Amber Young

Lovely visit Wednesday. Fast service and very nice waiting area. So happy I brought from otto Fast service and very nice waiting area. So happy I brought from otto More

by GRACIE Verified Customer Verified Customer

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Bill is my manager adviser at Otto's. Bill and staff are knowledgeable, friendly and professional. Bill and staff are knowledgeable, friendly and professional. More

by nickcrudo Verified Customer Verified Customer

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They did a great job of getting me in and out quickly and even provided a free loaner car. Great customer service experience. even provided a free loaner car. Great customer service experience. More

by acwindover Verified Customer Verified Customer

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Great customer service. I would recommend Otto Cadillac to anyone. Vehcile repairs were completed promptly. I would recommend Otto Cadillac to anyone. Vehcile repairs were completed promptly. More

by Dr72 Verified Customer Verified Customer

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Amber was exceptionally courteous, knowledgeable and helpful. Shes a credit to your service department. Joe Ahearn helpful. Shes a credit to your service department. Joe Ahearn More

by jahearn Verified Customer Verified Customer

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The service staff are awesome polite know you by name and always keep you posted always keep you posted More

by joanncoons Verified Customer Verified Customer

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Amber is professional, friendly, and very easy to work with. She explained the cars needs well. Her obtaining a loaner car made the servicing less “painful”. I only want to work with her in the future. with. She explained the cars needs well. Her obtaining a loaner car made the servicing less “painful”. I only want to work with her in the future. It was disappointing though that the same exact work done earlier this year in Florida at a private shop was significantly more expensive. This makes me dealer shy. Amber helps even out the advantage of coming to Otto. More

by Michele Verified Customer Verified Customer

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Great service. Amber keeps me up to date on required service and unfortunately the larger cost. Not her fault. I have been treated by the service dept as a VIP. Tha Amber keeps me up to date on required service and unfortunately the larger cost. Not her fault. I have been treated by the service dept as a VIP. Thank you. More

by psomers Verified Customer Verified Customer

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The issue with the shifting of the transmission seems to be intermittent and infrequent. I’m wondering if there is a service bulletin about the issue. I would appreciate hearing back from the service dep be intermittent and infrequent. I’m wondering if there is a service bulletin about the issue. I would appreciate hearing back from the service department to see if they have interfaced with Cadillac to see if there have been any other problems nationwide, and if there has been any vehicles with a similar problem. More

by flippmann Verified Customer Verified Customer

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This is my 3rd XT5. I have worked with Service Dept. for several years. Always find them to be professional , knowledgeable and pleasant to work with. I have never had I have worked with Service Dept. for several years. Always find them to be professional , knowledgeable and pleasant to work with. I have never had any problems. More

by cygnetny Verified Customer Verified Customer

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