Subject: Formal Complaint Against Ancira Nissan for - luisgui.escamilla
Subject: Formal Complaint Against Ancira Nissan for Potential Tampering and Unethical Practices
To Whom It May Concern,
I am writing to file a formal complaint against Ancira Nissan in San Antonio, TX. On May 17, 2025, I returned to Ancira to sell my 2024 Nissan Pathfinder, which I had originally purchased from the same dealership in August 2024.
Lou the sales agent asked for my car keys to inspect the vehicle, after a 20-minute vehicle inspection, I was offered $26,000. When I questioned the valuation, the salesperson took my driver's license and car keys, implying paperwork would begin. After some delay, they returned with the same offer and my documents and car keys were returned to me only after I insisted multiple times I wanted my belongings back.
Later that same day, I visited CarMax, where I received an offer of $32,000. During their inspection, CarMax staff discovered that the OBD (On-Board Diagnostics) port had been intentionally disconnected, with its cables visibly cut. This raised serious concerns, as Ancira was the only entity to inspect the vehicle since purchase.
I returned to Ancira and reported the missing OBD port. The sales manager acknowledged it was gone but denied any responsibility. I made clear that no one else had accessed or driven the vehicle since its purchase. The salesperson then oddly shifted the conversation to offering me more money—asking what CarMax offered me, even though I hadn’t disclosed that to them.
I am alarmed by the possibility of tampering with my vehicle during their inspection and concerned by their coercive tactics and evasiveness. The removal of the OBD port is not only unethical but may violate state or federal laws.
I respectfully request an investigation into Ancira Nissan for:
1. Possible tampering with vehicle components.
2. Withholding personal documents to pressure a sale.
3. Using deceptive sales tactics to manipulate the transaction
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