942 Virginia Used Car Dealers

I went to AA Motors because the price looked great and... - Luginbra

I went to AA Motors because the price looked great and the reviews I saw were higher than others, and I can say for sure that what other wrote was the exact kind of experience I had. Andy was helpful, explained everything I needed to know, and I drove away with a car I was excited to drive. If you can, buy a car here!

My recent experiences with Advantage Certified Service... - ajaffe

My recent experiences with Advantage Certified Service and Sales have motivated me to write this review. I was attracted to Advantage Certified while searching for a specific car and found it on their web site. The site described the business model and the values by which they operate - selling and maintaining superlative products while providing superlative service and support to their customers. The site also contained comprehensive information on inventory items and many photos thoroughly depicting their cars. I called and spoke to Pauline, made arrangements to visit and had a very enjoyable experience seeing and test driving the car. I found all as was advertised and Pauline was knowledgeable and professional. I also enjoyed discussing Advantage Certified with John, who underscored the philosophy and values of the company. As a CEO who shares those same values, I found much I identified with and appreciated the candor and professionalism as well as the time John provided to my purchasing experience. My experience with Sean in Finance was equally informative and professional. In fact, my experience discussing the car was such a pleasant experience, I agreed to terms that same day. However, my experience didn't end there. Advantage Certified promises to deliver as nearly a perfect car as can be delivered. Consequently, I was told that I would need to wait a couple of days while a seal was replaced and overall service was completed. I then picked up the car, drove it home and activated the Sat Radio to find that there was a problem with the manufacturer's installed antenna. I then brought the car back. Andrew and Glenn handled the case, kept me informed during the assessment of the problem, gave me a loaner, and kept me informed of progress. Advantage Certified ordered replacement parts, coordinated issues with XM on my behalf, and solved the problem at no cost to me. If that isn't enough, while the car was test driven, it was discovered that the air condition compressor was not operational. Bryan, the Service Director, informed me that Advantage Certified had already ordered the new parts and that they would take care of the issue, again at no cost to me. While I need to wait a few extra days to pick up my car, I will take possession of the car in near perfect condition, saving about a $4K service bill, and thanks to a loaner, at no detriment to my logistical requirements. Needless to say, Advantage Certified has secured my patronage for many years to come - for service and future car purchases. There is no question in my mind that Advantage Certified has an established and understood corporate culture, values that are evident in the conduct and professionalism of its employees, and policies that are executed in keeping with advertised objectives. AJ, Alexandria

Great experience from start to finish! - Explorer

Great experience from start to finish! Our salesman was Jay. He found the right car for my daughter and was just so easy to speak with. Justin the store manager was absolutely phenomenal! I purchase a vehicle a couple years back with AutoMember and the management team was just ok. Now they have a new store manager in Justin and he is extremely pleasant! He gave us a gift bag and a air freshener for our vehicle and even had a balloon for my youngest child!

Great communication,easy to deal with. - jcm13029

Great communication,easy to deal with. They also set up a transporter for my car to ship to NY.

Nichol was great to work with. - kjennings1494

Nichol was great to work with. she made the process very easy and relaxing. thanks Nichol ....i have purchased about 5 cars from CarMax over the years,and this was the best experience that i have had....

Very poor customer service. - b_nicol23

Very poor customer service. It’s kind of like we were begging them to buy a car. They don’t return calls, my Dad was even hung up on at one point. Very weird experience.

I would buy from this car dealership again. - JAR

I would buy from this car dealership again. Good car for a restart, if you want to get away from car payments and buy a car outright. The place I went to, Nas Auto Sales over in Virginia Beach. The owner she let me drive the car to get money orders to pay for the car. I had the car like all day and she was very welcoming in letting me take care of business to walk away with the car. I would recommend her and I will buy more cars from her in the future. Definitely a sleeper in the Virginia Beach area.

