Alissa Fox
Alissa Fox at Conicelli Toyota of Springfield

Alissa Fox | Page 12

Service Advisor

Conicelli Toyota of Springfield

860 Baltimore Pike
Springfield, PA 19064

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4.7
306 Reviews
4.7

306 Reviews

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306 Reviews of Alissa Fox

December 01, 2024

Dealership Rating
Employee Rating

Everything was good I like the service people but for oil change it shouldn’t take 3 to 4 hours More

by ANZOUMANEMEITE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 01, 2024

Conicelli Toyota of Springfield responded

Thank you for the five star review. We appreciate it. Paula d., Customer Relations

November 24, 2024

Dealership Rating
Employee Rating

Everything was good. However, the guy who first checked me in could be more polite. More

by A.JAVADI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 26, 2024

Conicelli Toyota of Springfield responded

Thanks for the four star rating. I appreciate you sharing your experience and concerns over treatment by our staff. I will share this with our Service Manager. We appreciate your business. Paula d., Customer Relations

November 22, 2024

Dealership Rating
Employee Rating

Normally, paper is put down on the floor but not this time. Also the receipt said I requested a new battery. I was getting my car inspected and was told that battery life was low so I said to go ahead an More

by DEBORAH_MCCABE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 24, 2024

Conicelli Toyota of Springfield responded

Apologies Deborah that your recent service appointment was not up to your expectations. I shared your concerns with our service manager, Jack DePre and if you contact me with your phone #, I would like to have Jack speak with you about your experience. Thank you, Paula d., Customer Relations 610-828-1400 x 1213

November 18, 2024

Dealership Rating
Employee Rating

Communication horrible took 3. 5 hours to do ska simple service staff wasn’t too nice More

by alanalexis10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jack DePre, Brian Coffin

Dec 03, 2024

Conicelli Toyota of Springfield responded

I am sorry to hear that your visit to our service center did not meet your expectations. If you would like to speak with our service manager, please call me with your name and phone # so I may have him reach out to you. Paula d, Customer Relations 610-828-1400 x 1213

November 17, 2024

Dealership Rating
Employee Rating

Your service associates are the "BEST". Extremely efficient , friendly, and caring. They make you feel as though you are "one-of-the-family". More

by FRANFURLAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jack DePre, Brian Coffin

Nov 18, 2024

Conicelli Toyota of Springfield responded

Thanks for the kind words and five star rating. We appreciate your business. Paula d., Customer Relations

November 16, 2024

Dealership Rating
Employee Rating

They were very nice and fast. They were extremely efficient. And I would highly recommend. More

by ADEBARBERIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 18, 2024

Conicelli Toyota of Springfield responded

Thanks for your business and the kind words. Paula d., Customer Relations

November 15, 2024

Dealership Rating
Employee Rating

I am very satisfied with the customer service and The waiting room is clean and comfortable! More

by RASHIDPARKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christina Randall, Jack DePre

Nov 18, 2024

Conicelli Toyota of Springfield responded

Thanks for a great five star review. We appreciate your business. Paula d., Customer Relations

November 13, 2024

Dealership Rating
Employee Rating

Everyone was very helpful! Work was performed on time and price was communicated before repairs were done! More

by pdwhalen1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 14, 2024

Conicelli Toyota of Springfield responded

Thanks for the kind words and five star rating. We appreciate it! Paula d., Customer Relations

November 11, 2024

Dealership Rating
Employee Rating

Alissa was excellent. She set up the repairs and kept me informed and got the job done. More

by LSLOANE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 12, 2024

Conicelli Toyota of Springfield responded

Thank you for the positive feedback from your recent service experience. We appreciate your business. Paula d. Customer Relations

November 10, 2024

Dealership Rating
Employee Rating

Alisa Fox has been my service agent since I bought my car for Conicelli. She has always directed me for the proper service for my car. More

by JOEANDCASS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 12, 2024

Conicelli Toyota of Springfield responded

Thank you for the positive feedback from your recent service experience. We appreciate your business. Paula d. Customer Relations

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