Amber Young

Arrived early, for repair. Serviced dept curtious and expedited repair. Cleaned car complimentary and I zipped out. Serviced dept curtious and expedited repair. Cleaned car complimentary and I zipped out. More

by ssidor Verified Customer Verified Customer

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Excellent service and very nice and helpful personnel . Wait time very good. Nice waiting area. Wait time very good. Nice waiting area. More

by JL89 Verified Customer Verified Customer

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They are a pleasure to do business with and we have bought 4 cars with them bought 4 cars with them More

by rvcsherman Verified Customer Verified Customer

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Amber Young was fine until she came to me with a list of my car’s ailments. A replacement of all my tires at a cost of $1,500 for my ATS’s 17” rubber. My daughter checked online for my tires and NONE of the my car’s ailments. A replacement of all my tires at a cost of $1,500 for my ATS’s 17” rubber. My daughter checked online for my tires and NONE of them even APPROACHED that figure. I only approved the replacement of the oil vacuum hose which triggered the check engine light. That was done. She was pleasant up to the point when she sat next to me. After the approved work was finished, I went with her to a cubicle to pay. The pleasantries disappeared and it was all business. Now, I don’t know if the staff gets a bonus for as service advisor or not but just because I didn’t approve the tire replacement, why the cold shoulder? Otto Cadillac has been great since I bought my ATS there in many ways and I’m still returning for service. Bill McLean is a super guy and has never treated me like this for similar occurrences. I recommend Otto to others as well. I’m coming back soon for the NYS inspection I need after the oil vacuum hose stymied it and I need one hundred miles on the car to reset the CEL. More

by acgilbert797 Verified Customer Verified Customer

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As always Bill was very accommodating, friendly, respectful, and clearly explained what was being done and what was needed. respectful, and clearly explained what was being done and what was needed. More

by Mike Verified Customer Verified Customer

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Amber is very helpful and goes out of her way for the customer and otto cadillac has been top notch service since the start and I would recommend them to anyone. customer and otto cadillac has been top notch service since the start and I would recommend them to anyone. More

by jed2766 Verified Customer Verified Customer

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My cars transmission went with 6,057 miles on it. There were no loaners. I had to rent a car for two weeks. I picked up my car today and the front end has a loud noise. No one can help me because it There were no loaners. I had to rent a car for two weeks. I picked up my car today and the front end has a loud noise. No one can help me because it is after 5pm. More

by TDYER72772 Verified Customer Verified Customer

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They definitely help their customers And make you feel At home it was very important To me home it was very important To me More

by kxr440 Verified Customer Verified Customer

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Amber was very professional and the team did a great job fixing my issue. They also cleaned my truck for me 10/10 would recommend service was awesome. fixing my issue. They also cleaned my truck for me 10/10 would recommend service was awesome. More

by whboyer4 Verified Customer Verified Customer

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Excellent customer service experience. Fast service and knowledable, friendly staff. Highly recommend this dealer for a great overall experience. Fast service and knowledable, friendly staff. Highly recommend this dealer for a great overall experience. More

by janthan Verified Customer Verified Customer

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