Aldo Ginossi

INFINITI of South Bay responded

Thanks for this awesome review! I’m thrilled that Anita provided you with such responsive and helpful service. She goes above and beyond to ensure every customer has a great experience. It was equally amazing working with you, thank you for choosing us! We look forward to welcoming you back in the future! Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Wow! Thank you so much for this incredible review! We're thrilled that we continue to provide you with a five-star experience for all your automotive needs! Jaime, Anita, Coach, Mike, and the entire team, work hard to ensure our customers receive top-notch service with care and professionalism. Thanks for the special shoutouts! We're delighted that your Elite Protection Program and Maintenance Care Plan have given you peace of mind, it's our goal to make your experience as rewarding as possible. Great reviews like this encourage our team to keep up the good work, thank you again. Cheers to many more winning deals ahead! Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Mrs. M, Thank you for your review and for letting us know of this situation. We are opening up an investigation into this so that we might better address the details with you. Concerning any prior damage, we provide a CARFAX with every used vehicle purchased. Every customer signs the CARFAX vehicle history report as part of our sales process. If there was prior damage on the VHR, you would have signed off on knowing this in advance. Could you please contact me at 310-325-5555 so that we can put a name to this and work together to resolve these concerns? Thank you, Anita Ruiz Sales Manager INFINITI of South Bay

INFINITI of South Bay responded

Brew, Such a very nice review, thank you for recognizing the efforts of our team. We always strive to provide top quality service, and are pleased to hear that you enjoyed your experience here at INFINITI of South Bay! We appreciate your loyalty. Thanks for choosing us. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Lori, This is such a nice review, thank you for taking the time to recognize Terrance and for his great work. In our team meetings, we discuss ways to help ensure that our clients have a good experience. One of the areas we focus on is making it easy to do business with us. It's great to read your review that we hit the mark and provided a smooth transaction. We also discuss how important it is for our client to know the technology that our vehicles offer, because the more you know about the vehicle, the more you can enjoy it. We appreciate your business and are grateful that you have chosen INFINITI of South Bay. Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Shalonda, Thank you for such a thoughtful and complimentary review. What you are explaining is the INFINITI of South Bay way. We make it EASY to do business with us. To us, this means doing things the customer's way. Doing what is right the first time. And, standing by your word. We are so glad you enjoyed your purchase experience here at INFINITI of South Bay with Aldo. Kelvin Bratcher Owner & Executive Manager INFINITI of SOUTH BAY

INFINITI of South Bay responded

Great review! Our competitive advantage over other dealers is that we are friendly, honest, and transparent. With us, you can trust that you will get the best price and fast and friendly service... It's what we call the INFINITI of South Bay way! We appreciate your business and your awesome review. Thank you! Anita Ruiz Sales Manager INFINITI of South Bay

INFINITI of South Bay responded

Hey Champ! Thanks for your awesome review of your sales experience with Aldo. He is a great person who strives to deliver our clients a professional yet friendly experience. Here at INFINITI of South Bay, we strive to develop long-term and lasting relationships. For us, it's not about the deal, it's about the client and their experience... and it looks like that is what you received. Please refer us to your family and friends, as this is the greatest of compliments. Anita Ruiz Sales Manager INFINITI of South Bay

INFINITI of South Bay responded

Tushonda, We are so pleased that we were able to make your first vehicle purchase a smooth and easy experience. Thank you for mentioning both Anita and Aldo by name so that we can show them our appreciation. It's so great to learn that you love your car! Please remember that our service team is just as friendly and helpful as our service team! Thank you for your business and we look forward to seeing you again soon! Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay