1,084 new jersey Used Car Dealers

I made the mistake of buying a late model, low mileage - autolenderssucks

I made the mistake of buying a late model, low mileage top of the line BMW SUV from the Newtown Square location. They gave me the key for a test drive and the vehicle had no fuel. Dash said two miles to empty. So I headed to the nearest gas station and put $20 of premium gasoline in the vehicle at my expense, and then noticed the vehicle handled horribly because all of the tires were 10 to 15 psi low on air. Took it back and told them I didn't want it. They offered to fill the tires with air and offered another test drive. It took 1/2 hour to fill the tires to the proper inflation level because all they had was a cheap Chinese battery powered pump that ran out of power on the fourth tire and they didn't have an extra battery. They told me they would include 2 working key fobs if I bought it, that everything would be checked over from top to bottom, and promised the vehicle would be in perfect condition if I bought it. Reluctantly I decided to buy it. The paper work was wrong and was over $1000 higher than what we agreed on. They told me they made a mistake and charged too much tax and after more wasted time, they rewrote the paperwork correctly. I picked it up, and only one key fob worked. They said they would send me a battery for it. They never did. The fob still didn't work with a new battery that I bought I, and I ended up going to the BMW dealer to get the FOB reprogrammed for $450. The FOB they gave me wasn't even for that vehicle! Autolenders would do nothing for me. However, it gets MUCH worse. I parked the vehicle in my new garage overnight and the next morning noticed oil and coolant all over the floor. Closer inspection revealed it was engine oil in the middle, coolant on the left side and gear oil on the right side all over the floor. Also the armrest heaters didn't work and the rear hatch release didn't work. Nor did the second key fob. So the next business day (less than 48 hours after I left Autolenders) I called John in the service department at the Newtown Square location and he told me nothing was covered under the warranty because I "must have modified the vehicle". Finally realizing how dishonest and unethical these people at Autolenders are, I took it to the BMW dealership who fixed it all up and recorded the issues they found by video and also recorded all of the repairs in explicit detail with video. The bill was over $3200 which I negotiated down to a little over $2400. I called Autolenders back many times and was ghosted. No calls were returned and emails were ignored. Once they cashed my check, I obviously meant nothing to them. Using resources on the internet, I found John Chunko was the Service Director over all locations, and it took more than 15 calls, emails and the threat of legal action to finally get a return message. No one at the Newtown Square office would give me John's name or contact information. I had to research this all myself on the internet from other complaints. After numerous calls and email messages over the next several months, John finally admitted the vehicle was defective but would only offer a little over $1200 in reimbursement. And it wasn't until after dozens and dozens more emails and phone calls till I actually received the check. Since then, I found additional issues with the vehicle that will need to be repaired but it's just not worth the hours and hours of time and effort it takes to try to get Auto Lenders to honor the warranty to do the right thing. Any promises of any warranty they may give you simply isn't worth the paper it's written on when dealing with such an unethical, dishonest organization. These people are in the business to tell you anything you want to hear during the sale, and the minute the rear wheels leave their lot, you're completely on your own.

Very friendly, clean, large corvette inventory, very well - shadow310

Very friendly, clean, large corvette inventory, very well organized. Matt Hess and Bill Germanna were very knowledgeable and friendly and caring to my needs.

My salesman Peter Young and Luke in Finance have been - singh

My salesman Peter Young and Luke in Finance have been great in the whole process.

I am very impressed with the service department and their - ROBERTGDUMVILLE

I am very impressed with the service department and their Technical service representatives . Jami is wonderful to deal with.

They were so professional and fast. - haluksahin01

They were so professional and fast. They finished the job within promised time. I was there less than 90 minutes

Fantastic experience all around! - m.martirano

Fantastic experience all around! They made the entire leasing process super easy and I wasn’t there for endless hours! They put the customer first!!

Excellent service experience and Casper is very mild - Chinmay

Excellent service experience and Casper is very mild mannered, patient and thorough in his explanations about a service issue as well as very much customer focused and attentive to the needs of his customers.

Deal went very smooth. - ronnhigg

Deal went very smooth. Andel was my sales rep passionate young fella who u could tell likes his job. He also went out his way to make sure my little 1 was comfortable during the process. Would travel the 2 1/2hrs to buy from him every time. Thank you

Best place to get your car fixed. - @

Best place to get your car fixed. I bring it in to drop it off. Next I get a call it done. The price was just what we talked about. Great prices. I would recommend them to anyone. I would give them a 10 out of 10.

