65 Texas Kia Dealers

The dealership staff were extremely attentive to the - mtryals1964

The dealership staff were extremely attentive to the needs of my wife and I. They able to have payments within the range that we could afford. They carefully explained all the operations of our 2025 Sorento. The vehicle is meeting all of our needs since I am traveling back and forth MD Anderson for cancer surgery and treatments.

They always provide an excellent service. - mojisadeghi

They always provide an excellent service. I would definitely stay with them for any service needed.

Excellent experience again at Peltier Kia in Tyler, TX. - dowd.ks

Excellent experience again at Peltier Kia in Tyler, TX. My experience in Service, Sales and Finance was incredible! I highly recommend Arod Rodriquez in the Service department. Arod was able to go above and beyond to help meet my needs. He was compassionate, very professional, knowledgeable and had great problem solving and communication skills! Thank you Arod, for another amazing experience in the service department! Thank you, Wendy Rivera, for your offer to provide assistance regarding options available and making sure I was informed. Thank you, Wendy! Next, I met Tristain Oliveras who walked me through even more options with patience, excellent listening skills and open thoroughness of providing all options available. No pressure and gave me time to think through and let things progress on my timing. Thanks, Tristain, for a great buying experience! Jacob Weyland was amazing at working through the numbers and different financial options and what best fit my personal needs. Thank you, Jacob! Tristain Oliveras and Neil Bates educated me about new vehicle features and options. My experience with this team allowed me to move into my new vehicle easily and comfortably. Thanks Tristain and Neil! Thanks to all these special employees who strive for and delivered excellent service!!! I appreciate this amazing experience, and I love my new 2025 Kia Sorento S! Karen D

When I went in and left I felt the service was good. - lonnie

When I went in and left I felt the service was good. However, they recommended a couple of things specifically 2 new tires, and stated they could not rotate them because two tires were too bald. I checked them and they were not but it wasn't worth the argument. The bigger issue was they said I needed new brake pads and rotors turned. Specifically, they said the pads were down to 2 Millimeters in the back and down to 5 in the front. I found this odd for the low mileage on the car so I took it to two different places (firestone and Breaks Plus) both of them came back and said the brakes were fine and they are at 6 mil in the front and 5 in the rear. I find this practice of lying to get more money dishonest. I would always recommend getting another opinion if they suggest work needs to be done. Update- 2/14/2024 The GM Frank White Reached out to me and we agreed that a mistake was made and Frank made the situation right. The actions they took to resolve the issue have restored my trust in them and I am updating this review from 1 star to 5 stars.

Staff is always polite and professional and keep the - Quelly

Staff is always polite and professional and keep the customers informed regarding any issues /concerns

The store, brand, and its employees are money hungry, - Jane Joe

The store, brand, and its employees are money hungry, unprofessional, deceitfulI. Stay away at all costs!

MY RATING IS FOR ,''WORL CAR KIA'', NEW BRAUNFELS, TEXAS. - charles

MY RATING IS FOR ,''WORL CAR KIA'', NEW BRAUNFELS, TEXAS. I AND MY SON HEARD GOOD QUOTES FROM THEM. WE DROVE FROM KYLE , TEXAS TO THEM. THE SALESMAN QUOTED A PRICE FOR MY SON'S CAR AND WE AGREED TO BUY. I SAID,' IF MY SON GETS A FAIR DEAL, I'LL BUY A KIA TOO!' THE SALESMAN RETURNS FROM THE MANAGER STATING, 'WE WANT TO SELL YOU A LESSER CAR WITH A HIGER PRICE AND ADDED COST FOR PAINT, WHEELS, PAINT PROTECTION AND, YOUR $5,000.00 DOWN PAYMENT IS NO LONGER SUFFICEINT!!! DO NOT SHOP WORLD CAR KIA, NEW BRAUNFELS, TEXAS!!!!!!! P.S. THIS IS NO REFLECTION ON KIA, SAN ANTONIO!!! SINCERELY

Bad, worst experience with deceptive dealer fees I have - tomklemp

Bad, worst experience with deceptive dealer fees I have ever encountered, more than $4000 on a $38,000 vehicle is excessive.

