I am really disadjusted my vehicle suffered a flat tire
Roadside Assistance bring my vehicle on Saturday afternoon late and when I called on Monday for verified my vehicle status no one knew where’s my veh
Roadside Assistance bring my vehicle on Saturday afternoon late and when I called on Monday for verified my vehicle status no one knew where’s my vehicle location also today is Tuesday and still don’t receive any call so I assuming is not ready yet no good at all 😡😡😡😡
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by PNDMABEL
Verified Customer
Verified Customer
Other Employees Tagged:
Mike sale department
Oct 17, 2025 -
Braman BMW Miami responded
Mabel, thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Thank you,
Mauricio Alvarez
General Sales Manager
Braman BMW Miami
mauricioa@bramanmiami.com
Oct 22, 2025 -
Braman BMW Miami responded
Mabel, thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Thank you,
Mauricio Alvarez
General Sales Manager
Braman BMW Miami
mauricioa@bramanmiami.com
Said they serviced the car and added 7k to dealer fees
and car was not serviced when I took it to my shop at home and the rim was bent was very disappointed
and car was not serviced when I took it to my shop at home and the rim was bent was very disappointed
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by Jack
Verified Customer
Verified Customer
Service Price Transparency
Oct 15, 2025 -
Braman BMW Miami responded
Thank you for bringing this to our attention, Jack, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Thank you,
Mauricio Alvarez
General Sales Manager
Braman BMW Miami
mauricioa@bramanmiami.com
Oct 15, 2025 -
Braman BMW Miami responded
Thank you for bringing this to our attention, Jack, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Thank you,
Mauricio Alvarez
General Sales Manager
Braman BMW Miami
mauricioa@bramanmiami.com
Una gra familia excelente ¡.
gracias.y Maruf un excelente trabajador también forma parte de esta gran familia.
gracias.y Maruf un excelente trabajador también forma parte de esta gran familia.
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by LINO_COLLAZO
Verified Customer
Verified Customer
Service Price Transparency
Aug 30, 2025 -
Braman BMW Miami responded
Thanks for sharing your thoughts about your experience with Braman BMW Miami. We appreciate your business and hope to see you again soon!
Nowhere Else but Braman BMW Miami
Thank you,
Luis Matos
Service Director
Fantastic Bismarck wwa so friendly and polite and
helpful. Just the best over there they fixed everything so quick!
helpful. Just the best over there they fixed everything so quick!
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by ALEXRADIC27
Verified Customer
Verified Customer
Service Price Transparency
Jun 29, 2025 -
Braman BMW Miami responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Nowhere Else but Braman BMW Miami
Thank you,
Luis Matos
Service Director
Jun 29, 2025 -
ALEXRADIC27 responded
Can someone call me tomorrow i would like to ask how much it would cost to replace the side mirrors to have the early warning lights for me.
I had a great experience!
The staff were professional, knowledgeable, and attentive throughout the entire process. They answered all of my questions, provided clear informati
The staff were professional, knowledgeable, and attentive throughout the entire process. They answered all of my questions, provided clear information, and made the purchase process smooth and transparent. I appreciate their commitment to customer service and would recommend them to anyone looking for a reliable dealership. Highly recommended!
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by TERRICALASHLEY
Verified Customer
Verified Customer
May 16, 2025 -
Braman BMW Miami responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Nowhere Else but Braman BMW Miami
Thank you,
Mauricio Alvarez
General Sales Manager
Braman BMW Miami
mauricioa@bramanmiami.com
I. Am really impressed by the professionalism of your
maintenance team, all requirements were met and make me fill part of the Brahma family
Thank you
maintenance team, all requirements were met and make me fill part of the Brahma family
Thank you
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by Roly
Verified Customer
Verified Customer
Service Price Transparency
Mar 27, 2025 -
Braman BMW Miami responded
Thank you for choosing Braman BMW Miami. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Nowhere Else but Braman BMW Miami
Thank you,
Luis Matos
Service Director
The entire team at Braman BMW is excellent and efficient.
It’s first class service at its best. The level of attention is like no other.
It’s first class service at its best. The level of attention is like no other.
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by Terryc1074
Verified Customer
Verified Customer
Service Price Transparency
Mar 24, 2025 -
Braman BMW Miami responded
Thank you so much for your kind words, Terry, and for taking the time to leave us this wonderful feedback!