I recently purchased a vehicle from NJ Auto Sales in - 120

I recently purchased a vehicle from NJ Auto Sales in South Amboy, NJ, and Mina played a pivotal role in making the experience seamless. From our initial interaction, Mina demonstrated professionalism and a genuine commitment to understanding my needs. He patiently guided me through their diverse inventory, ensuring I found a vehicle that aligned with my preferences and budget. His transparent approach to pricing and financing options made the decision-making process straightforward. The dealership's friendly atmosphere and Mina's attentive service have left a lasting impression. I highly recommend NJ Auto Sales and Mina to anyone in search of a quality vehicle and exceptional customer care.

Few weeks ago I gave Hessert Chevrolet of Cherry Hill - G

Few weeks ago I gave Hessert Chevrolet of Cherry Hill good review, because people there were very nice and helpful. But looks like it was just temporary. I am a PA resident, so when I asked Tina ( sales manager) which location is better to visit for me? She told me, I could go to a Cherry Hill, NJ , because it is the same company. Then I asked the salee person Rowland whether I can get my state inspection there? He told me they could give me the discount and I could get it easyer in Philadelphia, instead I could go to Philly location and get it free, like I did it before. Rowland called me 3 times and start giving me some excuses, like he can't make it work from New Jersey, and Tina didn't even answer my message, but in the beginning she was texting and calling me almost every day to get me in the showroom. I would never go Hessert Chevrolet of Cherry Hill again, because they can't keep their promises to thrle customers and only want to get you into the show room, so you buy the car, and then refuse to assist you. It's not about money, it's about service and promises. 0 Stars....

Everyone at this dealer is friendly and willing to help. - Dash

Everyone at this dealer is friendly and willing to help. I was very pleased that the manager and salesman were upfront and honest. I got a very good trade in as well. Pleasant dealership to do business.

I came for maintenance, which includes oil and - birgsib

I came for maintenance, which includes oil and transmission fluid change. Everything was done really fast. I also ask them to show me how my looks from the bottom. They did and we discussed what else showed be done in the near future. Nice, friendly staff. Large, clean and bright lobby for clients. Coffee machine. Free WiFi.

Jack was very good also they did a wonderful job keep up - rossdorothy52

Jack was very good also they did a wonderful job keep up the good work

Nobody tried to push anything. - Nataly Garrison

Nobody tried to push anything. I found a Lexus NX in excellent shape. The paperwork was fast, straight to the point. Drove off feeling like I made the right call.

Toyota world of Clinton was a great choice for my next - Mike

Toyota world of Clinton was a great choice for my next new vehicle! The staff was very kind, helpful and accommodating. Connor McKay did a fantastic job finding me a vehicle and securing the deal! Highly recommended dealership and an amazing staff!

Exceptional service from start to finish. - meredithstark

Exceptional service from start to finish. BMW of Bloomfield delivers one of the best service experiences I’ve ever had at any dealership. From the moment you arrive, you're greeted by a team member who walks you inside and connects you with a representative—immediately setting a high standard for customer care. The entire facility is spotless, and the level of professionalism carries through every step. I especially appreciated receiving a personalized video update showing my own vehicle and detailing the work being done—an excellent touch that really builds confidence and transparency. The service advisor was outstanding: thorough, clear, and respectful. He took the time to answer all my questions, clearly outlined my options, and never pressured me into services I didn’t need. He even went out of his way to return a call on his day off—something you rarely see these days. I was given a ride home after dropping off my car, and they arranged a pickup the next day. My car was ready on time, freshly washed, and the experience from start to finish felt smooth and thoughtful. Even the waiting room is impressive, with a large window where you can view the entire service floor. And the follow-up? A real human being called the next day just to make sure everything had gone well. That kind of attention to detail says everything. I can’t recommend BMW of Bloomfield highly enough. They’ve truly raised the bar.

Excellent service consistent quality convenience polite - comperman1

Excellent service consistent quality convenience polite and friendly pick up an at home service excellence

Straight forward no games and worked for my business. - castrovinci1

Straight forward no games and worked for my business. They have a lot of nice cars

Mr. Zahir Watts Mr. Rich Mr. Chase PHENOMENAL. They - Shaykeary

Mr. Zahir Watts Mr. Rich Mr. Chase PHENOMENAL. They listened to my needs and concerns. I couldn’t have a more better team to work with me. From entering the dealership to the end of the deal. Mr. Zahir I thank you for walking back and forth with me in that car lot, until I got the right vehicle. You didn’t give up not pressure me into purchasing a car. Hyundai has a variety of cars which is great. I THANK GOD for these employees that are representing Maxon Hyundai. I love my car and can drive worry free. This is my second purchase with this dealership. I Highly recommend.

