927 Virginia Used Car Dealers

We went as we were looking at options to buy a Prius. - garjain

We went as we were looking at options to buy a Prius. At the dealership, we came to know they are not selling this model because of some recall. Beyond that, no one was interested in even giving us any information. After some wait we were told to talk to Omar as he knows all about Prius. But it seemed like he didn't know the difference between the Prius models and kept referring to an online portal. He appeared not to be hearing us and was just trying to sell us other models which they had in stock even after we had told him what we were looking for. And when we asked him to give us the buy-back value for our present Prius, he brushed us off with some logic that did not make sense.

First Team Toyota is the company you keep—for life. - H. DuVall

First Team Toyota is the company you keep—for life. No, they’re not intrusive. They just care. Our sales associate, Oscar Smalls, has experience in, and strong knowledge of, various aspects of the automotive industry. That's why we think he's top-notch! . Oscar didn’t know he was going to have a big challenge recently with customers unused to the innovative technology in today's cars. Why? Because he approaches every customer and every related situation with his refreshingly big smile, enthusiasm, and great expertise. He likes his job. In turn, we feel as if we’re with a sales associate who really knows cars, loves interacting with people, and is dedicated to excellent customer service. Thanks to Oscar, we were quickly able to choose the Camry of our dreams. We bought a Camry SE! Then he patiently answered our questions about the car's distinctive features and Apple CarPlay apps, for example, after doing setup. He also said we could call or text him anytime (which we've tested). Oscar Smalls delivers. He’s GREAT!

Outstanding service department! - JimD603

Outstanding service department! Ms Pam Willis and her service techs always do a superb job on my vehicles. They listen to my concerns and they note items I need to be aware of while they perform preventive maintenance on my vehicles. They know that I rely on my vehicles - I've been a customer here for 22 years. I drive 90 miles one way to get to this location and pass by at least 4 other VW dealers as I drive the distance. Ms Pam Willis and her techs have earned my loyalty by earning my trust. I've purchased 3 VWs here over 22 years and I'll keep buying my VWs here.

This was easily the best car dealership I’ve been to in - jordan.f.liddell

This was easily the best car dealership I’ve been to in my life. The customer service was amazing, Walter especially. They took the time to break down and explain everything to us. No hassling, no smooth talking. Gave us the truth and nothing but. They weren’t just there to sell a car. They truly wanted to give us a good deal and make sure we left satisfied. Next time I want/need a car I won’t even go to another dealership, and if you’re looking to buy a car, go to Merlex auto group. I promise you won’t regret it, and you will leave very satisfied with everything.

I had a great experience with the sales staff at this - Redz2014

I had a great experience with the sales staff at this location. Jay was especially patient and understanding with my needs. I look forward to returning here again in the future. Keep up the good work!!!

While I have not bought from this dealership yet, they - jbognoski

While I have not bought from this dealership yet, they have been very prompt, honest and responsive to any inquiry that I had

I had a great experience working with Jimmy. - eric awuku

I had a great experience working with Jimmy. He explained the buying process very well and updated us on the status of my order. The Range Rover drives well and I'm very happy.

Very satisfied with our experience. - Juliaabel9

Very satisfied with our experience. Ken Irwin treated us great and got us a steal of a deal on a 2024 Sierra!

I didn't end up buying, but only because it wasn't the - TheVALimey

I didn't end up buying, but only because it wasn't the right car for me. Zero pressure friendly sales staff. Ask for Aaron or his manager, Chris.

Evan Ball helps me every time and is the most helpful - Sofia M

Evan Ball helps me every time and is the most helpful person I have interacted with at a dealership. Always helps me in a short amount of time. Thank you!

Marvin Jones, Sales Consultant, was very patient, and he - chooboys

Marvin Jones, Sales Consultant, was very patient, and he was very diligent in communicating to me after the 1st visit until the time of purchase. Marvin is a true professional. And Lou Igbon, Sales Manager, was a true decision-maker to facilitate to make sure the sales went through thoroughly

Another satisfied customer. - Cwhite

Another satisfied customer. I contacted Eric to inquire about a car at midnight on a weekday and he went above and beyond and sent all that I requested at that time regarding the vehicle. Within 48 hours I was the proud owner of that vehicle thanks to him and staff.

If you looking for a quality used cars go to this place. - medi32

If you looking for a quality used cars go to this place. They are very knowledgeable people and not pushy at all. I will be returning for my next purchase very soon.

I usually don’t write reviews but I have seen some - Rich

I usually don’t write reviews but I have seen some negative reviews on Sullivan auto and wanted to provide my perspective. I will say that reading some of the negative reviews worried me as I went through the process but can say with confidence that they were a pleasure to do business with and I would definitely buy from them again. I live in Boston and was purchasing a 2020 Land Rover Discovery from them. The price was definitely the best I saw out there. But since I was buying remotely, they allowed me to get an independent mechanic to do a full inspection and the car came back with good marks (just some minor issues which Sullivan fixed). I was getting the car delivered to Charlottesville which Sullivan took care of and made it very seamless. We’ve only had the car for a couple of weeks but so far so good. The only issue I would bring up is sometimes it was hard to get in touch with people while going through the process and that extended the timeline out a bit but that was a relatively minor issue.

