Again, I'll say INFINITI of South Bay has been a 5-Star
Spa - for ALL my automotive needs.
JAIME ZAMORA, my new 5-Star Concierge, rendered spot on service in a very timely manner. And of course my ELITE
Spa - for ALL my automotive needs.
JAIME ZAMORA, my new 5-Star Concierge, rendered spot on service in a very timely manner. And of course my ELITE PROTECTION PROGRAM, and MAINTENANCE CARE PLAN reduced my bill, a quite expensive bill, to nil ($0)!
The sheer joy having such a degree of security and peace of mind, I'll always relish.
And following "Coach" always ensures THE WINNING DEAL!
Many thanks to Anita Ruiz, Aldo “Coach” Ginossi, and Mike Molles, actually the entire regiment, while I'm at it.
Cheers, all
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by tdhc
Service Price Transparency
Nov 18, 2024 -
INFINITI of South Bay responded
Wow! Thank you so much for this incredible review!
We're thrilled that we continue to provide you with a five-star experience for all your automotive needs! Jaime, Anita, Coach, Mike, and the entire team, work hard to ensure our customers receive top-notch service with care and professionalism. Thanks for the special shoutouts! We're delighted that your Elite Protection Program and Maintenance Care Plan have given you peace of mind, it's our goal to make your experience as rewarding as possible. Great reviews like this encourage our team to keep up the good work, thank you again. Cheers to many more winning deals ahead!
Kelvin Bratcher
Owner & Executive Manager
INFINITI of South Bay
Never buying or recommending purchasing ir serviceing a
vehicle at tbis dealership. Not only did they damage my vehicle when I took it to have it serviced, they denied it. Both the service manager and the
vehicle at tbis dealership. Not only did they damage my vehicle when I took it to have it serviced, they denied it. Both the service manager and the dealership manager refused to pull up camera footage to see that it did not have the damage when I drove up, I had to file a claim with my insurance after several failed attempts with both managers requesting a call back or investigation. When the vehicle inspection at the body shop was done, I also found out that there had been significant prior damage to the vehicle. When I purchased the vehicle months earlier, I was told ( while signing documents that the vehicle did have " minor previous but had been repaired damage ". By law they have to reveal this at time of purchased, part of full disclosure. However, the damage had NOT been minor as stated. Also, sinxe I had screenshot the original ad of the vehicle purchase, I went back to it and in fact the ad did not reveal that prior accident info. Other dealerships ads did state " prior accident". This one purposely did not. So after having learned this deceit, I completly take back my 5 star experience with the sales department review for this dealership too. I give both the sales, and service a negative star review. I will take my business elsewhere.
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by Ms. M
Verified Customer
Verified Customer
Service Price Transparency
Oct 07, 2024 -
INFINITI of South Bay responded
Mrs. M,
Thank you for your review and for letting us know of this situation. We are opening up an investigation into this so that we might better address the details with you. Concerning any prior damage, we provide a CARFAX with every used vehicle purchased. Every customer signs the CARFAX vehicle history report as part of our sales process. If there was prior damage on the VHR, you would have signed off on knowing this in advance. Could you please contact me at 310-325-5555 so that we can put a name to this and work together to resolve these concerns?
Thank you,
Anita Ruiz
Sales Manager
INFINITI of South Bay
Very informative and answered all my questions about the
vehicle I purchased. Explained all available options on purchasing the car.
vehicle I purchased. Explained all available options on purchasing the car.
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by ronaldcolcol
Other Employees Tagged:
Aldo Ginossi
As always, great service by the Infiniti of South Bay
staff. They will take good care of your vehicle
staff. They will take good care of your vehicle
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by BrewShiesty
Verified Customer
Verified Customer
Service Price Transparency
Mar 29, 2024 -
INFINITI of South Bay responded
Brew,
Such a very nice review, thank you for recognizing the efforts of our team. We always strive to provide top quality service, and are pleased to hear that you enjoyed your experience here at INFINITI of South Bay! We appreciate your loyalty. Thanks for choosing us.
Carlos Robles
Service Manager
INFINITI of South Bay
Terrance is a great person to work with.
Yesterday I purchased a 2024 QX80 and it was a smooth transaction from start to finish. This is my 4th Infiniti so I’m very familiar with the brand.
Yesterday I purchased a 2024 QX80 and it was a smooth transaction from start to finish. This is my 4th Infiniti so I’m very familiar with the brand. Terrance took the time to train me on what’s new on the tech side and went above and beyond to answer all of my questions. I highly recommend him.
