Amber Young
Amber Young at Otto Cadillac
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Amber Young

Service Advisor

Otto Cadillac

1769 Central Ave
Albany, NY 12205

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4.7
494 Reviews

Dealership Experience

2 yrs, 9 mos

Industry Experience

12 yrs, 4 mos

Languages Spoken

English English

4.7

494 Reviews

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494 Reviews of Amber Young

April 14, 2025

Dealership Rating
Employee Rating

Nice lounge. Appreciate the offer of the car wash. And appreciate getting the work done inside the diagnostic hour charge. More

by thomas.ruffing
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

April 14, 2025

Dealership Rating
Employee Rating

Amber was exceptional, let me in early, answered my questions confidently and offered me coffee/water. More

by na13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 11, 2025

Dealership Rating
Employee Rating

No pressure, positive people Kept us informed on progress, comfortable waiting area and let us know of the promotions! More

by ellawcollins
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

April 08, 2025

Dealership Rating
Employee Rating

TOP NOTCH TREATMENT AND SERVICE. FROM SALES TO SERVICE, WE ARE VERY IMPRESSED AND WILL RETURN. START OF A GREAT RELATIONSHIP. More

by jeffreymatthews
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

April 05, 2025

Dealership Rating
Employee Rating

The dealership is a bit small which is not a problem but when busy can be quite overwhelming. The staff and mechanics overall are very nice, responsive and accessible. The only issue I had was an attempt to More

by Maxup1829
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

Apr 11, 2025

Otto Cadillac responded

Thank you for taking the time to share your feedback. We appreciate your kind words about our team’s responsiveness and overall service. We understand that our space can feel a bit tight during busier times, and we're always working on ways to make our guests feel more comfortable regardless of the crowd. Regarding the power seat switch — we’re sorry for any confusion or concern that may have caused. While it sounds like things were resolved in the end, we truly value transparency and communication throughout the service process, and your comments help us improve. If you have any other concerns or suggestions, we’re always here to listen. Thanks again for choosing Otto Cadillac — we hope to serve you again in the future. Kindest Regards, Meghan Serrell General Manager Otto Cadillac 518-869-5000 mserrell@ottocars.com

Apr 05, 2025

Maxup1829 responded

👍

April 03, 2025

Dealership Rating
Employee Rating

Fantastic support! Fast service! Awesome experience! Loved the updates text messages. And loved the waiting area. More

by friends6478
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 03, 2025

Dealership Rating
Employee Rating

I wish it hadn’t taken me so long to find Otto Cadillac! ! I can’t say enough great things about this dealership and service center. They are honest, friendly, accommodating, and professional. I will stay w More

by samgazzillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 01, 2025

Dealership Rating
Employee Rating

The service department was very thorough and Amber was very helpful and knowledgeable Thank you More

by zurke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 28, 2025

Dealership Rating
Employee Rating

Great service, easy to deal with. So far we are very happy. The car is absolutely perfect!! More

by chandley977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 28, 2025

Dealership Rating
Employee Rating

Billy exceeded his white glove service (as usual ) as he has for the last 12 years. Can’t say enough about him and Rodger and the whole service team More

by jeff@thefrasercompanies.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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