8 Ford Dealers near 95620near 95620

Everyone was very friendly and welcoming. - Lschilling26

Everyone was very friendly and welcoming. Super nice and easy to work with. Nick was helpful and accommodating. I felt respected and treated fairly.

Responded quickly and was able to come to my home which - EVREB23

Responded quickly and was able to come to my home which is a big plus. The technician was great and explained everything. My only issue is I was told I would receive a receipt by email and I have not received anything.

My first contact with Downtown Ford of Sacramento was by - dkenner1949

My first contact with Downtown Ford of Sacramento was by text. I was contacted almost immediately by Dru Smith and we made an appointment. When my wife and I arrived, we were greeted at the door by Nathan. Nathan introduced us to Richard Pineda in sales. Richard was knowledgeable, informative and professional and you could tell he enjoyed his job. I explained that I was looking for a Maverick Hybrid. (one of the things we learned was that the wait period for the Maverick is over a year) So, we began to build my new pick-up on the computer. While doing so, we were shocked to learn that another customer had declined their Maverick and so it was offered to us. We were thrilled and happy that we would not have that long waiting period. Richard began the paperwork to purchase the truck. This was truly the best experience that we have EVER had purchasing a vehicle ANYWHERE. NO HIGH-PRESSURE SALES. Everyone sincerely had our best interest at heart and treated us like family. Richard patiently answered all our questions and was extremely knowledgeable. He explained all the intricacies of our new vehicle. I would highly recommend Downtown Ford of Sacramento to anyone. It will be the best auto-purchasing experience that you can have. We feel like part of the Ford family. Thank you all, Lonnie, Dru, Nathan, Richard, Gabriela and Nick. You made our experience enjoyable and as my wife said, “You need to clone Richard”

We purchase a used plug-in hybrid car from Ford Lincoln - Mark Lee

We purchase a used plug-in hybrid car from Ford Lincoln Fairfiled and had an excellent and wonderful experience. Nathaniel earned a five-star because he was very responsive and prompt in communication with us from beginning to finish. He kept us informed each step of the way. He was professional, courteous and knowledgeable about the car. He went extra miles to accommodate our time schedule. The test drive and purchasing process was very smooth and took less than two hours. We absolutely recommend Nathaniel and Ford Lincoln Fairfield to everyone who is looking to buy a car.

I’m writing to share my recent experience with the - eulaliog2003f

I’m writing to share my recent experience with the service department at Downtown Ford, which left me concerned about their diagnostic practices and customer care. I brought in my Ford F-150 due to a check engine light and explained that the issue felt very similar to a problem I had several years ago, which had been resolved by replacing a fuel injector. After their inspection, they diagnosed a faulty fuel pressure sensor and quoted me a high price to replace it. Something didn’t feel right, so I decided to get a second opinion. The second mechanic quickly determined that the issue was indeed the fuel injector — exactly what I had originally mentioned. They fixed it promptly and at a much lower cost than what Downtown Ford was charging for the incorrect repair. I’m relieved I trusted my instincts and avoided unnecessary repairs and expenses. However, this situation could have easily cost me hundreds of dollars for a fix that wouldn’t have addressed the real problem. I believe customers should be able to trust that a certified dealership service center will conduct accurate diagnostics and take customer input seriously. I’m sharing this to help others who may be considering Downtown Ford for repairs. Always get a second opinion if something doesn’t seem right. I also hope this feedback encourages the dealership to improve diagnostic accuracy and communication with customers.

Robert is always courteous and gets the correct answers - zoopster

Robert is always courteous and gets the correct answers for you regarding anything service related. Best customer service I have experienced. Service techs pay attention to detail and perform outstanding service.

Pre delivery was excellent. - code280

Pre delivery was excellent. Was kept informed of the status of the recall. However, when the car was delivered more information on key features of the vehicle would have been best.