My Experience with Mercedes Benz of Tucson
I recently - Harald W
My Experience with Mercedes Benz of Tucson
I recently purchased a new vehicle from Mercedes Benz of Tucson. Unfortunately, my experience was far from satisfactory. The salesperson lacked adequate knowledge about the product, which became evident during the delivery process as he was unable to explain essential features of the car.
Several months later, my car was broken into at the Home Depot located at 7677 E Broadway Blvd, Tucson, AZ, around 3:30 PM. Although the perpetrator left empty-handed, the driver's side window was shattered, leaving glass scattered throughout the interior. While waiting for the police, I contacted Mercedes Benz of Tucson to inquire about dropping off my car and obtaining a loaner vehicle to handle insurance matters and arrange for a rental car. The service advisor consulted with the service manager, who ultimately denied my request.
When I brought the car to the dealership the following day and explained the situation to the service advisor, she informed me that they do not handle insurance claims and that customers must pay out-of-pocket. I reluctantly agreed to this arrangement, resulting in me paying more than the insurance estimate.
A few days later, the dealership replaced the driver's window but failed to clean the interior of the door. Consequently, glass fragments rattled whenever I closed the door or drove over rough terrain. Several weeks later, when they replaced additional parts damaged during the break-in (such as the steering wheel), they finally removed the remaining glass shards. However, in the process, they damaged the trim strip on the driver's door. Although the service advisor initially denied responsibility, she eventually acknowledged the damage and ordered replacement parts.
Simultaneously, an A service was performed on the vehicle. Upon picking up my car and driving it home, I noticed a strong smell of hot oil emanating from the engine compartment. Upon inspection, I discovered an oil spill over the engine.
Weeks later, the service advisor informed me via email that the new steering wheel had arrived and asked to schedule an appointment. I explained that I was out of town and would call upon my return. She responded by saying she would contact the insurance company due to my delayed response, which seemed inappropriate.
Upon returning to the shop for the steering wheel replacement and trim strip repair, I discovered that the cruise control switch on the new steering wheel was not functioning. After leaving a message for the service advisor and receiving no response, I sent an email. She replied to the next day, claiming that the technician had checked everything. Nonetheless, the car had to return to the shop once more.
I also discussed these issues with the service manager, but the conversation proved fruitless. I am convinced that my vehicle did not receive attention from a trained technician, nor was there any quality control involved in the repairs.
In summary, my experience with Mercedes Benz of Tucson was highly unsatisfactory, marked by inadequate product knowledge, poor service, and subpar repair quality.
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