Alan Mansfield

The work done on my vehicle was great, the customer service was lacking. After 3 monthts at the shop & spending $3000 on repairs; the service representative delivered a filthy car back to me. When I service was lacking. After 3 monthts at the shop & spending $3000 on repairs; the service representative delivered a filthy car back to me. When I complained, he stated that the car wash bay was down. I found this totally unacceptable & told him so. He finally got it washed somewhere. More

by CLAUDIAWJOHNSON Verified Customer Verified Customer

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Fantastic service! The entire process went as expected and the work was completed ahead of time The entire process went as expected and the work was completed ahead of time More

by oakwoodfarm83 Verified Customer Verified Customer

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The service was okay but no bells and whistles (car cleaning, etc). The virtual video of needs was nice. cleaning, etc). The virtual video of needs was nice. More

by TIH2004 Verified Customer Verified Customer

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The service at this dealership is top notch! Everyone is friendly and hospitable. I look forward to my next visit. Everyone is friendly and hospitable. I look forward to my next visit. More

by beverlyejacobs Verified Customer Verified Customer

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She was very helpful and friendly! She made me feel comfortable when making decisions and was informative about the suggested services She made me feel comfortable when making decisions and was informative about the suggested services More

by vondeleparham Verified Customer Verified Customer

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Replaced passenger door seal. Great. Serviced the egr valve (again) and vehicle performance is back to new. It did take 3 hours but the waiting areas were stocked with coffee, s Great. Serviced the egr valve (again) and vehicle performance is back to new. It did take 3 hours but the waiting areas were stocked with coffee, snacks, wi-fi & news stations which helped pass the time. However, MB doesn’t seem to have a solution for the diesel engine emissions repeat egr problem (does any manufacturer?). Probably not buy another diesel ever. EPA/Gov’t wins-can’t keep it on the road without frequent maintenance. More

by JCROARKIN Verified Customer Verified Customer

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Best professionals in the business: from sales to service none better. Appreciate your efforts and courtesy. none better. Appreciate your efforts and courtesy. More

by MATT@NEWKIRKFAMILY.COM Verified Customer Verified Customer

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Great experience, great staff, they stay busy and I was patient. Appreciated the follow up. patient. Appreciated the follow up. More

by DALETVASQUEZ361 Verified Customer Verified Customer

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Alan is the best service advisor! Thanks for the great care and service! Best dealership ever! Thanks for the great care and service! Best dealership ever! More

by JIMMY.HYMAN Verified Customer Verified Customer

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Special shoutout to Michelle Goodman who followed up with us to see if we needed any maintenance on our spare Mercedes C300. Working with this dealership's service department in Midlothian experience has bee us to see if we needed any maintenance on our spare Mercedes C300. Working with this dealership's service department in Midlothian experience has been the best. I was a previous Broad St customer but my service advisor retired and the other guys were not as customer oriented. Since moving my business to Midlothian location, Alan Mansfield, hands down has been the best advisor I've worked with since owning a Mercedes for over 12 years. Alan is prompt and exhibits excellent customer service and his team always resolves any issues with quality and promptness. Thx Alan Mansfield & Michelle Goodman!! More

by DEON.PRICE Verified Customer Verified Customer

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