VERY UNPROFESSIONAL, they are very rude they lie about - jendav0511

VERY UNPROFESSIONAL, they are very rude they lie about the cars problems!!! please don’t buy from them.

Gary was very helpful and got me into a vehicle that the - kendra1977r

Gary was very helpful and got me into a vehicle that the other dealership next door couldn't help me. Gary's manager Mark also made this happen. 10 star review from me for both of you guys.

Bad Follow up. - Msright

Bad Follow up. Bait and switch advertising. Misleading sales tactics. You won't walk away with a car

Thanks Ryan and Diego! - Oliver U

Thanks Ryan and Diego!! Sales team here are very helpful i was there to check the 2015 Jeep and Ryan helped me about i need to the Jeep they really helped you especially with a bad Credit they are really gonna work for your situation and make sure u gonna get approved, very transparent people and Honest towards the Customer also Diego he the one explain on how my Downpayment and Monthly payment looks like, but sad to say im short on budget on the monthly but on the other hand they are very good in dealing with customer like me they are all Professional Sales person i would recommend to try this dealership. they will help u get Approved the best experience in customer service. Thanks Ryan and Diego Garcia. God Bless u all OSPU

I have only the best things to say about Royal Buick - JasonH

I have only the best things to say about Royal Buick GMC, INC. This is my second truck in three years and they are the absolute best. For both of my vehicles, I worked with Ian Bates (#Thatfamilycarguy ianb@driveroyaladvantage.com) and I can only say that his knowledge, willingness to work with me and professionalism are of the highest level I've dealt with in thirty years of car buying. The rest of the staff, make the paperwork easy and straightforward and their service staff and systems are also top notch with the best donuts of any service department ! Thanks for making everything seamless and effortless !

Good salesman henrique Rodriguez this car for my - RUCKISR

Good salesman henrique Rodriguez this car for my granddaughter a 2021 Mustang with 60,000 MI he got the best price and the lowest interest everything worked out good we must have been there at least two and a half hours in the pouring rain they helped us every way that he can and we drove the car away that night in the rain thank you Auto Club

The best experience being it was my first time buying a - Jamal

The best experience being it was my first time buying a car. I appreciate everyone, from the manager Travis to the sales experience to the finance department. They were patient with me and understanding about what I wanted. Everything went smoothly and I was in and out of the dealership in a reasonable time. I recommend Riverside Nissan to anyone looking to buy a car and experience amazing costumer service.

My wife and I are very pleased with the service we - Barbarad443

My wife and I are very pleased with the service we receive from Perrine Buick.

Worst customer service / dealer experience I have ever - L Narozniak

Worst customer service / dealer experience I have ever had in owning 8 Volvos - avoid them at all costs - THEY WILL LIE TO YOU AND PRICE GOUGE. I made an appointment for programming a new key fob for my daughter's 2008 S40. My daughter and I checked in, were told the cost would be $600+, and were told it would take an hour to program the new key. After waiting 1 hour 45 minutes, my daughter asked why it was taking so long. The service employee stated "we are having a small issue with programming the new key". He sent the service manager over who reiterated that excuse. His explanations did not make sense and he kept saying the programming was taking longer than expected. When I kept asking what the problem was and how much longer it would take I was told "I have something to tell you and I don't think you are going to be very happy". He told me the new key fob they ordered HAD NOT BEEN DELIVERED AND THEY HAD NO NEW KEY FOB ON SITE. They knew this when they checked us in, told us it would cost $600+, would take an hour to program the new key, and "please have a seat in the waiting area". LIES, LIES, LIES. If my daughter had not asked about the delay, they were NOT GOING TO TELL US - THEY LEFT US SITTING WAITING FOR 2 HOURS FOR A KEY THEY DIDN'T HAVE. The service staff we spoke to all knew the key wasn't there, but chose not to tell us. We immediately left. If they will lie about not having a part on site when they check you in, what else will they lie about when performing maintenance on a vehicle? THEY ARE UNTRUSTWORTHY!!! We then took our car to Kundert Volvo in Hasbrouck Heights, NJ who had the key in stock, took an hour to program it as promised, and cost $100 less than Edison Volvo.

Thank u so much to Samantha. - Benjamin Baldwin

Thank u so much to Samantha. She was absolutely amazing!!!! Very kind and accommodating, if you are looking to get a new car I highly recommend this dealership, and she definitely makes the process as quick and painless as possible.