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Celebrity Ford of Tom's River
Toms River, NJ
810 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 810 reviews
August 22, 2026
The service department at Celebrity Ford is excellent. Everyone is so friendly and accommodating. I have always dealt with Giovanni Procopio. I am a senior citizen. He is so respectful and understandin Everyone is so friendly and accommodating. I have always dealt with Giovanni Procopio. I am a senior citizen. He is so respectful and understanding. He explains everything being done to the vehicle. I respect his advise. He is an asset to Celebrity Ford. If I had to rate this department on a scale of 1 to 10...it would be 100. More
by casey1010
Employees Worked With
Giovanni Procopio
August 11, 2026
HORRIBLE! !! They double booked my appointment time and pushed my time back to 3:30. I scheduled for 2:30- 3:00. I arrived at 2:50pm and Ziggy was busy with ano !! They double booked my appointment time and pushed my time back to 3:30. I scheduled for 2:30- 3:00. I arrived at 2:50pm and Ziggy was busy with another customer. Turns out he sold the vehicle that I was interested in to that person. It happened right in front of our faces. Then he laughed at us and said you mean the one that just drove off the lot. I have never been treated so poorly by a salesman. I drove there from Cherry Hill. What a waste of a day. It was totally unnecessary and unprofessional and I can't believe Celebrity Ford treats their customers like that. More
by Rcrosby463
Employees Worked With
Ziggy
August 11, 2026
Had a condition on my vehicle which only happened rarely. They researched and tested and drove the car but could not duplicate the condition. I appreciate their efforts in trying to help me. After not able t They researched and tested and drove the car but could not duplicate the condition. I appreciate their efforts in trying to help me. After not able to find anything, there was no charge. More
by jhowland98
Employees Worked With
Jamie Burnett.Service Advisor
July 30, 2026
I have been a happily satisfied customer at this dealership location for more than forty years. The service department is excellent-always pleasant and ready to help get my vehicle back on the road. dealership location for more than forty years. The service department is excellent-always pleasant and ready to help get my vehicle back on the road. Whether it's a routine maintenance, or a bigger issue, I trust them to do it right and on time. More
by pattyhosp
Employees Worked With
Joe Pati, Jamie Burnett, Gio P.
July 20, 2026
AFTER TOWING MY CAMPER TO YOUR SHOP THAT COST 1,800. 00 DOLLARS YOUR MECHANICS WHERE NOT SMART ENOUGHT TO FIX IT.EVEN AFTER I WAS TOLD THAT THERE WAS A PROBLEM PCM. SO IT COST ME 500.00 DOLLARS TO TOW IT 00 DOLLARS YOUR MECHANICS WHERE NOT SMART ENOUGHT TO FIX IT.EVEN AFTER I WAS TOLD THAT THERE WAS A PROBLEM PCM. SO IT COST ME 500.00 DOLLARS TO TOW IT TO ANOTHER FORD DEALER ONLY TO CHANGE OUT THE PCM . ALSO YOU HAD IT FOR 9 DAYS.YOU CHARGE ME ABOUT 500.00DOLLARS FOR DOING NOTHING .YOUR MECHANIC DID NOT EVEN FIND THAT THE MAIN FUSE WAS BLOWN SO I AM ASKING ROR A FLLL REFUND IF NOT I WILL SEE YOU IN COURT More
by sal
Employees Worked With
JOE
July 18, 2026
Dropped my car off couldn’t even find where it was. Was shocked at the way to dealership looked honestly. When I asked for a loaner he said no. They couldn’t even do my recall when I made the appointme Was shocked at the way to dealership looked honestly. When I asked for a loaner he said no. They couldn’t even do my recall when I made the appointment a week in advance. He called to ask if he could keep my car for a week because he was busy and still no loaner was offered. Honestly horrible dealership and service makes me just wanna get rid of my bronco completely More
by Morgaan.tucker1
Employees Worked With
No one I worked with is listed..
June 26, 2026
Excellent service. Attentive service representative, (Nick Amici). Decent waiting area. Acceptable turnaround time. Time from recall notice to estimated time before Attentive service representative, (Nick Amici). Decent waiting area. Acceptable turnaround time. Time from recall notice to estimated time before repair inexcusable. This is not a dealer issue, it’s a Ford Motor Company failure. Bring the supply chain back to America !! More
by alwittik38
Employees Worked With
Nick Amici
