Amber Young
Amber Young at Otto Cadillac

Amber Young

Service Advisor

Otto Cadillac

1769 Central Ave
Albany, NY 12205

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4.7
632 Reviews

Dealership Experience

3 yrs, 5 mos

Industry Experience

13 yrs

Languages Spoken

English English

4.7

632 Reviews

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632 Reviews of Amber Young

December 29, 2025

Dealership Rating
Employee Rating

Amber is always fantastic when I go in for service! !! Always satisfied with her and Bill as well! They make a great team! More

by jacquelinesurakan
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

December 28, 2025

Dealership Rating
Employee Rating

I had a 9 am appointment. I arrived promptly. Amber was helpful, suggested an alignment in addition to rotation. She told me to be patient, there's only 1 lift for the lyriq. More

by ginaralston
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

December 26, 2025

Dealership Rating
Employee Rating

Very welcoming,professional and they do an excellent job Thank you sir fixing my car so efficiently More

by PATTYPJ
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

December 24, 2025

Dealership Rating
Employee Rating

Everyone is very courteous and professional They were very accommodating to the customer and communications were exceptional More

by cmacejka1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 24, 2025

Otto Cadillac responded

Thank you for sharing your awesome feedback about our team! We hope to see you again at Otto Cadillac!

December 24, 2025

Dealership Rating
Employee Rating

Repair deptment can't be trusted. They lied and told me I need work that I didn't need. More

by albany12065
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 26, 2025

Otto Cadillac responded

I’m sorry to hear that you left feeling this way. Trust is the foundation of any service relationship, and we never want a guest to feel misled or pressured into work they don’t believe they need. Our goal is to clearly explain recommendations and allow you to make the decision that feels right for you. We appreciate you sharing this feedback and would welcome the opportunity to review your visit and address your concerns directly. Thank you, Roger Prentiss - Service Manager - 518-869-5000

December 23, 2025

Dealership Rating
Employee Rating

Efficient Nice atmosphere, with some innovative customer service ideas. Good value and consumer transparency. I would recommend them to everyone More

by volvoeddie
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

Dec 23, 2025

Otto Cadillac responded

Thanks for the recommendation! We appreciate your feedback and we hope to see you again at Otto Cadillac, Eddie.

December 22, 2025

Dealership Rating
Employee Rating

Anytime I come in everyone is professional and courteous. Service is always done in a timely manner. Amber goes above and beyond to make sure every customer is satisfied More

by Cdonovan11618
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

Dec 23, 2025

Otto Cadillac responded

Thank you for sharing your experience with Amber and our team! It's great to hear that everything was done on time and to your satisfaction. See you next time at Otto Cadillac!

December 21, 2025

Dealership Rating
Employee Rating

This is one of the best dealers in up state new york they always do a great job More

by dee.johnson46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill McLean

Dec 23, 2025

Otto Cadillac responded

Hi Dee, thanks so much for taking the time to leave Otto Cadillac a great review!

December 21, 2025

Dealership Rating
Employee Rating

Always a good experience. A I know I am in good hands. Friendly and proffessional More

by Kmaher1of4
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

Dec 23, 2025

Otto Cadillac responded

Thanks for the awesome review of Otto Cadillac!

December 19, 2025

Dealership Rating
Employee Rating

Always have a great experience with the dealership! ! Very polite and professional service people that take great care of their customers More

by kaarnio
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

Dec 22, 2025

Otto Cadillac responded

Thanks for sharing your positive feedback! We're delighted that our team consistently provides a polite and professional experience. We appreciate your support and look forward to serving you again at Otto Cadillac!

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