Alfredo (Al) Bustamante
Alfredo (Al) Bustamante at Germain Honda of Surprise

Alfredo (Al) Bustamante

Service Advisor

Germain Honda of Surprise

13270 N Autoshow Ave
Surprise, AZ 85388

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4.9
120 Reviews
4.9

120 Reviews

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120 Reviews of Alfredo (Al) Bustamante

June 12, 2025

Dealership Rating
Employee Rating

Kevin helped me with my much needed air conditioner issue in a very timely manner and kept me updated along the way. More

by Ernieandcrystal
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Kevin

Jun 13, 2025

Germain Honda of Surprise responded

We are pleased to know your enjoyed a positive and informative service experience with Kevin and our team. Please let us know if you need anything further. Best Regards, Sassha Motz General Manager

June 12, 2025

Dealership Rating
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Excellent service. Kept me apprised of the service progress, went over all inspections and recommended what I would need in the future More

by beach44
Service Price Transparency
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Recommend Dealer
Yes
Jun 13, 2025

Germain Honda of Surprise responded

We set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit! Best Regards, Sassha Motz General Manager

June 09, 2025

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Went for a simple oil change and tire rotation. After waiting 1 hour 40 minutes I went to complain. Paperwork was done and sitting. That is the last time I go to this location. You will never waste More

by eddie
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Recommend Dealer
No

June 09, 2025

Dealership Rating
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Service dept. was very helpful, courteous, and friendly. Notified me when appropriate and worked with me to correct any issues that arose. More

by tim@countryman.co
Service Price Transparency
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Recommend Dealer
Yes
Jun 10, 2025

Germain Honda of Surprise responded

Thank you for letting us know that our team ensured you and your Honda were a top priority and were thoroughly taken care of. Best Regards, Sassha Motz General Manager

June 03, 2025

Dealership Rating
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The recall correction for my Odyssey was fast and I believe thorough. It was done faster that the time than I was advised it would be. The service advisor was very courteous, keeping me informed. More

by berlynranch
Service Price Transparency
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Recommend Dealer
Yes
Jun 04, 2025

Germain Honda of Surprise responded

We thank you for sharing your positive and efficient service experience. Please let us know if you need anything further. Best Regards, Sassha Motz General Manager

June 03, 2025

Dealership Rating
Employee Rating

Germain Honda has been doing a fine job with our CR-V. Al Bustamante is our service advisor and has been very helpful explaining our service needs. When we needed to do some additional work he got us a ri More

by qrcsd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Montana Boone

Jun 04, 2025

Germain Honda of Surprise responded

Thank you for your positive review! Our guests' satisfaction is our utmost priority, and we are glad that Al consistently provides you with quality and efficient service. Please do not hesitate to give us a call if there is ever anything more that we may help you with. Best Regards, Sassha Motz General Manager

May 30, 2025

Dealership Rating
Employee Rating

This dealership and representative (Al) is very thorough and honest, and done in a reasonable amount of time. More

by jpsawicki
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
May 30, 2025

Germain Honda of Surprise responded

Thank you for sharing your positive and efficient visit with our team. Thank you for choosing Germain. Best Regards, Sassha Motz General Manager

May 29, 2025

Dealership Rating
Employee Rating

The service at the dealership was excellent. For that I will rate them 5 stars. I was very disappointed with the coupon I used from their website. I thought I was going to get an oil change and More

by petedoncevic
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Service Communication
Recommend Dealer
Yes
May 30, 2025

Germain Honda of Surprise responded

Thank you for your business and for letting us know that Al took great care of you. We appreciate your feedback and our Service Manager, David McKee will be reaching out to follow up. Best Regards, Sassha Motz General Manager

May 27, 2025

Dealership Rating
Employee Rating

Alfredo was excellent. He is an asset to this dealership, he really knows his business. More

by milbournejim
Service Price Transparency
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Recommend Dealer
Yes
May 27, 2025

Germain Honda of Surprise responded

Your business and kind words for Alfredo are greatly appreciated. Thank you for choosing Germain Honda of Surprise for your automotive needs. Best Regards, Sassha Motz General Manager

May 26, 2025

Dealership Rating
Employee Rating

Professional and work estimates accurate. Time estimate was on target. People are happy and professional More

by ggcrump67
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
May 27, 2025

Germain Honda of Surprise responded

Your overall satisfaction means so much to us all. Thank you for choosing Germain for your automotive service needs. Best Regards, Sassha Motz General Manager

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