I've been looking for a particular car for over a year - Teach 4th
I've been looking for a particular car for over a year and had been into many dealerships in and near Illinois. Once William, one of the sales managers, stepped up to help me, he found the car I wanted in just 5 minutes! Despite my frustration, anger, and annoyance, William was polite, sensitive, and stayed professional. I returned to get my deposit back and walk away. Instead, within a week I owned my "unicorn" (unicorns are mythical). I even am enjoying a couple of trinkets along with my new Corolla Cross - especially the little multi-tool I now use every day!
Even though someone else at this dealership wouldn't consider my 20-year-old car as a trade-in, William let me trade it in. That was a huge factor in helping me to decide to stick with this dealership and got rid of my headache of trying to sell it on my own. There were a lot of bumps along the way with this purchase, but William made it right.
I was very specific on what I did and didn't want on a car and had a huge learning curve because cars have changed a lot in the past 20 years.
Chicago Northside Toyota felt comfortable, quiet, well-staffed and immaculate each time I was in there. There was always someone to greet customers at all doors. The waiting area is very comfortable and spread out enough to not feel like a courtroom.
As a side note about a different dealership- I didn't last 5 minutes in Leader Toyota either time I went there and felt like I was in The Twilight Zone. I gave them 2 chances. I happily bought my previous car from Grossinger - but the new management is obviously going for a different clientele, and I was uncomfortable.
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