2015 Ram 3500 Cummins/Aisin. - HotWaterJoe
2015 Ram 3500 Cummins/Aisin. The truck developed a rough idle after another dealer performed recall 67A. About 15 minutes after setting the appointment on-line, I got a call from Robert Buckly. He said, "I noticed you made an appointment for Friday and your out of town. You really don't want that because we are so busy your truck may get stuck here over the weekend. Bring it in tomorrow (Wednesday)." I was shocked that ANY service center would care that much to call me to re-schedule.
When I arrived I could see that the dealership was extremely loaded with work. Robert said they have been slammed for a couple of years with the growth in Georgetown. He said we will get to your truck as quickly as possible. They gave me ride to the car rental.
The NEXT day Robert called said they tested all the injectors, the fuel, the fuel delivery system, they cannot find any rough idle. And we talked about the recent recall and some other work that has been done to the truck. I drove the truck and it seemed to run fine. I don't know what it was that caused the rough idle but it was gone.
Robert said to see the cashier and wished be a Merry Christmas. At the cashier, the bill was ZERO. I asked what about the tech time, I need to pay for his time. She said NO CHARGE. I was amazed.
They not only got my truck in early, spent time looking for a transient problem, and then did not charge me.
I will always to the Mac Haik Dodge in Georgetown. And I really appreciate Robert Buckly.
Bill
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