Turnersville Kia

Buying a car is often one of the most stressful and complicated purchases a consumer will make in their lifetime -- perhaps second only to buying a house. Add to this that almost no one enjoys the deal complicated purchases a consumer will make in their lifetime -- perhaps second only to buying a house. Add to this that almost no one enjoys the dealership model which goes a long way towards explaining why so many people are opting for other solutions like Carvana, CarMax, AutoLenders, etc. When making such a large purchase it is critical for the buyer to make sure they're making the right choice. A GOOD dealership will take that into account and at least try to appear to understand this. My experience with Turnersville Kia was anything BUT that. We'd spent real time with a great sales person, came back (rare), wanted to move forward, but in a key moment their sales manager (Anthony) acted so unethically during the process that I had to step back. This person tossed away all the time and effort spent with one sales person that we liked and thrust a different, more green sales person on us for no good reason. That screwed over not only us, but our first sales person and put the second one in a horrible position. This second rep assured me that the sales manager would call me back to address this. Days went by. Then a week. Then two weeks. No call. Nothing. The only contact I received was a few calls from the second sales person seemingly surprised I'd heard nothing and promising to fix it. Anthony cared SO little about our concerns that he couldn't even be bothered to pick up the phone. How this manager doesn't seem to grasp the lousy feeling this leaves customers with is shocking. Not only did it taint the buying process, but it forever ruined any desire to consider their service department. We would never show up there simply to avoid the embarrassment of potentially crossing paths with the first sales person. Plus, if this is how they handle customers BEFORE the sale, I can only imagine the lack of actual empathy after the sale and would not trust them to be professional in servicing my vehicle. In the end Turnersville Kia, in a woefully myopic, one-sided attempt to close a deal, lost out on our sale and any hope of future business. We took our business to another nearby Kia dealer and purchased there. That experience was a dramatically more positive one throughout. It was personalized. It didn't feel like the scripted process at Turnersville. That dealership understood the customer mindset and met our needs instead of simply being blinded by the desire for a fast sale at all costs. If you're the type to show up, test drive a car and then buy it on the spot, I'm fairly sure you'll have a better experience, but if you take your time, I don't believe this is the right dealership for you. More

Joe mckillop made buying a car easy and stress free. He was knowledgable, listened to what I wanted so I wouldn’t settle and found me the perfect car! He isn’t your typical car salesperson!! No pressur He was knowledgable, listened to what I wanted so I wouldn’t settle and found me the perfect car! He isn’t your typical car salesperson!! No pressure. No hovering. Sense of humor. Thank you Joe and turnersville Kia! I love the sportage! More

Avoid this Turnersville Kia at all costs. I went through their internet team, spoke with Lori, and scheduled an appointment to see a vehicle. When I arrived, I worked with Joe, test drove I went through their internet team, spoke with Lori, and scheduled an appointment to see a vehicle. When I arrived, I worked with Joe, test drove the car, and was ready to buy—pending a couple issues they hadn’t even caught themselves (a broken navigation system and faded trim). I asked them to fix it before purchase, and to their credit, they stayed in touch through their text system all week while they worked on it. By Wednesday, they told me the car was finished—sent photos and videos—and we locked in a 10am appointment for Thursday to finalize the deal. I even got a confirmation text at 8:30am the morning of saying they couldn’t wait to see me and my wife. We show up at 10am… and after waiting, Joe comes out and tells us the car was SOLD the night before by another salesperson. Let that sink in. After a full week of back-and-forth, after confirming the appointment less than two hours before, after they KNEW we were coming in to buy—it was sold out from under us with zero communication. That’s not just a mistake, that’s a complete breakdown of basic professionalism and respect for customers. Management didn’t step in, didn’t apologize in any meaningful way, didn’t offer an alternative—nothing. Just shrugged and let us walk out. If this is how they handle a ready-to-buy customer, imagine what happens after you’ve signed papers. Take your money somewhere else. More

Gio Rivera was knowledgeable, thorough and made the process of purchasing a new car pretty painless. process of purchasing a new car pretty painless. More

Be careful of their false advertising when it comes to gifts and promotions they claim to have. They don’t give you straights answers, treat you like you were born yesterday or just ignore you. Very decei gifts and promotions they claim to have. They don’t give you straights answers, treat you like you were born yesterday or just ignore you. Very deceiving. They also claim to offer over kbb for trade ins but complete low ball you. More

Looking for a vehicle go see Marylyn she’s amazing … spends the time with you to make sure you get in budget and the model desired ! Hands down one of the best sales people I have ever dealt with in any spends the time with you to make sure you get in budget and the model desired ! Hands down one of the best sales people I have ever dealt with in any dealership !!! Not pushy in anyway !! More

I already owned a Kia Sportage and was thinking about upgrading, so I just went to look around. A sales person by the name of Marilyn helped me with all the questions I had, I felt that very comfortable, upgrading, so I just went to look around. A sales person by the name of Marilyn helped me with all the questions I had, I felt that very comfortable, no pressure about anything and she knew her job. She showed me a couple of Sorento's in which I was thinking about and explained everything in detail to me. Needless to say at the end of my visit I left in a new Sorento, my dream car, all thanks to Marilyn. I would recommend her to anyone that I know looking for a new car, no pressure, she's very knowledgeable, patient and polite. AWESOME sales person! I'm one very happy customer! More

Dave was amazing, he got me right in and diagnosed my car quickly. No you always going God bless these people. quickly. No you always going God bless these people. More

The absolute worst dealership to deal with. They come on so friendly and helpful, but that's the start of the manipulation. They will double team you, pressure you and lie to you. They only ask They come on so friendly and helpful, but that's the start of the manipulation. They will double team you, pressure you and lie to you. They only ask how much you want to pay monthly and NEVER show what you are actually paying for the vehicle. They rush you through the process and never give you any time to read the sales contract and hide it in the stack of papers they rush you through signing. In the end. I ended up paying almost $1000 over sticker price with an outrageous finance rate and term. What a deal Brian made...for himself and the dealership. WATCH OUT! More

Everyone at this dealer is friendly and willing to help. I was very pleased that the manager and salesman were upfront and honest. I got a very good trade in as well. Pleasant dealership to do business. I was very pleased that the manager and salesman were upfront and honest. I got a very good trade in as well. Pleasant dealership to do business. More