Terrible Experience with Bayshore Chrysler Jeep Dodge Ram - terodg9396
Terrible Experience with Bayshore Chrysler Jeep Dodge Ram Service Department
I recently had a deeply disappointing experience with the service department at Bayshore Chrysler Jeep Dodge Ram.
I dropped off my truck on Thursday to have the active grill shutter inspected due to a possible wiring issue or failure. After waiting over 3 hours for a response from the service advisor, I decided to leave and wait for a follow-up call. Near the end of the business day, I finally received a call informing me that the grill shutters were unresponsive and needed replacement. I was also told that my water pump was leaking.
This turned out to be completely false. My water pump was not leaking, but I was still charged for a replacement. When I asked the service tech, Landon, to show me the leak he claimed was coming from behind the pulley, no one could provide any evidence.
On the day my truck was supposed to be ready, Mark Proctor called to say that the thermostat housing and heater hose were now leaking and needed to be replaced. It turns out these components were working fine until Landon damaged them while replacing the water pump.
To make matters worse, after paying over $2,400, I picked up my truck to find it not reassembled properly and fitted with clearly used replacement parts—especially the active grill shutter, which was dusty and visibly worn.
I spoke with Alberto Olvera, a service lead, who got defensive when I questioned the charges. He even admitted that the water pump wasn’t leaking and that it would be highly unlikely given its design. While he discounted the part, I was still charged over $1,200 in labor for something that didn’t need fixing.
When I brought this to the general manager, Jen McCumber, she was completely dismissive. She pretended to take down my information, only to later call someone else and refer to me as a liar. Her reasoning? Because the tech had worked there for years, nothing could be done. I was left feeling unheard, disrespected, and—based on the interaction—possibly racially profiled.
I’m incredibly disappointed and upset by this whole experience. I expected transparency and professionalism and instead walked away with unnecessary repairs, poor workmanship, and a $2,400 bill for problems that either didn’t exist or were caused by their own staff.
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