Alan Mansfield
Alan Mansfield at Mercedes-Benz of Midlothian

Alan Mansfield

Service Advisor

Mercedes-Benz of Midlothian

12200 Midlothian Tpke
Midlothian, VA 23113

4.6
105 Reviews
4.6

105 Reviews

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105 Reviews of Alan Mansfield

May 29, 2025

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Employee Rating

Alan has been super to work with. His patience in diagnosing my problem has been impressive. More

by STANLEYMACQUE05
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Recommend Dealer
Yes

Other Employees Tagged: Chris Moss, Tarek Hakki

May 29, 2025

Dealership Rating
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Great service and very welcoming. Clean and just all out great customer service. I’m glad i went More

by MMITCHELL140
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Recommend Dealer
Yes

May 26, 2025

Dealership Rating
Employee Rating

They usually do a good job. But right now the wiper blade on the driver side leaves a dirty spot on the window. Should I bring it in or call? More

by MARGARETSARSFIELD
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Recommend Dealer
Yes

May 25, 2025

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I don’t understand why the dealership charge extra from the initial diagnostic to diagnose the obvious problem in my vehicle like coolant leak and spark plug. More

by RN97md29
Service Communication
Recommend Dealer
No

May 22, 2025

Dealership Rating
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Mercedes Benz of Midlothian is awesome. I have had great experiences with them for the past 10 years. More

by MRST57
Recommend Dealer
Yes

May 22, 2025

Dealership Rating
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Excellent, as always! Alan was gracious and efficient getting me checked in, service desk personnel were as well. More

by Mb3
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Recommend Dealer
Yes

May 22, 2025

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Uppn collection of vehicle, as arranged, it had not been communicated internally with other departments who had no knowledge the car was ready. While the fault does seem to be addressed, a breakdown of both More

by Christopher Lennon
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Recommend Dealer
Yes

Other Employees Tagged: Cheyne Hoke

May 20, 2025

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Prices are too high, but employees are good and service is great. Very friendly staff. More

by MILLERMJ76
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Recommend Dealer
Yes

May 18, 2025

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Awesome service. Alan did a great job from drop-off to pick up. Whole team at Midlo is top tier per usual. More

by MsRdk
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Recommend Dealer
Yes

Other Employees Tagged: Scott Lambert, Nicole Cutler

May 15, 2025

Dealership Rating
Employee Rating

Only know the service department. Have had service for several years. Service is good but cost is too high More

by bobperrow
Service Price Transparency
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Recommend Dealer
Yes
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