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Abigail Lundberg
Abigail Lundberg at Russ Darrow Toyota of West Bend

Abigail Lundberg

Service Advisor

Russ Darrow Toyota of West Bend

2700 W Washington Street
West Bend, WI 53095

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4.8
101 Reviews
4.8

101 Reviews

Write a Review

101 Reviews of Abigail Lundberg

November 22, 2025

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Employee Rating

The service advisor (Abigail) did a great job of keeping me informed and explaining things during my appointment. Appreciated the communication. More

by Mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 22, 2025

Russ Darrow Toyota of West Bend responded

Thanks for sharing your thoughts about your experience with Russ Darrow Toyota of West Bend. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

November 20, 2025

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Employee Rating

Always pleasant. Doesn't they to over sell un needed items. If they did, I would not return More

by dgoschey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nicholas Pastorelli

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Nov 20, 2025

Russ Darrow Toyota of West Bend responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Toyota of West Bend to be a positive one. Please don't hesitate to reach out if you need anything else. Mitchell Darrow mitchell.darrow@russdarrow.com

November 07, 2025

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Employee Rating

Very responsive & courteous. Love the video of the vehicle during the actual service. My only disappointment was that the audio was not clear. More

by cstorck2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 07, 2025

Russ Darrow Toyota of West Bend responded

Thank you for choosing Russ Darrow Toyota of West Bend. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mitchell Darrow mitchell.darrow@russdarrow.com

October 24, 2025

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Abby, as always, was great. I love her dragons too! Thanks for good service again. More

by Jason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 24, 2025

Russ Darrow Toyota of West Bend responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Toyota of West Bend to be a positive one. Please don't hesitate to reach out if you need anything else. Mitchell Darrow mitchell.darrow@russdarrow.com

October 19, 2025

Dealership Rating
Employee Rating

Always get great service! Get great service every time I stop in. That's about it. More

by Patotten
Recommend Dealer
Yes

Other Employees Tagged: Abigail Lundberg

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Oct 19, 2025

Russ Darrow Toyota of West Bend responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mitchell Darrow mitchell.darrow@russdarrow.com

October 10, 2025

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Employee Rating

Rather expensive; nickel and dime you for every little thing; charge extra for use of credit card. More

by hronm123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 10, 2025

Russ Darrow Toyota of West Bend responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mitchell Darrow mitchell.darrow@russdarrow.com

October 06, 2025

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Employee Rating

Everyone is polite and respectful. Plus they all let you know the approximate cost of the work required. Very efficient and friendly. More

by jameskhenry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Seth A Tearney, Rob Martin, JEREMIAH PFLUGER, Keith Mcginnis, Nicholas Pastorelli

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Oct 06, 2025

Russ Darrow Toyota of West Bend responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Toyota of West Bend! Mitchell Darrow mitchell.darrow@russdarrow.com

October 04, 2025

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Employee Rating

I was early for my appointment, Everyone was so kind and helpful specially Nick and Abigail! More

by Claudia
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nicholas Pastorelli

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Oct 04, 2025

Russ Darrow Toyota of West Bend responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mitchell Darrow mitchell.darrow@russdarrow.com

September 30, 2025

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Employee Rating

Representative was very pleasant and helpful. She listened to my concerns and helped me with my car care decisions. More

by Mquesnell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 30, 2025

Russ Darrow Toyota of West Bend responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mitchell Darrow mitchell.darrow@russdarrow.com

September 30, 2025

Dealership Rating
Employee Rating

When I got my car back. The maintenance required light was still on, and the car hadn’t been washed. Taking it to any other Russ Darrell dealership, the car would’ve came ba More

by Mikeasch1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Nicholas Pastorelli

Report | Print
Oct 03, 2025

Russ Darrow Toyota of West Bend responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Mitchell Darrow mitchell.darrow@russdarrow.com

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