I had the best experience here at purchasing a car with - chris villagomez

I had the best experience here at purchasing a car with Andre. Will be back

The dealership exceeded all my expectations. Special... - mcart45

The dealership exceeded all my expectations. Special kudos to Miguel Herrera. He went well above and beyond the norm to get me into a great KIA Niro EV!

I have been very satisfied every time I've taken my car - MIKER3591

I have been very satisfied every time I've taken my car in for service. Everyone there is very friendly and helpful.

We’ll start with the good. - mwintxk

We’ll start with the good. Denise Epps was amazing. She was helpful, kind, respectful, and worked hard for me. The not so good. The men (Travis Jones was one) in the finance department tried bullying me into a higher payment for a vehicle than I was comfortable with. Then, had the audacity to ask who was paying for the car - me or my husband- and why my husband wouldn’t let me buy it. They asked why my husband wouldn’t give me X amount of money a month to pay for a car. How rude and disrespectful. They would have never asked a man that. Moreover, they marked up the value of a used vehicle and claimed it was priced below market value. They had the vehicle listed on the website as a higher trim level, but the purchase agreement and VIN was for a lower trim level. When I sent a screenshot of the market value (JD Power) for the actual year/model/trim/mileage, they acted like I was stupid and didn’t know what I was talking about. There are dealerships that don’t treat women like they are incompetent, just not this one. I was able to purchase a used vehicle from a different dealership and had a wonderful experience. I will never go back to Classic Kia and recommend you don’t either.

Came for headlight issue as it was a bulb out, they... - Sue2459

Came for headlight issue as it was a bulb out, they replaced as they vacuumed out my car, was a good day with no issues, thankyou

I’ve worked with EJ in the Service Department since I’ve... - Moorer.stacy

I’ve worked with EJ in the Service Department since I’ve bought my car and he’s been nothing short of SPECTACULAR!!! He’s always been courteous and professional and has treated me with the utmost respect.

They are very nice indeed but they put on this Allstate - SuperchargedRange

They are very nice indeed but they put on this Allstate protection Crap over $2200 on every vehicle and will not remove it Kimberly Eakin is very greedy and it shows for her to afford their lifestyle they have to do this bait-and-switch tactic so yes they give you great discounts but then they try to recoup that with this... So before you waste your time driving here ask them for numbers so you won't be shocked.. They have a great price on their website but that is not what you will be paying sadly.. And they give you the worst trade-in value. Don't waste your time there are better dealerships around that are honest and will give you a great deal....

The worst. - The Notoriouus JTP

The worst.Two weeks ago I went there to get a replacement key and fob for our KIA Soul. Turned out they didn't have the shank in stocks. Monday I took it in to get a driver's side head lamp replaced.The mechanic didn't have one on hand so we went the parts desk only to find out they didn't have one in stocks and they'd have to order one. So I said okay,order one. I also decided to get my key replaced only to find out that they still didn't have that shank in stocks either!! Sorry Vanguard but wer'e not giving you our business!! "And It Makes Me Wonder"-Led Zepplin "Stairway to Heaven".

I don’t like being touch by salesman rubbing my arm or - OCHOA.MARY15

I don’t like being touch by salesman rubbing my arm or telling me he can come to my house and help me with car electronics if I don’t understand something on car this made me be afraid of being in my house alone I didn’t stay in my house for 2 day I was scare and stress he was very kind but I am a widow and 75 years old and this made my happy experience scary I don’t was this gentleman to lose his job but I don’t want no one to go Thur what I am going Thu I’m scare to go stay home by myself I already told my children and also I’m doing this survey even though he told me not to do it he was going to do it with me not to do it myself he would do it for me

I am very grateful as I write this review. - rickjudson

I am very grateful as I write this review. My husband and I were on our way from AZ to TX. My son-in-law had died that morning and we had to get there as quickly as possible. Unfortunately, our car broke down. We called the other Kia dealer in town and they could not see the car for 3 more days no matter the circumstances. So we called Casa. They said to bring the car in and they would look at it. We had the car towed there. They fit it into their schedule. We had to wait a few hours in their waiting room, and the whole time we were there, Hector Campa, our service advisor, made us aware of the process and checked on us to be sure we were okay. He went above and beyond to help us. It was getting near the end of the day and mechanic Adrian Fonseca did everything he could to complete the job before they closed. Sure enough, it was completed and we were on our way to be with my daughter and family during this awful time. We will always be grateful to Hector and Adrian. If you want a company that truly cares about people, this is the place to go.