I purchased a used car from them on 9/27/24. - Clayne357

I purchased a used car from them on 9/27/24. It was easy. They stayed open late for me to make the purchase and worked with me on the down payment. Once my insurance money came in the following Wednesday, I went to dealership directly and gave them the money. Fast forward to today 11/4/24, I am riding around on expired temporary tags because I have yet to receive the actual tags from dealership that I've been told were sent next day on Thursday 10/31. I NEED MY PLATES YESTERDAY!

Purchased 2016 Porsche Cayenne 6/13 from Moe. - captl757

Purchased 2016 Porsche Cayenne 6/13 from Moe. I've had my vehicle for a little over a month now. Purchasing vehicle was easy. Initially the Porsche I wanted had issues, Moe was transparent and upfront about it. I only wanted to purchase a Porsche (no other make). Mo was able to find me another Porsche> get me approved me for a newer model Porsche, Cayenne. Car rides great! I also purchased warranty for 2 years or up to 24,000 miles. Awesome! I received my hard tags before 30 day tags expired. Super siked! Mo communicated every step of the way, with updates and follow ups. I appreciate his tranparency! My only take away is car needed oil change (oil change indicator is on), dealership charges $600.00. Also none of my tires have sensors as well as I did not receive key for my rims. It would be nice to know if Carstop could help being I paid over 20K for this vehicle and put $5K down. This is only reason I did not give 5 star

Emanuel Cavalcante was absolutely incredible from start - Regina Branco

Emanuel Cavalcante was absolutely incredible from start to finish! When I first reached out, I wasn’t quite sure what I was looking for, but he took the time to really listen to my needs and helped me figure out the perfect car for me. He sent over detailed pictures of various options, highlighting their features and benefits, which made narrowing down my choices much easier. When I visited the dealership, he offered me several vehicles to test drive without any pressure, and finally, he found me the truck of my dreams! He made it happen! The entire staff was friendly and accommodating, even going the extra mile to help me search for my lost wallet among the cars I test drove. By the end of the day, I was driving away in my all-electric F-150 Lightning, and I couldn’t be happier. Thank you so much, Emanuel!

Came to unique auto import and purchased the vehicle of - Ammie riddick

Came to unique auto import and purchased the vehicle of my dream. Alan miller and Jose costa did a great job over seeing the process.

Knowledgeable and professional salesmen educated me about - cgarn1021

Knowledgeable and professional salesmen educated me about the vehicle I was interested in showing in detail all the features on the new Equinox EV making the experience of buying a new vehicle even more exciting. Everyone I encountered was helpful and made me feel comfortable asking any questions I had about the vehicle and the process. I’m in love with my new Equinox EV and I will definitely be buying my next vehicle here as well.

I love the car I saw on there just trying to figure out - blackerbyb

I love the car I saw on there just trying to figure out out how I'm going to get it it to Alabama, I really need to call and talk to someone

Had a bunbch of smoke coming from my Smart Car. - dealerrater

Had a bunbch of smoke coming from my Smart Car. Towed it to Classic Hampton Auto Mall. Turns out there was less wrong with it than I thought. Earnest had great customer service skills. He kept me up to date on everything. Car is back and running great! Thank you guys!

Hyundai and Honda very dishonest with sales. - dontbuycma

Hyundai and Honda very dishonest with sales. Sold vehicle out from under son after running his credit while waiting for him to bring documents for proof of income. Shop around, don't get played by these clowns, save yourself time and money!!!!

We came in towards the end of the day and they quickly... - Steven

We came in towards the end of the day and they quickly got to work on our needs. They found us the perfect car with a great monthly loan. They even stayed after business hours on a Friday to finalize our paperwork and make sure we drove away in our new vehicle that evening.

Best Salesman , I was looking for a Toyota C-HR for my - Conniedevera

Best Salesman , I was looking for a Toyota C-HR for my husband and read about one 3hrs from my house , spoke to Kevin Stemiel and told him the importance of being 100% honest since I lived so far away . He didn’t hide anything about the car took detailed pictures and sent them to me . Thank you , It was a refreshing change .I arrived very early in the morning he was there and waiting , the car was exactly what he said it was . We purchased the car … back on the road in an hour .great service . Thank you Kevin⭐️⭐️⭐️⭐️⭐️

Great experience - Lisa leslie

Chris Thompson worked with me on purchasing a car today and he was unbelievable, and made the process as comfortable as possible. I would recommend him to anyone i know.

This Dealership sold my Husband and myself the absolute - Tami B.

This Dealership sold my Husband and myself the absolute best 2020 F-Type Jaguar! Zero issues or problems with this car! So glad we came here!

My wife and I was able to meet with Jared Zarres a sales - Steve Grantham

My wife and I was able to meet with Jared Zarres a sales person there. I have never been treated with such professionalism. I not only bought my wife a jeep but traded my Denali and bought another from him. This young man was outstanding to us. I will not purchase another vehicle unless I go through this dealership. Caleb was also Top notch. Thank you all for your excellent service. You have made us customers from here on!!!

I just traded in and purchased an car from AP Fairfax.... - craigjloweryii

I just traded in and purchased an car from AP Fairfax. This has been great experience. Zack Owens has been most helpful with this experience. Thanks so much for your professionalism and knowledge.

Brought a new SUV from here. - hmdjr09

Brought a new SUV from here. Requested a tire rotation when the car was serviced. Charged $160.00. Con-artist.