After days looking for a used truck at many websites and - VaneS
After days looking for a used truck at many websites and dealers, I bought the truck I wanted at Coggin Ford, Atlantic Boulevard, Jacksonville, FL. I will start with the selection of trucks and the prices I saw at this dealer. Great selection, many options (years, models, features, etc.) and reasonable prices. When I walked inside the dealer, I was cordially greeted at the lobby and then helped by Arturo at sales. Arturo was really nice and helpful; he understood what I was looking for, the budget, the truck features I needed, and he answered all my questions (what he did not know he would check for me); he showed me the truck I liked and told me everything about it. Although it was raining that day, he had no problems and gladly took me for a test drive. After deciding on this truck, I could not take it with me that day, it needed a new windshield. Arturo kept me informed at all times about the status of the truck, that helped a lot. Chris, the manager, was also very friendly, respectful and professional, he showed that he cares for his clients and that means a lot; at billing and financing, Darlene was so sweet, and Pat, so nice and respectful too! At service, I must mention Jasson and Titus. So helpful and again, service showed great customer service practices. Titus thanks for remembering my name! The dealership staff made every aspect of this purchase easy. It has a great team and what they said or we had agreed to, was exactly what was done! no hassle, no excuses, it was a smooth process, and I appreciate it so much! not too common at dealers, and after watching social media videos showing negative experiences from people buying cars (did not see any on this Coggin Ford dealer) I decided that it was important to add a positive review for a dealership that I feel deserves it. Hopefully other than having an awesome dealership experience, it was wonderful quality purchase :-) Thank you, Coggin Ford crew for taking time to understand what I needed, assist as much as you all did and for your kindness. Best wishes to all!vsc
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