Amber Young

I was very pleased with OTTO. Everyone was great! Everyone was friendly! Everything was efficient! Thank you for a GREAT experience. Everyone was great! Everyone was friendly! Everything was efficient! Thank you for a GREAT experience. More

by Ctricarick Verified Customer Verified Customer

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Good service on time with a friendly customer attitude. Completed work on time . Professional st! Completed work on time . Professional st! More

by rcgreene Verified Customer Verified Customer

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Always clean dealership, friendly staff, easy to make appointments and keep you updated on service progress. appointments and keep you updated on service progress. More

by ruferpj Verified Customer Verified Customer

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Amy was extremely. unwelcoming. pompous and arrogant. She actually caused.more stress to me and my family. We were from out of town from Kansas on our way to NYC for Y unwelcoming. pompous and arrogant. She actually caused.more stress to me and my family. We were from out of town from Kansas on our way to NYC for Yankees game that night with grandchildren. We simply needed a new headlight for our Cadillac XT5, as a cop had stopped us previous night on way back to hotel. Her whole attitude and air about her from the moment I explained that we had a headlight out was that she was going to make our situation difficult. She did not even come back to me for over 40 minutes after I sat down in waiting room (which only had a few people in it) to let me know price and that they had the part. It was another 45 minutes for her to let me know I was done. But, she did not even come over to me. She stood from a distance and had to shout my name for me to go to her. When I entered her office where she was already sitting, she made it a point to announce that she got me out of there in an hour and a half. Of course, that time did not include the time it took for me to explain to her my sitation and have her tell me that she did not think they could get me in that day. Then I had to practically beg her so I did not disappoint grandkids who were still back at hotel. However, all other individuals I encountered, however, seemed very nice as I saw how they treated other customers so much nicer than she treated me. We have tons of relatives in Albany area as we are from there originally. I let many of them know how we were treated by Amy and recommended they perhaps should not buy a vehicle from Otto. More

by BETH Verified Customer Verified Customer

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The dealership was nice but they didn't install the oil I requested (mobile 1) and I got a check engine lite the next day from the tech resetting the fuel pump control module. I don't know why he did that. I requested (mobile 1) and I got a check engine lite the next day from the tech resetting the fuel pump control module. I don't know why he did that. If I didn't have a scanner I would have been at the mercy of the dealership to fix.more money ... More

by Innvtv113 Verified Customer Verified Customer

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I would like to thank Amber and Otto Cadilac for their help and time. Amber was accommodating and very helpful with the process. help and time. Amber was accommodating and very helpful with the process. More

by JREEDNY Verified Customer Verified Customer

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Everyone was wonderful to work with- highly professional and super friendly. A pleasure to do business day. and super friendly. A pleasure to do business day. More

by DEALERRATER Verified Customer Verified Customer

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The process was very simple and special thanks to Amber for her help and making sure everything was done properly. Thank you ! for her help and making sure everything was done properly. Thank you ! More

by ziggy.ziobro Verified Customer Verified Customer

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After the situation that I had with my 2025 XT6, It was good to appreciate Roger’s effort in resolving my issue. The whole staff was great to deal with (Amber and kelly Jo as well) good to appreciate Roger’s effort in resolving my issue. The whole staff was great to deal with (Amber and kelly Jo as well) More

by dlabunsk Verified Customer Verified Customer

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I was very pleased with the interaction I had with the service staff during my recent appointment. service staff during my recent appointment. More

by edjgorman Verified Customer Verified Customer

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