82 Texas Cadillac Dealers

Fadi Diab was my sales associate that went above and - Catherinebadgerinteriors

Fadi Diab was my sales associate that went above and beyond! I LOVE my Escalade

Do not do business with these people. - jeffhals23

Do not do business with these people. I spent 10 days or so back and forth negotiating the price of a used car with them over the phone (out of town buyer). We finally agreed on a price, and they told me they would send me the paperwork the next morning to sign. When I followed up the next morning after not hearing from them, I was told they sold the vehicle after agreeing to a deal with me. The agreed upon price with me was only $400 below their current asking price, so they basically sold the car out from under me for maybe an additional $400. I understand we did not have anything signed, but it just shows you their word means nothing. Just know that as an out of town buyer, whatever agreement you may have with them doesn’t mean anything unless you’ve signed the papers you’re at their mercy to send to you. They will sell a car out from under you if someone walks in the dealership and wants to pay just a little bit more. I will never know for sure, but it is even possible they used my agreed upon number as leverage to get the next customer to pay more for the car. It is honestly just a sad way of doing business, but that’s apparently who these people are.

Had 1 bad visit. - minytie

Had 1 bad visit. But, they have went above and beyond to make things right. I am very pleased with the end results and will definitely use them in the future, if need be. Thank you!

Excellent service! - Junior_morales2

Excellent service!! ,best in all west texas!!,superfriendly service at his best!!you could not get better service !!😊

Great staff. - payne246

Great staff. Always willing to go the extra mile. Kyle is professional and knowledgeable and never pushy

Urine poor customer service! They place you in voice mail... - Eyes Wide Open

Urine poor customer service! They place you in voice mail jail. No departments pick up a call. Must be nice to count profits and leave people wondering if this is Third Word outfit parading as an Auto Dealer.

Great Experience - Sportsman

I had a great experience buying a 2013 Ram from Barrett in sales and Isaac in finance. I came from Amarillo for a better deal. Truck Town's prices are very competitive and they let me use a loaner vehicle so they could inspect my new truck to make sure it was ready to hit the road. No hassle no hard sell. I tell everyone to go to Truck Town Lamessa.

Very frustrating experience. - DavidJames

Very frustrating experience. I emailed and called on a used bmw x6. Andrew the internet salesperson was great in the beginning. Car just came in so I was waiting for photos and a video since I was buying out of state . I sent them everything they needed, license , credit application. Saturday am Andrew sent me the video , I asked about shipping and he was talking with his manager . I agreed to handle the shipping myself. I told him I would take the car and was ready to give him a deposit while they did the paperwork. He said the finance manager would call me for my credit card in a couple of minutes . 45 minutes later he called and said they shipped the car to their BMW store . He would get it back and couldn’t take my deposit until he had the car back. After about 10 calls unanswered or returned and several emails they went dark. Andrew would not take my calls and didn’t have enough respect to even email me. Terrible customer service and a complete waste of my time. I would strongly recommend staying clear of trying to do business with a dealership that treats customers like this . Still no response after three days, they sold the car to someone else in the middle of me buying it . Lots of lies and a salesperson who has no integrity and lacks a back bone .

Good service and service attendant was very considerate - hambone1950

Good service and service attendant was very considerate in explaining what needed to be done.

I recommend using Ernesto Ramirez as your sales... - Amandas04

I recommend using Ernesto Ramirez as your sales consultant! in my opinion the best! Gave me the best deal!! He answered all my questions, he also follows up with me all the way in Abilene!!

Worst experience of my life, wife bought an Escalade that - ?

Worst experience of my life, wife bought an Escalade that was presented to be 4x4 only for us to find out it wasn’t. Dealership refused to buy it back. I feel they took advantage of my wife’s lack of knowledge. The salesman Austin was told repeatedly that we had to have 4x4 to pull behind our RV.

Took my car in running bad. - lindadyess50

Took my car in running bad..low power..they diagnosed and installed a new catalytic converter $3700.When I picked up car would still barely run..I barely got it home..been told by 2 mechanics cat had nothing to do with it..ECM was diagnosed as bad..Wiesner just took a stab and replaced most expensive thing first..Nobody has responded to my emails for 5 months now..I totally feel cheated !!2012 Traverse was bought at Wiesner in 2019..Felt like they would be fair..Bad choice.When I was picking up mechanic basically said he had no idea what was wrong..So just replace something expensive!Been a Wiesner customer for 25+years 10+cars..old timers in Conroe treated us right!! I am now 74 years old and totally upside down with this unreliable car..

Tony Lopez, Jr. - kcsbob2

Tony Lopez, Jr. not only lied to us but didn’t give Tony Arredondo his commission for the sale of our 3rd new vehicle. Misled resale of our 21 Expedition by over $15,000! We will only be dealing with Tony Arredondo from now on!!!