Scott Henderson made our car buying experience amazing. - bethliggett6

Scott Henderson made our car buying experience amazing. He found the perfect car for me, the transaction was seamless and I couldn't be happier with my 2024 Mazda CX-5. We drove close to 1.5 hours to get to this dealership and it was well worth the drive. I would highly recommend Scott to anyone who is in the market for a new or previously owned vehicle. You'll be glad you took the drive, as we did! Thanks, Scott!

I am giving this shop an average grade, its not great,... - baramo

I am giving this shop an average grade, its not great, nor is it bad, just ok. First impressions are good, clean shop for an older mercedes repair facility. I was greeted promptly, but not 'friendly'. My father-in-law goes to this shop and it is fairly close (as can be in Northern Virginia with traffic). Told them what needed to be done, and to do an overall look over of the car. Did they repair the car, yes. But their work isn't 'clean' as I would like--which makes me suspect of the work that was performed. For example, there is a wing nut on the air filter cover. I know it was there because I inspected the air filter prior to taking the car in for repair. When the car was returned the wing nut was missing. I asked where was it? Was told we don't know, and you don't need it anyways since you have two clamps holding down the air filter cover. Seriously? You couldn't get a $.75 cent part and put it on to satisfy the customer? He did not accuse me of saying it wasn't on there to begin with--but just that you don't need that part. So, what other parts don't you need when you're fixing my car and not replacing because you forgot to put back on the car? Secondly, as I inspected the work that would be visible, I noticed they didn't put on the extra belt that was previously missing. I pointed that out and was told again, you really don't need it as there is one already there and the other is extra. Again, really? You think Mercedes Benz just put an extra pulley and belt there for the fun of it. There wasn't a, "Sorry, we'll put one on there right away" or anything--he just looked at me with a blank stare. The work that I was having done was on an older Mercedes, having the timing chain guides replaced. As they get brittle when they age, and can cause catastrophic damage if they break within the engine. The timing chain will lock-up and basically making the engine inoperable without an expensive rebuild. So, what did you not put in that repair because 'it wasn't necessary'. I don't know because I can't see their work. The car runs fine, but what surprises await because of shoddy work, I do not know. Go somewhere else. .

The vehicle purchased was presented as passing a valid VA... - crapperpoet

The vehicle purchased was presented as passing a valid VA inspection. Nothing could be further from the truth. Tires would not pass NYS inspection due to dry rot. The front hub assemblies were shot. The rear wheel cylinders are leaking. The front pinion seal is weeping gear oil. Falsifying a VA state inspection is a Class 4 offense, the VA state police have been notified, and due to "unclean hands" or in the vernacular "dirty hands" the sales contract which stipulates "as is" is null and void. See you in court...

My fiancée' and I recently purchased a used car... - EdnaButron

My fiancée' and I recently purchased a used car from Frontline Ready Motors. It was such a pain free and stress free process. We are starting to build his credit and the financing company, Westlake, approved him without any run a rounds. To our surprise this even shot his credit score up 30 points! Richard and Patrick also guaranteed the car was in mint condition. They even provided a link to car facts and gave us a history of all the up keep maintenance services that the car received.We have had the car for a couple of months now and it runs great we love it! Apart from everything they have exceptional customer services. We highly recommended them :)

Great customer service I came from out of state to - dphillips

Great customer service I came from out of state to purchase the vehicle, Yasser (Sales Rep) allowed me to put a small deposit down and he held the vehicle until I was able travel to the dealership. Also they paid me a fair amount for my trade in vehicle.

The team at Honey Car made the process easy. - alexanderbland3

The team at Honey Car made the process easy. From start to finish there was no pressure and they answered all of our questions. Would definitely use this group again.

