Amber Young
Amber Young at Otto Cadillac

Amber Young | Page 63

Service Advisor

Otto Cadillac

1769 Central Ave
Albany, NY 12205

Contact Me
4.7
715 Reviews

Dealership Experience

3 yrs, 10 mos

Industry Experience

13 yrs, 5 mos

Languages Spoken

English English

4.7

715 Reviews

Write a Review

715 Reviews of Amber Young

July 14, 2023

Dealership Rating
Employee Rating

Great place. Love Bill and Ian. Electric cars are not there yet. I have 12 more words I have to use otherwise I can’t move forward in the survey. More

by Sam
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill McLean

July 12, 2023

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Amazing customer service I have ever experienced I recommend the staff was incredible friendly overall More

by Percy ludenaa
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

July 12, 2023

Dealership Rating
Employee Rating

Always great service. Roger goes above and beyond making our service experience so much easier than other dealerships More

by tcullum124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Otto, Bill McLean, Roger Prentiss , Dawn Crossley

July 11, 2023

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Service is always completed promptly and correctly. I have had many cars in my lifetime and the service at Otto is second to none. I am in the process if purchasing a new 2024 XT5 from Otto. More

by mjegolfman2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill McLean, Roger Prentiss , Dawn Crossley

July 09, 2023

Dealership Rating
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Excellent service job drop the car off at 8:30 picked it up at noon More

by wendy.houck
Service Price Transparency
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Recommend Dealer
Yes

July 07, 2023

Dealership Rating
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Great service! ! Informative Personal care a priority Will come back again Will recommend fo others More

by bches
Service Price Transparency
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Recommend Dealer
Yes

July 06, 2023

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The process was seamless and enjoyable . Every staff member was polite and courteous!! We appreciate their efforts!! More

by Nataliewagner1967
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Bill McLean

July 04, 2023

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Employee Rating

I used to love Otto until they half fixed my car. A seal broke and they had to take out my transmission to fix it and they should have taken on the pump too once they did the labor for the transmissi More

by jricharz13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Bill McLean , Dawn Crossley

Jul 05, 2023

Otto Cadillac responded

Jennifer, Hello and thank you for taking the time to write this review. I am sorry to hear that you had a less than satisfying experience when you were at our service department. From my understanding, Bill, from our service department, reached out to you today to get a better understanding of the issue you are having. If you would like to contact me directly so we can discuss this together please don't hesitate to reach out. I appreciate your time. Kindest Regards, Meghan Serrell General Manager Otto Cadillac 518-869-5000 mserrell@ottocars.com

June 27, 2023

Dealership Rating
Employee Rating

Amber was very attentive to my requests as a first time customer at Otto. I appreciated her willingness to listen to my questions and convey my requests to your mechanic. More

by star206
Service Price Transparency
Recommend Dealer
Yes

June 22, 2023

Dealership Rating
Employee Rating

Service department is friendly, cooperative and very good listeners. The problem is that GM parts take an ungodly amount of time to get to the shop. This is VERY UNACCEPTABLE and NOT the fault of the servic More

by Nmknaust
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Bill McLean

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