Nowhere Else but Braman BMW Miami
Thank you,
Luis Matos
Service Director
Great service would recommend Braman to all friends and
colleagues Service advisor was easy to reach and deal with
colleagues Service advisor was easy to reach and deal with
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by HTAFT0
Verified Customer
Verified Customer
Service Price Transparency
Mar 06, 2025 -
Braman BMW Miami responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future.
Nowhere Else but Braman BMW Miami
Thank you,
Luis Matos
Service Director
0 STARS HANDLED MY ROLLS ROYCE PURCHASE POORLY DIDN'T
UNDERSTAND FINANCIAL PROCESS, I KEPT TELLING THEM THEY HAD INFORMATION WRONG, APPLICATION WRONG, AFTER EVERYTHING WAS CORRECTED ROLLS ROYCE FINANCIAL
UNDERSTAND FINANCIAL PROCESS, I KEPT TELLING THEM THEY HAD INFORMATION WRONG, APPLICATION WRONG, AFTER EVERYTHING WAS CORRECTED ROLLS ROYCE FINANCIAL AND BMW FINANCIAL APPROVED ME FOR THE FULL AMOUNT I WAS ASKING FOR NOT JUST 200K LOAN. Even though I was approved I know the Vehicle price was way over MSRP and nowhere close to Rolls Royce MSRP for the car, I have no need for games, so I'm going elsewhere with my business and I'm already approved elsewhere. I never needed to Send my Documentation 10 Times to their Sales Rep, There's a huge miscommunication of Sales/Finance Directors at this dealership, I had the cash to buy this vehicle 3 times over as I told them and they didn't get it, sales people don't understand finance, let me ask you can you sell a house to someone if you don't understand finance in real estate? it's why it should be included in all your courses and all your sales reps should have education on finance in order to sell otherwise, when someone asks you monthly payments, you should be able to answer them right away when they give you their credit score, their are consumer lending laws that are required, never once did I receive a monthly payment or quote for 2 weeks and alot of time wasted. Then After we got approval the Sales Rep Amir thought I was going to come in and pick a car after this type of service? I had to tell the finance director how to do his job and make sure my application was correct. Then he totally doesn't answer any calls after I'm approved for a Rolls Royce. No Reason to give my business to this dealership.
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by ceomiami
Apr 22, 2023 -
Braman BMW Miami responded
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Braman BMW Miami Team
Apr 20, 2023 -
Braman BMW Miami responded
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Braman Miami Team
Apr 22, 2023 -
ceomiami responded
You can reach me at 786-901-0139 - Please make sure its the Dealer President or Manager and I will tell you about my experience. I bought an X6 with you through Amir Moyaeni last year, this time it was a complete mess I was supposed to host the prime minister of the Bahamas and take him for real estate showings with a client. So this was supposed to happen on April 11,2023, It did not. I was very disappointed because I have or will have almost 2 x the money to buy this car cash in my account in 15 days or less. I have 550,000 in my account not 50,000 as they put down on the application and used a Brickell Address, I have Paid 3 Mortgages for 1 year on time, and my business carries the 2 Cars with BMW Financial, The increase in Payment would not be an issue for me and I'm getting rid of 1 Car which is the Leased BMW 850i M Package Convertible for 1800 a Month and the X6 from your dealership for 1500 a month.
Apr 22, 2023 -
ceomiami responded
I'm already approved for the car and I should be coming to pick the car however, Amir Ghosted me and never got back to me this is lost business for you because Rolls Royce financial and BMW Financial Approved me for the final amount however Amir never told me how much they approved me for which when you take a credit application you cannot ghost somebody, you have to tell him the terms offered, I received no financial terms as a consumer and I'm basically buying a house on wheels. The Top English made car, and this is the treatment I received, when you do business no matter what you don't ghost somebody because they will go with legal options.
If I could give this dealership no stars I would!
They are very unprofessional!! Buyer beware! Do not purchase a car from here! They are the absolute worst!!! They will sell you a car that’s already
They are very unprofessional!! Buyer beware! Do not purchase a car from here! They are the absolute worst!!! They will sell you a car that’s already sold and string you along.
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by Shanelle217
Jan 16, 2023 -
Braman BMW Miami responded
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Braman BMW Miami Team
Jan 16, 2023 -
Braman BMW Miami responded
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Braman BMW Miami Team
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