579 Washington Used Car Dealers

The Worst, Most Dishonest , Lying People I've EVER Dealt Wit - mathew11

First of all, I've waited 11 months to write this review. We bought a 2013 535 MSPORT BMW (with 22,000 miles) from Vivienne and the owner Eddy. It was a car I'd searched for and was so excited to find it. As I test drove it it seemed to slow down upon acceleration at huger speeds. Vivienne told me it was a setting on the car to slow the car down if speeding and I could change that. He also told me that the warning light that was on was due to "low fuel". He also promised an extra key and to fix the scrathes on the rims and detail the car like new. I live two hours away and drove down to get the car detailed and repair the rims. Meanwhile car is still doing a weird "slowing down" thing at certain speeds. I wait all day and they say guy didn't show up. Come back next week. (this is a whole day event mind you). I drive back down, wait all day and they paint the rims with something like nail polish. ANYWAY, THIS is not the worst. I'm driving to Seattle and the car is going slower and slower and suddenly a huge BANG (felt like it was hit with a bowling ball inside the hood. I'm on the FREEWAY in traffic and the car STOPS. I swerve right before and terrified, sit on the shoulder of the freeway. My husband happens to be taking his Range Rover to the Seattle dealership nearby so we call a tow truck and haul it there. The mechanic looks at it and says it was extremely dangerous for me to drive and that the differential had gone out. We took it to BMW and they performed 6K of work on it. This is a LOW miles car. When I told them about it slowing down and the story Vivenne had given me, he caught and said "Are you kidding me? BMW's don't have a string to automatically slow the car down. That would be DANGEROUS. The reason your car was slowing down is because it had a serious problem brewing. You could have been killed if you hadn't quickly gotten off the freeway at a dead stop because of a serious malfunction. This car has the wrong size tires on it among other things that may have caused it. But he lied telling you it was a setting and if he is a BMW dealer, or ANY car type dealer he KNOWS that." So off we went to talk to Eddie the owner who argued that they had no idea and gave us the run around. "What are we so concerned about? It was under warranty?" "My wife's LIFE, for one thing! This was a 37 thousand dollar car, for god's sake, with low miles! Shouldn't you have gone over it and made sure it was SAFE at least? my husband said...which Eddie chucked about........... While we were there we asked for the replacement key and they said it was on order (3 weeks from purchase). So my husband who is EXTREMELY busy, but honest and takes people at their word, has taken it upon himself to call and follow up on the promised key (in the written agreement) a few times a week for the past YEAR (bought the car last November). Each time he would call they'd say they'd ordered it or blah, blah, blah. He's spoken the Eddie the owner and vivienne and even recently "George" who promise (I KID YOU NOT exact words from Vivenne), "On their kid's lives" it will be taken care of. NOW Vivienne actually hangs up the phone when Brian calls (if it's Brians' cel he recognizes and doesn't answer at all). We paid 37K for this car and nothing they have promised us has happened. The think NOTHING of screwing honest people around. It's really sad and unbelievable. My husband is so irritated about the lack of integrity that Eddie and his motley crew has (they seem to almost ENJOY this kind of lying, it's strange, but you'll experience it if you go in), that he's asked his attorney to file a suit. He's skipping small claims because he know's Eddie will have to pay 2500.00 to defend himself at minimum and simply based on the principle of the ethics and preventing others from having to deal with this time of thing we are taking a stand on this sleazy operation. This is the "Puppy Mill" of auto dealers. Run, don't walk from this place!

not very professional brought jeep cheeroke had jeep for - timothyjsparks25

not very professional brought jeep cheeroke had jeep for two months had to replace cam sensor emergecy brake doesnt work and changed two fuel injectors

Yvette is very helpful and made me feel very comfortable - Hcm

Yvette is very helpful and made me feel very comfortable with out being pushy. Would highly recommend working with her.

