They appear as consistently understaffed. - GMC
They appear as consistently understaffed. 30 minutes to drop a vehicle off an hour to pick a vehicle up not sure if this is people or process but vehicles been in 5+- times between May 24 & Feb 25 and have been helped by someone different every time.
The last time vehicle was in for engine light (same light it had been in for 3 times before) and 45k service, charged $1250+ for service… 2 air filters, tranny fluid, and ‘inspection’
Had to put a gallon of washer fluid in 3 days after picking the vehicle up but I was assured the service was done properly…
Called to confirm that it is indeed their process to check and fill fluid. Service centers at dealerships are the worst but Gilchrist puts forth extra effort to make the process just a little more painful.
Appears to me that they cater to fleet vehicles which may drive their response time.
It took them 5 days to perform service and replace coolant valve. I assume they had to ship a part but was overly frustrated to the point I no longer cared to ask.
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