Dishonest Dealer - Docgooden

DO NOT, DO NOT, DO NOT buy from Marietta Auto Mart or Luxury Auto Mart. Especially do not deal with Finance Manager Joe Marek. DO NOT Trust Them!!!! Stay Away!!!! Do yourself a favor and avoid the stress and hassle. They are extremely dishonest. I do not want what happened to me happen to anyone else. I now have to take them to court. I cannot believe a business would conduct business like this and have the owner accept this type of unscrupulous behavior. Please do your self a favor and find a reputable car dealer. PLEASE PLEASE PLEASE. I want to warn everyone I can.

Worst dealership i have ever dealt with. I purchased a... - Shellybrady

Worst dealership i have ever dealt with. I purchased a 2010 Escalade from there, had trans & oil leaks plus a blown air shock. The manager was so happy to tell me that those 3 things will NOT fail a VA inspection. I commented back "and you're so very proud of that. That's more important than having customer possibly returning to purchase from them again. Definitely NOT! To top it all off, I already had my own financing approved through Pentagon FCU but the finance department ran my credit anyway, without my knowledge or permission. I received numerous emails for offers. I did not want them to do that. I already had a great rate and that lowers your credit score. The salesman and the dealer representative I dealt with were very courteous. I am very happy with them. I will never return here again. I signed all of my documents at Battlefield Ford nearby. I spoke to the Manager and purchased from Manassas Imports pre-owned. The building is an old roller skating rink converted to a dealership.

Martinsville Motors were great to deal with. - LS

Martinsville Motors were great to deal with. I called about a car I was interested in and they answered all my questions. Drove up and test drove the car. Nice car and good price, I purchased the car and picked it up the next day. Very professional and good to deal with. Im happy with my car,

I asked this dealer if there was much rust on the car , - mjkhammondssAinw23

I asked this dealer if there was much rust on the car , he said there was no rust anywhere . The rocker panel has rust holes in it and it was partly repainted and the paint is flaking up around the rust holes , there weren't even patched . there is a lot of rust under the car and the wheel cover are broken edges . the shipper asked the seller why he didn't replace them and he said the new owner cold do that ,for $10 apiece . I'd never expect a car with 57899 miles on it to be so badly rusted . the shipper told me I over paid for it but I already knew that . This is the worst car I've ever purchased .

I would like to recognize Glenda Hammond for her - Happy customer

I would like to recognize Glenda Hammond for her exceptional customer service. After another associate denied me, Glenda stepped in and made sure my car inspection was taken care of without any issues. She was friendly, kind, and maintained such a positive attitude throughout the entire process. Glenda treated me with respect and made me feel valued as a customer. Her professionalism, willingness to help, and uplifting energy turned what could have been a frustrating experience into a very pleasant one. Thank you, Glenda, for going above and beyond. Your outstanding customer service is truly appreciated, and you are a tremendous asset to your team.