Horrible service. They have been avoiding me because of... - Mrandmrsfellows28

Horrible service. They have been avoiding me because of their mistakes done with paying off my trade off. Send General manager and email and nothing. Good afternoon sir, this is Kathy Fellows. I bought a 2019 Ram 1500 on March25. I traded my 2016 Jeep Wrangler white, and your financial managers didn’t take care of it til April 10. I was receiving phone calls about late payment. Not only they send the wrong amount, but to the wrong address as well. Now there’s a balance that still hasn’t been paid which is the interest from the two weeks it took them to payoff the car. Not only is the vehicle already posted online, but I have not gotten a phone call from Jeremiah or Bryan. They are always busy with a customer or at a meeting, the receptionist has send them multiple emails about my call. And not once have they called me. It’s 3 months later and this situation hasn’t been taken care off. This is the worse customer service I have received. I have bought 3 vehicles and never had this issue. So sad of a dealership to have managers not return your call and avoid you.Please help, get this situation fixed, I am not paying for someone mistake and being Irresponsible. Very annoyed Customer. Kathy Fellows

RECALL SERVICE - 2013kia

THE SERVICE WAS EXCELLENT FROM THE TIME I ARRIVED TO WHEN THEY TURNED IN MY VEHICLE. THEY TOOK EXTRA STEPS TO ANSWER MY QUESTIONS AND WITH INDIVIDED ATTENTION

Excellent customer service. - Calimlimdavis

Excellent customer service. Randy and Robin understood what I wanted, respected my time and gave me what I wanted. Would highly recommend them.

Please Read Until the End! - Jody

WOW!! What a dealership!!! We found a pre-owed Fiat Convertible on line, and it was a perfect fit for us. We were looking for something to pull behind our Motorhome. So, here it goes... We spoke with Danny (salesman), and he was very helpful and friendly, so we set things up to drive to Waco from Dallas. The car was perfect, so we moved on to Travis in Finance and finished the deal. (less than an hour total) :) 6 hours after we left the dealership, the convertible top broke!!!! FEAR set in!! Used Car, As Is, No Warranty.. (you get the picture) Our fear was quickly swept away, as they directed us to Greenville Chrysler, but they were unable to repair it.. We agreed to take the car back to Waco, and that's when we met James in the Service Dept. (Nicest person you could ever want to know) They gave us a BRAND NEW car to drive while they looked into repairing out car. It took LOTS of research and work, but they repaired the top, and we LOVE the car!! People, wherever you live, consider University Mazda Kia for your next new or pre-owed car. YOU WILL NOT BE DISAPOINTED.. A lot of people say "I drive a __________", but we say "We Drive A University, Mazda Kia" Customers For Life!! Jody & Walter

Service department SUCKS! - bjkemph

Service department SUCKS!!! Car has been there for a month still no communication on what is wrong with it!!! Be careful before you do buisness with them!!!

Dealer made the process easy and painless. - AG

Dealer made the process easy and painless. Never made me feel pressured into purchasing a vehicle. Finance was simple and quick! Wasn't perfect but was happy with my purchase.

Just bought my Kia Seltos 2021 and i am very satisfied... - gracie

Just bought my Kia Seltos 2021 and i am very satisfied with the help from our sales consoultant Daniel Vallejos. Would recommend coming here for new vehicles.