DO NOT BUY A CAR HERE! - BBenton

DO NOT BUY A CAR HERE! These people commit FRAUD every day! We bought a car and purchased GAP insurance with the car loan. One year into the loan the car was rear-ended and totaled. We contacted Pierre Money Mart multiple times to get a copy of the gap insurance paperwork and we were promised that it would be provided. After months of contacting them, dozens of promises and excuses with NO follow through the commercials stopped running and they stopped answering the phone. I had assumed they went out of business. These guys took our money and REFUSE TO PAY! Don't be the next victim!

What a joke this dealership is overall, enticed me to... - funtimez0980

What a joke this dealership is overall, enticed me to come into there place of business only to be lied too and having what I call a shady business overall. I would never recommend nor would I ever do business with this place for purchasing vehicles. I ended up walking out and explained to them I wasn't in the market to do any further business with this place or them. Scott Landes was nothing but a joke and liar and caught him making side conversations with other employees while we being my best friend and I were at the dealership.

Stopped in to look at a used Jeep Wrangler. Kyle was very... - Jeepcarguy

Stopped in to look at a used Jeep Wrangler. Kyle was very easy to work with and wanted to help us buy a car. We did not buy because it was not what we were looking for but wanted to let others know that Kyle was great.

Over 20 years ago, we bought a van from this store - Lane A.

Over 20 years ago, we bought a van from this store (although at a different location). It was a fine family vehicle where we shared many great experiences with the kids. Flash forward to now: My wife and I were looking for an economical and well-cared for car. Sure enough, Graham and his team carefully asked us what we needed. He paid very careful attention to our concerns, and my wife and I looked at a few cars and test drove two of them. We found the perfect car for us, and the process was friendly, seamless and easy. Needless to say, we drove home in our new car within a couple of hours. I am thoroughly impressed at how Graham helped us along in the car buying process. He expertly guided us along the process. This alleviates so much stress in the purchase.

There were no surprises during the purchase. - mclachlanator

There were no surprises during the purchase. I was informed of some of the after purchase add-ons ahead of time and discussed those over the phone with the sales person. The purchase process took less than an hour after I road-tested the car. Everything went very smoothly.

Inaccurate CARFAX, care was stolen and miles rolled back! - Logan j Pritzl

Get your own CARFAX if you buy from here. When I traded the car in, I found out the real history of the car, and discovered the car was stolen, and the miles had clearly been rolled back. I signed and traded the car over to the new car dealership and lost thousands of dollars because of the car I purchased from this dealership. I was not informed of this information, and was told the car had no negative history. I now know how they stay in business, by taking cars with a bad history for an extremely low price from an auction, and misinforming people of the history, and selling the car at full price.I spoke with the owner and asked if he would at least give back a portion of the profit he made off of me, but he was not willing to do so unless he could buy the car back from me. He said he could have given back a few thousand more then I was previously offered, though I would still be in the hole 8k. I understand you are running a business, but no matter what you say, the bottom line is you deserve a bad review from this, for selling me a car that would lead me to lose thousands of dollars. That's a lot of money for just an average guy. So I would not recommend this dealership to anyone, and hope this helps people to avoid wasting thousands of dollars.

Our 2020 CX 30 has been in for scheduled maintenance - Rodney

Our 2020 CX 30 has been in for scheduled maintenance several times and for a repair of windshield wipers that were broken at the car wash and for a reprogramming of the radar sensors after running over a curb. Each time the car was in for service South Tacoma Mazda performed the service quickly and correctly. The service department is really high quality and above expectations.

RC and Craig were absolutely amazing! - JR Bobpgarnet

RC and Craig were absolutely amazing! I traded in my Cadillac in my class C motorhome and I bought this amazing GMC three-quarter ton pick up. It’s gonna be perfect for pulling my travel trailer. RC with a sky cam photo for my photo album along with his wonderful good nature and fun loving way of life made for The best buying experience ever! This is the second car I bought from I-5 motors and I highly recommend them to anyone. Last time I bought my Cadillac and I-5 motors and I swore if ever bought another car it would be from them and I did. I know that buying a car can be nerve-racking, but these people take all the nerves out of it. It was a wonderful experience Craig was amazing with the paperwork and getting things away I wanted him at the price I wanted to pay. They are absolutely fantastic!

