Alan Mansfield

I’ve been using this leadership for decades. I have not been there for a while but… 1. I reserved a loaner car as I’ve done many times and when I got there, I did not have my insurance I have not been there for a while but… 1. I reserved a loaner car as I’ve done many times and when I got there, I did not have my insurance information. Therefore, I had to go back home and reschedule for a week later. I was never previously asked for insurance information. I understand the reasoning behind it, but I wish somebody had communicated to bring it with me. It delayed me a week. 2. I was informed to be at approximately $236 charge just to look at my problem. Which turned out to be it needed a software update. I didn’t know there was a initial charge just to look at the problem. 3. I know really retailers are charging the 3% fee for using a credit card. I know it’s a financial decision by Mercedes-Benz. But I think it cheapens and the brand. Luxury users don’t expect dollar store treatment. If I come back, next time, I will bring cash dollar bills and change, as that’s what the fee asks one to do to be financially prudent. More

by joe hill Verified Customer Verified Customer

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Agent was great. But the overall customer service can be improved. This is not the first time I have experience such low regard for a professionalism in representing But the overall customer service can be improved. This is not the first time I have experience such low regard for a professionalism in representing the product. More

by DUTCHW118 Verified Customer Verified Customer

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Alan in service has always been great to work with on my 2024 GLS 450. 2024 GLS 450. More

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The staff is friendly and professional. I have always had a great experience from sales to service. I have always had a great experience from sales to service. More

by DAMERON.ADRIENNE Verified Customer Verified Customer

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So good! Regina helpful and so nice. Alan is a great representative for excellent service. His care for us and the cars is great. Regina helpful and so nice. Alan is a great representative for excellent service. His care for us and the cars is great. More

by shan4finnegan Verified Customer Verified Customer

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The service was good. i just think you all should post price Increases . Thank you i just think you all should post price Increases . Thank you More

by EZWEE3 Verified Customer Verified Customer

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Amazing customer service, they go above and beyond to take care of your car needs Would recommend to friends and family take care of your car needs Would recommend to friends and family More

by Alex.Shamsi Verified Customer Verified Customer

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Scheduling the appointment, my service advisor Matt and the service to the vehicle was excellent. This having to pay 3% when using a credit card is ridiculous especially to someone who has been a loyal the service to the vehicle was excellent. This having to pay 3% when using a credit card is ridiculous especially to someone who has been a loyal customer for years. Also, given the fact that everyone uses a card to pay for things these days makes the 3% charge more insulting. At least you could just build in the 3% on the backside so you appear more customer friendly versus the little signs posted everywhere about the 3%. More

by CSMITH250 Verified Customer Verified Customer

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The service from making the appointment to picking up the car was exceptional. Mr. Hoke was helpful and knowledgeable. The communication was excellent. Thank you car was exceptional. Mr. Hoke was helpful and knowledgeable. The communication was excellent. Thank you More

by PAULASIMPSON1353 Verified Customer Verified Customer

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Facility clean and bright; staff friendly yada yada yada yada yada yada yada and yada yada yada yada yada and yada More

by KW Ed Verified Customer Verified Customer

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