It was ok not sure I got the best deal. - Natalie

It was ok not sure I got the best deal. Took a long time to close it

This Kia location has taken a drastic turn for the worst - haleygreen62

This Kia location has taken a drastic turn for the worst over the past years. Any time you try to file a claim for warranty coverage, the employees act like it is coming out of their personal accounts. It took me months to even get them to look at my car to see if it was eligible. No one acted like they were knowledgeable on the coverage they sold me. You no longer get a courtesy vacuum or wash when your car is serviced. I was told my car had a recall, but the part was not in stock and I would receive a call when it came in. I never received a call and have been trying to reach someone regarding the recall as it has been over 3 months approximately. They told me they did not know why someone would tell me I’d receive a call, because it is usually an automated text. Nevertheless, I never received a call or text. When I try to speak to someone they just keep transferring me to parts who hangs up on me. I have been patient and friendly, but it is baffling how unprofessional and uninformed they are at this point. The staff’s overall customer service and knowledge is subpar and needs serious evaluation. Manager called and scheduled me a service appointment to get the recall done as the part had been in. I took my car to get serviced and was called 2 hours later and told it could not be done that day because they did not know it was a blower motor replacement. How do you not know it is a blower motor replacement when you literally scheduled the appointment and knew how much time it would take to complete the service? Absolutely ridiculous and a waste of time. Dropped my car off at my new appointment and was called 1 hour and half later and told my part was given away, to come pick up my car, & reschedule for another 1 1/2 weeks. It’s actually insane how unorganized this place is. Dropped my car off again for new appointment this time I was told it might take until the next day which is not what was previously quoted. Therefore, I made no preparations to be carless for this long. No response after asking for update on number provided.

Poor customer service from finance dept. - Thomas Jean

The salesperson was great and patient. He listened and delivered. I was almost ready to sign when the finance guy ruined it all. I needed to upgrade my car for business purposes and told the dealer several times how much I loved my car and how much i didn't want to trade it in. It was my dream car that I wanted for years and last year I made it happen. While working on the final deal with finance I mentioned maybe I should hold off until i can pay down my car a bit more and he said "You mean the VW... that piece of crap?" I walked out right then and there. I love my car. Not a single ding. Perfect condition. Well taken care of. It truly is beautiful but I need a 4 door for work. I can't believe those words even came out of his mouth. Sorry to the sales person who spent 4 hours with me, was wonderful, and just lost his commission because of a rude person in finance!

My experience with Kia of New Braunfels has been an - KiaHostage

My experience with Kia of New Braunfels has been an absolute nightmare, and I genuinely feel trapped in this situation. I own a Kia Telluride that has spent more time in their shop than in my driveway. Each visit has been a maddening cycle of poor communication and exorbitant costs, with no real solutions in sight. It’s infuriating to spend so much money while my car remains unfixed, and I receive no clear explanations for the ongoing issues. For eight long months, my vehicle has been in limbo, waiting for an engine replacement. We’ve looked into lemon law options and even contacted Kia about a buyback program because we are utterly exhausted by this ordeal. The moment we mentioned these options, they miraculously found an engine from California, promising it would be ready by November 1st. Now, as December approaches, I’m still without my car. To make matters worse, I learned that the California engine was recalled, and now they’re building a new one from scratch in Tennessee. I’m back on a waiting list, feeling helpless and frustrated. I’ve gone from being a proud Kia owner to feeling like a hostage of this company. I’m stuck with a hefty car payment and no vehicle to show for it. They may entice customers with great sales, but their service is a complete disaster. There’s a total lack of accountability or concern for their clients, and it feels like they’re just sitting back, collecting money while leaving customers in the lurch. If you’re considering doing business with Kia of New Braunfels, be warned. You may find yourself ensnared in a web of frustration and disappointment, just like I have. It’s a suffocating experience, and I wouldn’t wish it on anyone. Proceed with caution if you choose to go this route—you could end up feeling just as trapped as I do.

We bought a KIA in Tulsa. - Kylan Martin

We bought a KIA in Tulsa. Took a vacation to San Antonio and our transmission went out after ONLY 32,000 miles. The Tulsa dealership said it didnt break down in their jurisdiction so we had to go through San Antonio KIA. They gave us the 800-333- whatever number and we have been on hold 4 different times for 30 minutes, just to get answered by someone with a messed up headset so... This brand of car is ridiculous. I will never purchase a KIA again.