. I hope that this complaint has an effect, helping to prevent other people from falling for this “scam” like I did. More

by Diogo Badoco Verified Customer Verified Customer

Report | Print

All staff members and sales representatives and managers treated me with great respect and admiration. They help me with all the functionality of the vehicle and setting with the app. Highly recommend this treated me with great respect and admiration. They help me with all the functionality of the vehicle and setting with the app. Highly recommend this dealership. More

by jluvm2012 Verified Customer Verified Customer

Report | Print

All sales associates treated me with the upmost gratitude and respect. They took care of everything and explained the car functions very easily. and respect. They took care of everything and explained the car functions very easily. More

by jluvm2012 Verified Customer Verified Customer

Report | Print

Sales person and staff where very helpful and knowledgeable in all my needs that I wanted for a Kia. Explain everything about the telluride and helped in setting up all apps and systems in my pho knowledgeable in all my needs that I wanted for a Kia. Explain everything about the telluride and helped in setting up all apps and systems in my phone. Highly recommend this dealership. More

Report | Print

They are very professional and very good customer service and willing to work on your budget to find a good car for you. Thank you. and willing to work on your budget to find a good car for you. Thank you. More

by kmc.or Verified Customer Verified Customer

Report | Print

2 people need to be fired, Andres the finance guy and the sales guy Kiki can’t remember his name. Andres spent 1 hour harassing me to buy a $3100 warranty he does not understand the word no. Andres about cau sales guy Kiki can’t remember his name. Andres spent 1 hour harassing me to buy a $3100 warranty he does not understand the word no. Andres about caused Adden the very nice salesman his commission because I started to walk out of his office. This was my 2nd experience with Kia East my 1st experience was with Kiki needless to sąy I didn’t buy instead I went to Kia North. It’s obvious there’s a predatory culture at this dealership, I feel sorry for Adden because he’s too classy to be part of this xxxx show. Random employees smoking in front of the building is a great first impression. Find employees with more self control. At least no one looked high like some of the employees at Kia North. The experience I had other than working with Adden was the worst. Tell Kiki he’s the Asian guy who wears glasses that if a customer tells you their husband has cancer and doesn’t need the stress of dealing with the stress just back off. xxxx this dealership! More

by MARJORIE_KARWOWSKI Verified Customer Verified Customer

Report | Print

I always come here to Greenway Kia for all my vehicles I have owned from JEEP Compass to My Chevrolet Traverse, the staff Is so kind and Excellent customer service to Joseph Mnassa (since day 1) and Simon have owned from JEEP Compass to My Chevrolet Traverse, the staff Is so kind and Excellent customer service to Joseph Mnassa (since day 1) and Simon (1st time) they are amazing, I would recommend to anyone 😊 More

by carissalcruz Verified Customer Verified Customer

Report | Print

Jonathan was Great at working internet deals; via text, emails and phone; getting the right car, dealing with a trade and seeking financing rates went pretty smoothly. However the paperwork process still emails and phone; getting the right car, dealing with a trade and seeking financing rates went pretty smoothly. However the paperwork process still drags on; and it seems as if financial person has never seen someone actually read the forms, which needs to be understood as legal contracts and binding, so people should be encouraged to take their time reading them; that wasn’t feeling that at all. Also, paperwork documents should be provided in the proper order. To sum it up Jonathan has earned a shot at all my future auto deals as he provide exceptional customer service and support. More

by mcconnellsts Verified Customer Verified Customer

Report | Print

Good customer service. Good diagnostic for my car. I visited them from city kia. ( no good customer service @ that location.) no coming back to o city Kia. Good diagnostic for my car. I visited them from city kia. ( no good customer service @ that location.) no coming back to o city Kia. More

Report | Print

Everyone was courteous, friendly and very efficient. Quick service and smooth buying process. Negotiable. Prices were great. Service appointment was made quick, in and out. It was truly a pleasure to sh Quick service and smooth buying process. Negotiable. Prices were great. Service appointment was made quick, in and out. It was truly a pleasure to shop here. More

by sserrano0117 Verified Customer Verified Customer

Report | Print