Anaeis Petrosian

My X5 was 1-year old. Very Nice establishment. Variety of Vehicles. Took care of a BlueTooth (lack of) connection in a timely manner (a part was needed). Staff are great Very Nice establishment. Variety of Vehicles. Took care of a BlueTooth (lack of) connection in a timely manner (a part was needed). Staff are great. Coffee is great! I normally just pay for price, tax, registration, & DMV. I opted for an extension warranty because these vehicles are expensive. I do not think I will use (5% chance to use, 95% wasted money). Warranty added 2-years AFTER BMW warranty. So why cutting 2-Stars? When you are in the Finance room, dozens of papers to sign (mostly disclosures to comply with laws AND protecting the dealer), We rely on the person telling us “this paper is to say buying as is, this paper is to say no financing, etc..). If I am to read all the fine print (which I did after going home —too late), the next person will wait 2-hours more! In my case: I specifically asked that the car had no accidents! Answer was No (verbal) and was directed to the clean CarFax report, which I read. But on the 41st page, I signed on a paper that says (disclosure) that the Vehicle had “Right Rear Door & Wheel’s molding have been repaired & painted”!! How bad was the damage? I have no pictures. I would have backed away from the purchase or negotiated a price drop! Something.. Finally: “certified” vehicle (from BMW I mean) is useless in my opinion, instead of listing the dozens of dozens of items not covered, it would be easier to list what IS actually covered. More

by GEORGE@CONSTRUCTIONNMORE.COM Verified Customer Verified Customer

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Each of the individuals who helped us with our new car purchase were personable and helpful! They seemed personally committed to getting everything right! purchase were personable and helpful! They seemed personally committed to getting everything right! More

by jeff@simdocs.net Verified Customer Verified Customer

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Once I was informed car was ready for pick up, I still had to wait more than 30 min for my vehicle. had to wait more than 30 min for my vehicle. More

by juan_cho Verified Customer Verified Customer

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It was super fast service and I have been customer more than 15 years but they never have been disappointed me. than 15 years but they never have been disappointed me. More

by stanspark Verified Customer Verified Customer

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Very helpful & great customer service. All the service department employees were very nice & helpful especially Anais Petrosyan All the service department employees were very nice & helpful especially Anais Petrosyan More

by KOOKLLA Verified Customer Verified Customer

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Anaeis has always been kind and accommodating. She takes the time to listing to your request or challenges that may arise and resolve the problems. I always like your dealership. I have pu She takes the time to listing to your request or challenges that may arise and resolve the problems. I always like your dealership. I have purchased 2 cars so far and I have referred to you several of my friends and clients. Regards, Myrthel Pierre More

by pierremt Verified Customer Verified Customer

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The service was great. Car was done in a timely manner and Anaeis was awesome. Car was done in a timely manner and Anaeis was awesome. More

by VCHUNGNGO Verified Customer Verified Customer

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Great team work they follow up with all questions and make sure that the service was complete make sure that the service was complete More

by hyeway818 Verified Customer Verified Customer

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The service and the personnel were quite good. I have always had a great experience in dealing with everyone of the service advisors I have been assigned at the dealership. I will continue to be a I have always had a great experience in dealing with everyone of the service advisors I have been assigned at the dealership. I will continue to be a customer. More

by newbauer1 Verified Customer Verified Customer

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Great service. Professional team with helpful recommendations. Scheduled an appointment for routine oil change and they did a full inspection. I received the car ba Professional team with helpful recommendations. Scheduled an appointment for routine oil change and they did a full inspection. I received the car back on time serviced and washed. More

by ARIN.YEDGARIAN Verified Customer Verified Customer

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