Volkswagen of Olympia
Olympia, WA
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Joey Munsell very professional and superb customer service. He explained what needs to be done to our family car and very knowledgeable on what’s needed to our car. service. He explained what needs to be done to our family car and very knowledgeable on what’s needed to our car. More
I had a great experience buying my car here. The entire process was quick, smooth, and stress-free. The team was knowledgeable, answered all of my questions, and never made me feel pressured or The entire process was quick, smooth, and stress-free. The team was knowledgeable, answered all of my questions, and never made me feel pressured or taken advantage of. I came in knowing exactly what I wanted, and they listened to my needs and helped me find the perfect vehicle without trying to steer me toward something else. I really appreciated their professionalism and honesty. I would definitely recommend this dealership to anyone looking for a straightforward and enjoyable car-buying experience. More
An exceptional car buying experience. I would highly recommend this dealership for your next future new car purchasing. Whether it's new or used they will go out of their way to ensure yo I would highly recommend this dealership for your next future new car purchasing. Whether it's new or used they will go out of their way to ensure you are well taken care of. In fact, ask for Casey. He will ensure you when you leave the dealership with either a new car or used that you will be a very happy with the experience and have knowledge about all the options of your car. From there Jeff will guide you through the finance part of it and very knowledgeable. You will see curtesy and professionalism from this dealer where other dealers will force feed their rhetoric and force you to bend over and take it as is. Those other dealers will probably wouldn't give you the curtesy for a reach around. More
Friendly Greeting upon arrival, & very responsive to my requests. Prompt & efficient with test drive procedure. Salespersons worked collaboratively. My primary salesman Casey was knowledgeable & engaging, requests. Prompt & efficient with test drive procedure. Salespersons worked collaboratively. My primary salesman Casey was knowledgeable & engaging, honest. I continue to be loyal to VW if Olympia because of good customer service. More
The buyer process was smooth. Upon receiving can, CEL came on, was advised that fuel cap may not have tightened by person filling from dealership, that worked out. After finding a Upon receiving can, CEL came on, was advised that fuel cap may not have tightened by person filling from dealership, that worked out. After finding a second lender with a better deal, the e-sign process was shaky in that passwords and approvals weren’t wore not as smooth as we would have liked. Austin Martin and Felix Lopez did as much as possible to make the whole process as smooth as possible More
I’ve never had a bad experience at this location. However, the guys are good but not super friendly. The new girl Bailey was super friendly and helpful. This experience was much better and engaging. However, the guys are good but not super friendly. The new girl Bailey was super friendly and helpful. This experience was much better and engaging. More
Professional and customer focused staff. They went above and beyond to meet my requirements and coordinate with a auto transport company to transport my car cross country. They went above and beyond to meet my requirements and coordinate with a auto transport company to transport my car cross country. More
I had been working with a salesman via text and email the day before I came in to look at vehicles. I clearly stated what I needed given the fact that my son has special needs. The very next day we show u day before I came in to look at vehicles. I clearly stated what I needed given the fact that my son has special needs. The very next day we show up... Looking for a Rogue or Outback. What happened instead was pushing me for a Ford or Volkswagen. When I was working with the salesman he said that there was a Volkswagen in another one of their lots and that he was going to check in and see if the vehicle was there. While we were waiting for him to figure things out, he went from things where we needed in a car to a sub compact.car that is too small for our needs. It then turns into we can't get a vehicle with low milage & a decent price. Well, after being pushed around I decided leaving was the best option. Was I done, yes, but they were not. I got a video of a Volkswagen to keep me interested in them... This is why I walked away... More