Stress free and no hidden costs - nathan1998

John Hicks helped me find a car on their lot that was so fitting for what i needed that words cannot express how happy i am. John listened to what i wanted and didn't try to force me on anything, it felt like he was just another friends helping me look. after i decided on the car we got down to negotiations and i ended with a big smile on my face. its been almost two years since i bought my 2014 kia optima and its been a gem the entire time. Car club is a great place to go, they want to help you take that step into buying a car and i can't recommend anyone better.

Ernesto the sales person, has a excellent customer - Nando

Ernesto the sales person, has a excellent customer service and very honest person. The dealer has a huge inventory for sedans, SUV pick ups. If you want to have a hassle free experience difenally ask for Ernesto and All Right Auto Sales is the perfect please

Olivia is awesome! - travismarnold15

Olivia is awesome! The whole team was Awesome, I told them exactly what I wanted and they got me in it and worked very hard to make sure I was comfortable with everything. I highly recommend them!!!

Great experience - Moore7164

We were very happy with Tom and the experience we had at Autoplex. Both sales guys we met Mike and Tom were very helpful and very low pressure. The sales manager that signed our deal was not a pleasant as the rest of the team but we only had to deal with him at the end. I would definitely go there again.

These guys are bunch of liers - Dave

I live in Sumner, and have for almost 40 years. The reputation of this dealership is very negative in the local community. There latest logic is every dealer pays the same price so therefore they are going to charge you basically the same and they apply this "logic" to new and used cars as well. The warranty is worth say $600. Oil changes for life, well since few locals buy from them they realize to save $30 most people are not willing to go more than say 5 miles out of there way. Bottom line is you will pay thousands more to get a $600 warranty. I say buy elsewhere and if you are inclined buy your own warranty. They are buying the warranties in bulk. Also do your research on auto warranties over the years. Several companies will form a business and sell a pile of warranties and then when the repair bills start staking up they simply close down the business and form a new one and start over. As I write this another Sunset radio commercial is playing how ironic is that.

They were super friendly and did not apply pressure when... - arose886

They were super friendly and did not apply pressure when going through the car buying experience. Did not make you feel pressured to buy with them. Lets you make your decision on buying the car.

Great experience with Uncle Tony - GoGoGirl714

Uncle Tony Helped us purchase a new car. He was helpful, informative, and treated us like family. I highly recommend him and the company. We will return!

Bought a beautiful bmw from these scam artists, had... - Wontstop

Bought a beautiful bmw from these scam artists, had issues the minute I drove away. Chech engine light, electrical, power failure while driving, the list goes on and on. After getting more than 49 fault codes from an actual mechanic that know what the f*** ,he is doing. Tather than their uneducated clowns in the back. FYI: check with the department of licensing public records and ask for copies of all the paperwork the dealer sent in. Perhaps you are going to find that paperwork that you have a copy of (like the original purchase copies) Maybe signatures or boxes or even names? Dont match exactly like the ones you have a copy of. Almost like ?????? Whats it called??? Frau*?

Great all around experience - Huberky21

I was going in to see how much more I had to save up for a down payment. And they worked with what I had and gave me a great deal on an 06 scion xa with 82 thousand miles. It gets great fuel mileage and since I drive 30 miles one way to a work works perfect

These guys were really amazing to deal with! - john_brink_realtor4u@msn.com

These guys were really amazing to deal with! I would recommend Todd and Shane to anyone! I bought a used 2014 Chevy crew cab truck for my business. From start to finish, I knew I was dealing with people who cared and really were being helpful throughout the entire process. I feel like I got an amazing price on a vehicle that fit all of the needs that we had. No arm twisting! No high pressure! just good old fashion service which is so uncommon today! I would highly recommend this dealership and these individuals to anyone. As a business owner, I know how hard it is out there in our current business environment and these folks just really went the extra mile for us. What's really cool about them is they have all kinds of vehicles including classic cars and a really special and unique show room where they showcase the classic cars inside.

