Alejandro Rocha
Sales Consultant
Castle Chevrolet of Villa Park
400 E Roosevelt Rd
Villa Park, IL 60181
Languages Spoken
English
Spanish
5 Reviews
Write a Review5 Reviews of Alejandro Rocha
October 21, 2024
It’s wasn’t good they never told me if certain part like the battery are new on the equinox & never old me how long were the vehicle setting in the lot for weeks or months. the battery are new on the equinox & never old me how long were the vehicle setting in the lot for weeks or months. More
Other Employees Tagged: Daniel Garcia, Jonathan Medina, Ulises Garcia, Jim Evans, Tyler Ostrand, Kendall Maxey
October 07, 2024
The sales staff and service department are top notch. I would recommend Castle Chevrolet in Villa Park to anyone looking to buy a new vehicle. I would recommend Castle Chevrolet in Villa Park to anyone looking to buy a new vehicle. More
Other Employees Tagged: Anthony Fajardo, Mike Mungovan
May 16, 2024
Short and sweet! Negotiated a price online and everything went as planned. No upsell or hassle at the store. Quick test drive followed by 20min for paperwork. Finishe Negotiated a price online and everything went as planned. No upsell or hassle at the store. Quick test drive followed by 20min for paperwork. Finished in 45min. Highly recommend Castle Chevrolet. Thanks again to Alex, Alex, Paul and Tony More
Other Employees Tagged: Paul, Alexandra Tony
January 03, 2024
I was treated like crap, like my business didn’t matter. I would give negative stars if I could. General Manager Mike would not come out and talk to me, he wouldn’t even honor the KBB instant cash offer, an I would give negative stars if I could. General Manager Mike would not come out and talk to me, he wouldn’t even honor the KBB instant cash offer, and The guy I dealt with, wouldn’t even look at the offer and when I told them they should at least honor the KBB offer, he said “we don’t have to honor anything”. I wasn’t even talking about the KBB trade in value, the CASH OFFER that is supposed to be honored by participating dealers!! They just wanted me to go or discourage me from selling them my car or saw that I was desperate and take advantage, who knows but they made me feel like xxxx, like I didn’t matter. So, I don’t know if Mike was in a bad mood or what but he could’ve at least had the decency to talk to me, and at least give me a chance to talk. The guys I dealt with didn’t care. Carla, the internet sales person will tell you whatever it takes to get you there. She said they needed inventory cause their Dealer Group purchased 3 new stores so they’re currently offering above market value so they could expand their inventory. Such xx, cause once there, the guy looked at me like I was crazy. This is not right! I am livid that peole like this GM and everyone else involved get to treat you like this cause they feel like they have the upper hand when you are trying to sell your car and not give it to them for their low ball prices More
Other Employees Tagged: GM Review Reputation , Mike Castagnino