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by Lori
Mar 29, 2024 -
INFINITI of South Bay responded
Lori,
This is such a nice review, thank you for taking the time to recognize Terrance and for his great work. In our team meetings, we discuss ways to help ensure that our clients have a good experience. One of the areas we focus on is making it easy to do business with us. It's great to read your review that we hit the mark and provided a smooth transaction. We also discuss how important it is for our client to know the technology that our vehicles offer, because the more you know about the vehicle, the more you can enjoy it. We appreciate your business and are grateful that you have chosen INFINITI of South Bay.
Kelvin Bratcher
Owner & Executive Manager
INFINITI of South Bay
Professional, I've had bad experiences with other dealers
trying to force me into buying extra stuff I didn't want or need but the dealership is straight forward. Even late night in the pouring rain they sho
trying to force me into buying extra stuff I didn't want or need but the dealership is straight forward. Even late night in the pouring rain they showed patience, I will recommend them. My daughter loves her preowned vehicle!-6,000 miles on a 2020!!! 5 stars ??
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by shalonda.holmes
Verified Customer
Verified Customer
Other Employees Tagged:
Aldo Ginossi
Feb 15, 2024 -
INFINITI of South Bay responded
Shalonda,
Thank you for such a thoughtful and complimentary review. What you are explaining is the INFINITI of South Bay way. We make it EASY to do business with us. To us, this means doing things the customer's way. Doing what is right the first time. And, standing by your word. We are so glad you enjoyed your purchase experience here at INFINITI of South Bay with Aldo.
Kelvin Bratcher
Owner & Executive Manager
INFINITI of SOUTH BAY
Friendly and honest transparency throughout the buying
process. Clean dealership with right on time follow up after purchase.
process. Clean dealership with right on time follow up after purchase.
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by farbod1984
Verified Customer
Verified Customer
Other Employees Tagged:
Aldo Ginossi
Jan 26, 2024 -
INFINITI of South Bay responded
Great review! Our competitive advantage over other dealers is that we are friendly, honest, and transparent. With us, you can trust that you will get the best price and fast and friendly service... It's what we call the INFINITI of South Bay way! We appreciate your business and your awesome review. Thank you!
Anita Ruiz
Sales Manager
INFINITI of South Bay
It was very welcoming, homey experience with the best
sales rep I've ever encountered. Would recommend definitely without a doubt.
sales rep I've ever encountered. Would recommend definitely without a doubt.
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by hititlikeachamp23
Verified Customer
Verified Customer
Other Employees Tagged:
Aldo Ginossi
Jan 26, 2024 -
INFINITI of South Bay responded
Hey Champ!
Thanks for your awesome review of your sales experience with Aldo. He is a great person who strives to deliver our clients a professional yet friendly experience. Here at INFINITI of South Bay, we strive to develop long-term and lasting relationships. For us, it's not about the deal, it's about the client and their experience... and it looks like that is what you received. Please refer us to your family and friends, as this is the greatest of compliments.
Anita Ruiz
Sales Manager
INFINITI of South Bay
This is the first time purchasing a car, and everything
just went smooth from the phone conversation with Anita until I got there with Aldo actually, the entire team has been amazing. Truly thankful and gr
just went smooth from the phone conversation with Anita until I got there with Aldo actually, the entire team has been amazing. Truly thankful and grateful I was in and out with my amazing car.
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by TUSHON.ALEXANDER
Verified Customer
Verified Customer
Other Employees Tagged:
Aldo Ginossi
Dec 21, 2023 -
INFINITI of South Bay responded
Tushonda,
We are so pleased that we were able to make your first vehicle purchase a smooth and easy experience. Thank you for mentioning both Anita and Aldo by name so that we can show them our appreciation. It's so great to learn that you love your car! Please remember that our service team is just as friendly and helpful as our service team! Thank you for your business and we look forward to seeing you again soon!
Kelvin Bratcher
Owner & Executive Manager
INFINITI of South Bay
Great customer service and attention given by Jerry.
Will absolutely return for any service needs.
Will absolutely return for any service needs.
More
by rondalrollin
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Jerry Vargas, Thanks Aldo for taking the time to explain my Extended Service Contract.
Oct 24, 2023 -
INFINITI of South Bay responded
Thank you for letting us and others know that Jerry provided exceptional client service during your recent service visit to INFINITI of South Bay. We appreciate your recommendation and your loyalty. It's great to have clients like you!
Thank you,
Carlos Robles
Service Manager
INFINITI of South Bay
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