Below is a summary of my experience purchasing a - TT
Below is a summary of my experience purchasing a pre-owned vehicle from Nissan of Victoria. While the sales process itself was positive, the post-sale experience has been extremely disappointing, which is the primary reason for this one-star rating.
Sales Experience
My salesperson, Jorge Gonzalez, was responsive, professional, and helpful throughout the purchasing process. He communicated clearly, answered my questions and was able to work out a deal that met my needs. I have no complaints regarding the actual sale, and based solely on the buying experience, I would recommend Jorge as your salesperson.
After-Sale Communication
Once the sale was finalized, communication declined. Messages frequently went unanswered. Jorge mentioned that I often called while he was assisting other customers, which I understand. However, there was little to no follow-up afterward. To his credit, he did eventually respond when I repeatedly followed up, so some effort was made. Still, compared to the level of responsiveness before and during the sale, the drop-off was significant.
Post-Purchase Follow-Up
Shelby Parker, the sales assistant, initially reached out via email to check in, which I appreciated. However, the outreach felt more like a “check-the-box” email rather than a genuine attempt to resolve any issues because after I replied multiple times with specific concern, I never received a single response.
Vehicle Registration / Windshield Sticker: Nadia
This has been by far the most frustrating aspect of the entire experience. Nadia, who handles vehicle registration and/or windshield stickers (according to the receptionist and Jorge), has never returned any of my calls. My vehicle was purchased on September 10th, and it has been over 3 months without a windshield sticker or confirmation that my vehicle has been registered. I was told by Jorge and the receptionist that she would call me back. That call never came. There was no follow through, no explanation for the delay, and no effort to resolve the issue. Each time I contacted the dealership, I was met with the same vague reassurances, yet nothing was actually done. This is not a minor inconvenience, it is a basic legal requirement and a fundamental responsibility of the dealership. The complete absence of communication, ownership, and accountability on Nadia’s part has made this process unnecessarily stressful and time consuming.
Final Thoughts
I would recommend Jorge Gonzalez if you looked for a good sales experience. However, be aware that the after-sale service at Nissan of Victoria is severely lacking. Once the paperwork is signed, follow-up and accountability disappear. If you choose to do business here, be prepared to chase down basic post-purchase items yourself, as you may never receive your windshield sticker or have your vehicle registration completed in a timely manner.
Note to the dealership
Please do not respond to this review with a message such as “please contact us so we can further assist you.” I have already done all that with no resolution. What I am looking for is not another request to reach out, but action. I want my vehicle properly registered, and I want my windshield sticker issued. These are basic post-sale responsibilities that should not take over three months to complete.
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