Alan Mansfield

Great customer service! They took me on time and resolved the issue that I bought my car in for. They took me on time and resolved the issue that I bought my car in for. More

by rosalind_j Verified Customer Verified Customer

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I’m need satisfied with your process, I had to call to see if my car was finished. Not very friendly, I’m use to having a Lexus see if my car was finished. Not very friendly, I’m use to having a Lexus More

by MarricaRonicahf Verified Customer Verified Customer

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Scott Lambert in the service department always takes such friendly good care of us, is very communicative as well as quick to respond. The service crew is thorough and professional from door up to door down. friendly good care of us, is very communicative as well as quick to respond. The service crew is thorough and professional from door up to door down. More

by Z. Bayer Verified Customer Verified Customer

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They were a great help to me after getting stuck with locked emergency breaks. They got me repaired and in the road by 11am after having the car towed in overnight. Everyone was VERY HELPFUL. locked emergency breaks. They got me repaired and in the road by 11am after having the car towed in overnight. Everyone was VERY HELPFUL. More

by VIDEOHAL53 Verified Customer Verified Customer

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Excellent cooperation in getting my car repaired midway on my trip between FL and NJ. Car was towed in late a night and fixed first thing in the morning. on my trip between FL and NJ. Car was towed in late a night and fixed first thing in the morning. More

by VIDEOHAL53 Verified Customer Verified Customer

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Customer service is good. Mechanics do not clean up well after working on the car. My floor mats were a greasy mess when I picked up my car. Not happy about that Mechanics do not clean up well after working on the car. My floor mats were a greasy mess when I picked up my car. Not happy about that More

by mmm Verified Customer Verified Customer

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Great job assisting us with getting our vehicle back on track! Thanks for your understanding and help with meeting our goal. Excellent service!! track! Thanks for your understanding and help with meeting our goal. Excellent service!! More

by benjamin.washington Verified Customer Verified Customer

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Great service very responsive. Was able to get quick service, kudos to Alan, Service Tech. Was able to get quick service, kudos to Alan, Service Tech. More

by gabep1961 Verified Customer Verified Customer

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Mercedes Benz in Midlothian provides great customer service and definitely value there customers every need. service and definitely value there customers every need. More

by crad2steelers Verified Customer Verified Customer

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I dropped my car off for a Thursday appointment Wednesday evening- was not called to say that it was ready- dropped by dealership Monday where they told me it was ready and they had called but I had no recor evening- was not called to say that it was ready- dropped by dealership Monday where they told me it was ready and they had called but I had no record of call. Asked why my app said my car still needed service - went out to car engine light and service a needed light still on. Loaner car that was given to me smelled of smoke, had a quarter tank of gas in it and was dirty on the inside . When I picked up my car it obviously had not been serviced nor had they charged the battery.. Just a combination of all of these subpar customer service mishaps has left me questioning why I purchased a vehicle through this dealership. More

by caryl1908 Verified Customer Verified Customer

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