20 Washington Volkswagen Dealers

Good service, informed throughout the service before - Pjschwindt

Good service, informed throughout the service before doing extra work. Liked the video portion. Very satisfied!

Recently bought a vehicle from Volkswagen of Olympia. - Joe F

Recently bought a vehicle from Volkswagen of Olympia. Jeff in the finance department is amazing and he took care of our needs and everything we wanted in a vehicle. He even went above and beyond and had our rims powder coated for us at no charge because we wanted black rims. I definitely will be returning to Volkswagen of Olympia for my next vehicle purchase.

Friendly staff, low key atmosphere, and a nice selection. - richhubbard

Friendly staff, low key atmosphere, and a nice selection. I would recommend Dick Hannah VW to family and friends.

My car had more damage after they serviced it than there - bigpharma24

My car had more damage after they serviced it than there was when I first brought it in. I towed my car in with a blown motor which is a recall issue for my specific model. They neglected to tell me when I dropped it off that it would take over a month to fix. I guess (based on their policy) they consider 5 weeks to be “a timely manner.” The staff had reached out to me once after running a diagnostic and ordering parts. From then until pickup (5 weeks later), I hadn’t received a single communication from anyone at this facility. Other reviews talk about a “service advisor” who communicated with them. Apparently my service advisor’s name was Taylor, but they never reached out. The only reason I even have the name of this service advisor is because I escalated this issue up to Director of Operations. No one called, texted, or emailed anything to me throughout the 5 weeks they had my car for. To have my car out of my possession for weeks while no one gives me any updates was a terrible customer experience. I had called the location myself on numerous occasions looking for updates. The majority of my calls were either hung up while waiting on hold, answered and then immediately hung up on, or transferred to the wrong department entirely. I wasted countless lunch breaks trying to get an update only to end up with nothing from their non-communicative staff. Upon receiving my car, I got a multi-point inspection. The inspection came back saying my radiator was displace “due to impact.” I found this to be surprising because my car had never had any impacts or accidents previously. Luckily, I took my car to another auto shop in Ellensburg prior to towing it to Steve Hahn’s where they were able to verify that my radiator was not out of place when they had it. Seeing that the car was towed to Steve Hahn’s (w/o a radiator issue), I know for a fact that the service department is responsible for this damage. Despite this, they tried to charge me over $600 to get it fixed. On top of that, Trent in the service department suspiciously instructed me to “not mention the radiator to corporate” if I chose to file a complaint. The reason he stated was that my service might not be covered under warranty if Kia thinks my radiator caused my motor to blow up. Since the car was diagnosed and the warranty was verified over a month prior, I found this to be an unethical attempt at covering up their workmanship errors. When I escalated this issue, Jared Lingle said he was willing to see the evidence I had. Within minutes of getting off the phone, he proceeded to block my email so I couldn’t send him this info. I tried calling Kia corporate about it and they said that “only the independent locations handle workmanship issues.” In addition to the radiator they damaged, I also had a dead battery, a leaking wiper fluid bottle, an oil leak, brakes hanging on by a thread, and a clogged CAT. None of this was caught in their multi-point inspection, and I’m positive these issues were not present when I towed the car to them. Within 4 hours, my car was back in the service department but this time at George Gee’s Kia in Liberty Lake, WA. They were skilled enough to catch these problems in their multi-point inspection. George Gee’s Kia did the exact same inspection within 24 hrs of picking up my car from Steve Hahn’s Kia, but Steve Hahn’s didn’t catch any of these issues which speaks to the lack of skill in their service department. To the Steve Hahn’s Kia staff, I wouldn’t come back to your location for service if it was my only option in the whole PNW. I’d rather tow my car across state lines to go elsewhere after the horrible service I received. Your customer service and communication are non-existent. Your service department is shady, inept, and has no regard for handling vehicles safely. Based on Kia’s policy, you can damage my car while it’s getting serviced. For these reason, Kia as a whole has lost me as a customer and Steve Hahn’s is at fault.

My car work was thorough, done on time, professional - jdy

My car work was thorough, done on time, professional service. I will go back again.

Service techs were helpful, courteous and knowledgeable. - Customer

Service techs were helpful, courteous and knowledgeable. They went the extra mile to provide top flight service. My reduced rating is based on making an appointment several weeks prior to service, dropping off the car as scheduled and subsequently learning the part had not yet been delivered. Poor logistical planning on someone’s part?