Good very good nice amazing jod make happy yourself - Phanvantoan15071998

Good very good nice amazing jod make happy yourself funny nice nice nice nice nice

recently purchased a 2019 Jeep Wranlger from REAL DEAL - Nick H

recently purchased a 2019 Jeep Wranlger from REAL DEAL CARS and was blown away by their exceptional service. The team was incredibly professional, knowledgeable, and genuinely cared about my needs. They made the buying process seamless, offering transparency and honesty throughout. My car was in impeccable condition, reflecting their high standards. Real Deal not only met but exceeded my expectations, making my car buying experience truly remarkable. Highly recommend for anyone looking for a trustworthy and customer-focused dealership!

After seeing the vehicle online I contacted salesman Andy - Francisco barron

After seeing the vehicle online I contacted salesman Andy Espinda he helped me with the process of purchasing, we went on a test drive and he awnsered my questions promptly I am satisfied with the experience I recommend this dealership

UNPROFESSIONAL. AVOID !I applied for credit on... - mrgcav

UNPROFESSIONAL. AVOID ! I applied for credit on 08/18/2021 for out of state and out of their inventory high risk Auto loan. Was initially told by Scott Reed that they could find me a no credit history loan. No fees, costs or anything else mentioned. 08/20/2021 no response via email or phone. 08/23/2021 Talk to Scott and he is working on my case. 08/24/2021 Talk to Coworker and nothing has been done ANT now they want to charge me $1500.00 for a loan. I as to speak to the owner and get a female manager. She does not attempt to correct the problem. I explain the need for FULL DISCLOSURE upfront and she makes excuses. Then she hung up on me. This company is a waste of your time and credit. Please shop elsewhere. I made the mistake of trusting then and now my credit went from fair to poor because of them.

I was thrilled with the service I received from the sales... - michellekinhart

I was thrilled with the service I received from the sales person to the finance guy who invited me back to go over all the electronics for my new vehicle. He gladly spent over a half an hour going over everything I needed to know. I had a small problem with the running boards and they agreed to have me bring it back for a free repair, which I haven't done yet but I expect equally great service.

I was a desperate single father and desperately needed a - bobbyg742

I was a desperate single father and desperately needed a vehicle. My credit wasn’t good and my friend was with me the lied when they said she would be a co-signer and what they said they were giving us for the car they charged for. They charged me $20,000 over the sticker price of car my friend was only co-signing to help m and in 6 months they said I could refinance. When I tried is when we found out that they did a bait and switch and made her a co borrower instead and that I would need to pay $19,000 down more on the car to refinance. To do that to a single parent and an elderly person simply unconscious. Will not ever recommend this place and will let anyone I can know to be ware

Honest and Reliable - Never Had an Issue - WoodwayGuy

I've purchased 4 cars from Uwe - Mercedes 190, GL450 (a 2007 and a 2008), a Volkswagen Jetta Wagon, and I've consigned 1 (an E63 AMG). He is totally upfront and has always stood behind what he sold. His service has always been what was needed without padding the bill. Have had major work done by their shop - they always use Mercedes OEM equipment (unless you ask for aftermarket) - and their labor rate is half of the dealership. I don't know who these people are who write these reviews, but in my experience both Uwe and his wife Gabrielle are top drawer. I wouldn't hesitate to recommend them.

Great service and staff! - Cardriver

Great service and staff! Great value and great vehicle selection to choose from! Will be back forsure

Great experience - Maria Matias Mendoza

Eddi did a great job, it's always a pleasure working with him! He made our vehicle purchase quick and easy. He allowed us to head out to lunch while he fixed all the paperwork and dealt with the red tapes.