Alejandro O' Reilly

There is such a lack of communication. I dropped off my car for a service, and didn't get a call that it was ready until 610pm (which I didn't mind). However, when I tried to call back t I dropped off my car for a service, and didn't get a call that it was ready until 610pm (which I didn't mind). However, when I tried to call back to get an Uber, i kept getting the runaround saying that I can't pickup my car until the next day. More

by Maddie Verified Customer Verified Customer

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Great service and communication from Alex in service. Would definitely recommend Parks Hyundai for any service needs. Note - my service needs were under warranty. Would definitely recommend Parks Hyundai for any service needs. Note - my service needs were under warranty. More

by oliviaking1211 Verified Customer Verified Customer

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Great service from a team that has been well trained for very important part of the dealership experience very important part of the dealership experience More

by GWING0 Verified Customer Verified Customer

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Everything went smoothly. Alex was knowledgeable, friendly, and quick to respond to any questions and concerns. The waiting area had comfortable seats, as well as snacks and Alex was knowledgeable, friendly, and quick to respond to any questions and concerns. The waiting area had comfortable seats, as well as snacks and water available. An excellent first service for my new Elantra. More

by lordelru Verified Customer Verified Customer

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Service advisor was very nice and helpful. Long wait though. Dealership is clean and so was waiting room Long wait though. Dealership is clean and so was waiting room More

by charitobenton Verified Customer Verified Customer

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While I’m sure that the staff does an amazing job the flow doesn’t help the customers. Dropped my car off on Friday, the person they assigned the car to left and didn’t come in Saturday or Monday (the da flow doesn’t help the customers. Dropped my car off on Friday, the person they assigned the car to left and didn’t come in Saturday or Monday (the day I’m supposed to pick up). They had no answers and i got hung up on 4 times throughout the day, waited on hold for 51 min and got hung up on (maybe the phone system is hard to use when pushing the button). The manager finally called after I sent an email to him finding him online. Monday, he assigned the car to another mechanic and they got the job done. Came in, they gave me a discount for the trouble and put a part under warranty (amazing - thank you for eating the cost) but when leaving, the car is doing exactly what i brought it in for. One problem was fixed but, the shaking of the steering wheel…. Still there. Sent me manager a video to explain, maybe we need to see to understand. He said oh no, bring it back in. They run ANOTHER diagnostic (not sure why it wasn’t found in the first one), and it’s a steering wheel coupler, that item is 0.95 online at Hyundai, they quoted me $1,100 for parts and labor. Picked my keys up and went to Jerry Auto & AC with the .95 part for them to put it in. More

by kyndraharmstrong Verified Customer Verified Customer

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My service advisor Alejandro was great. You are fortunate to have him as your employee. You are fortunate to have him as your employee. More

by PVELASCO90 Verified Customer Verified Customer

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So far has been poor communication no return call. They tried to charge twice the MSRP for the part. Part is on back order and they aren’t trying to get any type of status update. They tried to charge twice the MSRP for the part. Part is on back order and they aren’t trying to get any type of status update. More

by Scottcapell Verified Customer Verified Customer

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Came in for a scheduled transmission oil change on my 2022 Santa Cruz. After registering and waiting for more than an hour, the service representative told me that there was no transmission oil in stock 2022 Santa Cruz. After registering and waiting for more than an hour, the service representative told me that there was no transmission oil in stock. My commute was one hour up and back. I wasted my time and would not recommend this dealership to anyone. More

by Jeab54 Verified Customer Verified Customer

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I came in for an oil change and was given a 2 hour turnaround time. My car was done in an hour, great job! turnaround time. My car was done in an hour, great job! More

by Hanu44 Verified Customer Verified Customer

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