My father-in-law is in failing health and asked me if I... - jscottfaircloth

My father-in-law is in failing health and asked me if I would step in for him and help my mother-in-law find a new car. Of course... I'd do anything for them and was happy to help. But, also, felt the pressure a bit as I wanted to make sure I brought home a car he'd be pleased with... so I was probably paying a bit more attention to the little things than I otherwise might have. So, after test driving a few cars, we eventually zeroed in on Lexus ES350. It had to have low miles and the blind spot monitoring feature... those were both super important to my father-in-law as he's preparing her for life without him. Because of the "in-law" dynamic, out of the gate I was thinking CarMax because I thought that would just give me a bit of peace of mind buying from a big/well-known dealer. So, we got her trade in appraised there and paid the $200 fee to have a Lexus ES350 shipped in from their Richmond store. While we waited though, I found a Lexus ES350 at Sterling Auto Imports. It was nearly identical vehicle with a few more miles (20K vs 14K) but was newer (2018 vs 2017 at Carmax). It drove perfect and was in near pristine condition except for a couple of relatively minor paint chips. Eddie assured me he would have those fixed, but I was hesitant to make a decision until I saw the Carmax one. Fast forward a couple of days... when the Carmax car arrived, it also had a paint chip issue on the back bumper but there had some "spidering" in the paint that I could see getting worse. I was still going to buy it as the salesperson assured me they would fix the issue. However, they called me back in a few hours and told me they fixed it. He sent my pictures of their "fix"... which apparently entailed slapping some miscolored touch up paint on the bumper. It looked worse than before. Even then I was STILL going to take another look in person... again, because I was taking comfort in the "big box/brand" of Carmax. But, on the way back to Carmax with my mother-in-law, I said "let's take another look at that 2018... I really want to see that one again." So, we did. And I'm glad we did. First off, Eddie assured me that he would rectify the minor paint issue and it would look perfect. Again, the "in-law" pressure was strong and I really, really wanted my father-in-law to see a fairly perfect car... not a nice car ruined with some distracting touch up paint from walmart. In the end, we made a deal for the car and I never made it back to Carmax. Thrilled to report that Eddie went above and beyond and he exceeded our expectations w/the paint correction. Unlike Carmax, he fixed it RIGHT and, indeed, made it look perfect. Additionally, Eddie matched Carmax's offer (which I thought was a good trade-in offer) on her car. Oh, and the car was priced well below Carmax... which allowed her to avoid a car payment... which was also important to my father-in-law. So, in the end... Mother-in-law was happy... Father-in-Law was happy. And, Eddie/Sterling Auto Imports is who I'll call for my next car purchase (well, after my 2021 Ford Bronco arrives this week... which will be the one and only "new" car purchase of my life). BTW he's got a sweet Mercedes GT in the show room that looks sssssseeeexxxxxy.

Marcos was the best! He put no pressure on me at all.... - RKC

Marcos was the best! He put no pressure on me at all. Answered all my questions. It was a very straight forward smooth experience. Friendly and helpful staff.

All cars sold here are rebuilt titles. - YunaWong_Shiraaz

All cars sold here are rebuilt titles...wish this was mentioned that the car was in an accident in the listing... would have been nice to know this before going all the way there, ready to buy.

Found a great truck at a great price here at Absolute.... - JOSHUA9694

Found a great truck at a great price here at Absolute. There was a small hickup when it came time to pick up but he made everything right! Would recommend to anyone looking for a reliable vehicle.

Good news at last ! - Donna_tibbs

i just bought me a car ! my credit isn't good at all and i had a repo due to my ex husband. anyways Tom over at autoloox helped me out and they attitude towards my situation surprised me they wanted to help. Half the time dealers don't help people with bad credit well they did and im happy as i don't know. Thanks yall

So many problems and thousands of dollars later, the - mzmelmel1967

So many problems and thousands of dollars later, the thing that's bothering me the most is they sold a car they knew had problems. The car failed inspection in April and 2 weeks later(at a different station) it passed. The problem hadn't been fixed and they knew that. We had to replace the control arms, in August, 6 weeks after buying the car.

Decent inventory, but absolutely avoid this dealership. - mlmiles1

Decent inventory, but absolutely avoid this dealership. Sales staff initially seemed professional and knowledgeable. However, the transaction process was appalling. They offered a discount based on our pre-purchase inspection, then refused to honor it at closing. Clearly thought because we liked the car, they could force us to pay more. We refused to play these unscrupulous games. The contrast between sales floor professionalism and finance department dishonesty was shocking. Save yourself the frustration—their good inventory isn’t worth sacrificing your sanity.

Although I only had phone contact, they seemed attentive... - Tac fan

Although I only had phone contact, they seemed attentive and were eager to help me. I had quick responses to any questions that I had.

Top notch customer service, David Lee was thorough with - danarx76

Top notch customer service, David Lee was thorough with our sales experience. Mike Lefloch, provided a perfect solution to the damaged paint on the front passenger door. Thank you.

Becca my sales help was very good. - vabuffalo

Becca my sales help was very good. Answered all questions and was very pleasant. All good.