Amber Young
Amber Young at Otto Cadillac

Amber Young | Page 17

Service Advisor

Otto Cadillac

1769 Central Ave
Albany, NY 12205

Contact Me
4.7
715 Reviews

Dealership Experience

3 yrs, 10 mos

Industry Experience

13 yrs, 5 mos

Languages Spoken

English English

4.7

715 Reviews

Write a Review

715 Reviews of Amber Young

July 24, 2025

Dealership Rating
Employee Rating

Great team. Always focused on providing good service. Appreciate their desire to make sure all concerns are addressed. More

by TROYBSANO
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

Aug 13, 2025

Otto Cadillac responded

Thank you for sharing your feedback about our team, Troy! Customer satisfaction is our top priority, so it's wonderful to hear that you've had such a positive experience. We look forward to assisting you again at Otto Cadillac. Safe travels! Roger Prentiss - Service Manager - 518-869-5000

July 22, 2025

Dealership Rating
Employee Rating

Friendly and courteous staff for sure. Communication is quite affective and excellent overall service. This was my first service on my CT4 and very pleased with the outcome. My car was tak More

by jmbowb1226
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve LeMon

Aug 13, 2025

Otto Cadillac responded

Thank you for sharing your experience! It's wonderful to hear that you felt well taken care of by our team, and that your service was prompt. We look forward to serving you again at Otto Cadillac! Ian Maher - General Sales Manager - 518-869-5000

July 21, 2025

Dealership Rating
Employee Rating

Amber was great. In part because of her, I will be back soon for more service. More

by KUSH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 13, 2025

Otto Cadillac responded

Thank you for sharing your support of Amber and Otto Cadillac! Ian Maher - General Sales Manager - 518-869-5000

July 17, 2025

Dealership Rating
Employee Rating

Great service! Bill is the best! Honest, fair, and only suggests what you need. They went out of there way to help me with an emergency. More

by jolaiacona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 13, 2025

Otto Cadillac responded

We are thrilled to hear from you! Thank you for choosing Otto Cadillac and sharing your support for Bill and the team. Ian Maher - General Sales Manager - 518-869-5000

July 15, 2025

Dealership Rating
Employee Rating

Excellent overall service as usual. Amber is very knowledgeable and couteous. I am kept up to-date-on the status of the service. Much appreciated. More

by Mark
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

Aug 13, 2025

Otto Cadillac responded

Mark, it makes our day to hear that Amber and the team were so helpful and attentive with their service. We are grateful for your business, and we look forward to welcoming you back to Otto Cadillac.

July 15, 2025

Dealership Rating
Employee Rating

Friendly customer service by Amber and it was a quick service appointment, all went well. More

by keri.tetrault
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 13, 2025

Otto Cadillac responded

We're grateful to have you as a Otto Cadillac customer, Keri. Thanks for the review of Amber! Ian Maher - General Sales Manager - 518-869-5000

July 14, 2025

Dealership Rating
Employee Rating

Took him three trips to fix my a pillar Took me three trips for the dealership to fix my a pillar More

by cerullitony
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

Aug 13, 2025

Otto Cadillac responded

We take customer satisfaction seriously and it's disappointing to read about your experience. Would you be willing to reach out to me directly? I'd like to see if there is anything that I can do to help here. Thank you, Roger Prentiss - Service Manager - (518) 692-9604

July 13, 2025

Dealership Rating
Employee Rating

On the overall experience…all good. Eager to do work on a vehicle. Overpriced but quality is there. One downside….when a problem arises they pushed back on the owner. A problem they cr More

by bches1353
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 13, 2025

Otto Cadillac responded

Thank you for sharing your experience. It's great to hear that the overall quality met your expectations, but I'm sorry about any frustration caused by the communication issues and additional charges during your visit. We strive to work collaboratively with our customers from start to finish, so I appreciate this feedback as it helps us improve. If you'd like to discuss further or have any other concerns, please feel free to reach out anytime at (518) 692-9604. Thanks, Roger Prentiss - Service Manager

July 11, 2025

Dealership Rating
Employee Rating

Employees are very knowledgeable and super nice. it was a very pleasant experience they were very efficient and not waste your time More

by na13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill McLean, Roger Prentiss

Aug 13, 2025

Otto Cadillac responded

We are glad that you had a great experience with us! Thank you for choosing Otto Cadillac and for sharing your support. Ian Maher - General Sales Manager - 518-869-5000

July 10, 2025

Dealership Rating
Employee Rating

Very well organized with knowledgeable and helpful staff. I arrived at my reserved time and was immediately greeted by Amber who checked me in right away. The waiting loung was very comfortable and the self- More

by Paris Blue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 13, 2025

Otto Cadillac responded

Thank you for choosing Otto Cadillac, Paris! We appreciate your business and are happy to hear that Amber and the team took such great care of you. Roger Prentiss - Service Manager - (518) 692-9604

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