Low pressure dealership, salesman Lance and Don in - a2dfury

Low pressure dealership, salesman Lance and Don in finance were a pleasure to work with

This is a dealership that will shake your hand at the end - Stefany.mp

This is a dealership that will shake your hand at the end of a deal and say thank you, we were slow today and our boss will be happy when we didn’t get a deal, and felt pressured but as long as their happy I guess. I was asked to bring in a spare key ($500 is savings for them) but when I brought in the key and told them the safety cover for me vehicle is missing they said your SOL.. I drove out of my way for them but seems like again I don’t matter. I won’t be coming back

Bought a car brand new from this dealership. - cookiemonster48

Bought a car brand new from this dealership. Since I bought it, it has been in the shop for about 5 or 6 months total. Service department has terrible communication skills and is dismissive. Every time I would attempt to get an update on my vehicle I would be put on hold for upwards of 25 minutes or be told I would receive a call back, which never happened. Please go somewhere else if you would like to interact with an establishment or employees who care about your time or money.

Just wanted to say thank you to Campbell VW for taking - Russ

Just wanted to say thank you to Campbell VW for taking such incredible care of me and my Tiguan when I came in for service yesterday. I drove over 2 hours from Yakima to get my car serviced because the dealerships around me were booked up through August. I am glad that I did. The service member (I think his name was Camden maybe) was polite and very thorough in his communication and knowledge of what I needed for my Tiguan service. He gave me a window of time for completion and offered directions to coffee and restaurants nearby where I could chill and do some work while waiting - along with your waiting areas as well. I appreciated his focus on me as the customer "in front of him" while the phones were ringing and other customers were in line behind me. The stellar customer service I experienced here will justify the drive over from Yakima every single time I need service done on my Tiguan. You have made a new customer out of me - a long time VW owner. And thanks for the El Cubano recommendation. one of the best Cuban sandwiches I've had since living in FL.

I appreciated Mike Bowen in helping me with the process... - Eddie M Taitague

I appreciated Mike Bowen in helping me with the process on making my decision in purchasing a 2021 VW Jetta. His experience and patience made it easy for my decision in purchasing a new car. He was helpful from the beginning to the end, he answered my questions or he would take the time to find out. He is a big asset to your company. Thank you Mike.

Douglas Sigman was easy to work with while buying my - bburwell305

Douglas Sigman was easy to work with while buying my truck. He was personable and knowledgeable and I would certainly buy another car from this experienced salesman. The supporting staff was friendly and the entire process went smoothly.

Top notch service from Jon Pollock. - Vacationsandyellow

Top notch service from Jon Pollock. He made the buying process so easy and personal. He understood what I was looking for and had a great attention to detail. We’ll keep going back and refer friends and family.

No pressure - straight forward sales manager ! Vasco is best - ufaquarian

I went in to get the 2019 Atlas , Ray and Vasco were the sales people handling my query. Vasco was upfront in sharing all the pricing / incentives / payments etc and arranged for the test drive. No time wasted and I got all the information needed to make my purchase decision. Super efficient , in the end I ended up going for highlander and didnt get into negotiation as the atlas was over budget. Due to great experience at Michaels' VW I went to Michael's toyota , unfortunately that experience was terrible.

We’ve had the worst experience with Carter VW Service! - silascook321

We’ve had the worst experience with Carter VW Service! They made us feel terrible and our car still needs a repair for a recall from the dealership. When an appointment is made a month prior, you think they would have the wallet size part for the ignition waiting. Not these guys. In fact, they’ll make you and your wife take work off, drive 30 miles with toles in separate cars to make the 10AM appointment to find out that that the part is not there. It blows our minds how 5 dudes sitting alone behind a counter can’t simply call to let us know. Instead, we were met with excuses and a “oh we are so sorry”. Totally unprofessional D-. No, a solid F. We say beware to all, especially to our friends and family. Stay away from Carter!

I was in the market for a very specific type of GTI and... - jpviper

I was in the market for a very specific type of GTI and found what I was looking for at Roger Jobs Volkswagen. I contacted Nick Leader through email and told him I was interested in one of his cars. He answered all of my questions, gave me a really great price, and setup a time for me to come look at the car. I've been to many dealers in my lifetime and this was by far the best buying experience I've ever had. None of that stereotypical high pressure sales talk. I was also impressed at his knowledge about cars in general. He definitely has a passion for this stuff. He gave me a surprisingly great price on my trade in and was very honest about everything up front. The whole experience was fantastic. I rarely go out of my way to write reviews, but I'll make an exception this time. If you are looking for a VW or Audi, go through Nick Leader. You won't be disappointed.