Fraudulantly added Loyalty Advantage, AFAS Theft, and... - Old Lady

Fraudulantly added Loyalty Advantage, AFAS Theft, and Nitro Fill to my bill, at 299.00 ea. on my new Cadillac. They claimed they were things Cadillac Co. required. SURE! Will file theft on them!

All saleperson are friendly and helpful. I will recommend... - brianvan136

All saleperson are friendly and helpful. I will recommend Midland GMC to family and friends Best place to buy cars in west Texas,.please ask for Paulino or Daniel.

THESE ARE WORTH BUYING FROM PEOPLE AT THIS DEALERSHIP - PAMELAERINLE

THESE ARE WORTH BUYING FROM PEOPLE AT THIS DEALERSHIP

Very good to deal with. - ggwill

Very good to deal with. Austin was very good to work with. Highly recommend!! We will use them again. Dean in the office was great also !!

I had them put a battery in VSport, I was quote $175 on... - teamstephans

I had them put a battery in VSport, I was quote $175 on the phone, then charged $285 once I was there. Very dishonest , you have been warned.

Quintin did an absolutely awesome job from start to - Charles Manley

Quintin did an absolutely awesome job from start to finish with our Ford Expedition. I don’t usually like buying vehicles and he provided us the absolute best customer service and made the paperwork process seamless. I would recommend him to anyone!!!!

Excellent service, professional, cost effective, clean - mk_mcdonald

Excellent service, professional, cost effective, clean environment. I would recommend dealership and Jarrett to anyone

Corey Griffith sold us a used 2016 GMC Terrain. - IlkaandJohndye

Corey Griffith sold us a used 2016 GMC Terrain. Corey was very helpful, patient and listened to what we were looking for. Everyone at the dealership was very polite. Overall experience was very pleasant, and we would go back to buy a car. Thank you, Justin Lawrence, you were very kind!

They had my car for 8 days and only fixed one of the 3... - Amos77833

They had my car for 8 days and only fixed one of the 3 issues and then charged me again to look at my car

I was very happy with my experiance at this dealership.... - jwmchamp

I was very happy with my experiance at this dealership. Everything about the experiance was wonderful and I would highly recommend using this dealership when considering the purchase of a new or used vehichle.

This dealership went above and beyond for me. I had been... - jessica.smith.3591267

This dealership went above and beyond for me. I had been treated rudely and puchy at other dealerships and a friend of mine knew a guy named "Jason" that worked here, so we came in and spoke with him about what I was looking for but unfortunately their current cars were over my price limit. However, Jason took our number and said he would call if he found anything for us and would keep an eye out. Well, no more than 20 mins later he called us and let us know He found me a 2010 Toyota Camry, and it was very fairly priced and very good car. It was a coworkers fathers car he didnt really have for sale before, but to try and give me what I was looking for, offered it to me. Now if that is not going above and beyound I dont know what is! I didnt not end up purchasing the car as it was still over my comfortable monthly payment range but I just wanted to share with everyone how impressed I was with this dealership and how hard they worked to give me what I was looking for.

Very accommodating and helpful. - Kathy

Very accommodating and helpful. Friendly, professional. Ver well taken care of. Excellent in every aspect of customer service. Every visit is a delightful experience

Nice, friendly service, quick - GrandAndRed

Always enjoy going to a place of business when greeted with a smile, and the next thing I know, paper work is ready and I am on my way; Inspection sticker paperwork complete; now to the next step!

If I could give zero stars, I would. - Myrannah

If I could give zero stars, I would. My experience with Bayway Cadillac Southwest in Houston, TX, has been nothing short of a nightmare. I initially took my vehicle in for an electrical issue, and while it was “fixed” the first time, the same issue reoccurred just a month later. On my second visit, I was told the issue was the same and to bring the car back when the part arrived. However, during this visit, I discovered that my DVD player was broken, a piece of the wood trim was damaged, and my engine even shut off unexpectedly. I returned the car a third time, this time for a radio replacement, which I was assured was not the cause of the issue. The dealership then kept my car from September 6th to October 23rd. Two weeks after dropping it off, they called to say the issue was the radio, and it was supposedly fixed. However, upon arriving to pick up the car—a 1.5-hour drive—I found they had documented the wrong issue entirely (claiming I hit a bump and the radio turned off instead of the engine shutting off). Frustrated, I left the car with them. When I finally picked it up on October 23rd, they informed me they had driven 25 miles in the car but couldn’t replicate the issue, so they didn’t know how to resolve it. They also admitted to “forgetting to plug a wire back in” for the DVD player. The day after picking up the vehicle, I noticed five to six additional broken pieces of wood trim around the dashboard, a misaligned center console, damage to the exterior paint, and the DVD player still not functioning. I reached out to the dealership’s manager and contacted Cadillac corporate, but neither has responded. This experience has been beyond disappointing. I would strongly advise against purchasing a Cadillac or doing business with Bayway Cadillac Southwest. Their lack of accountability and poor customer service is appalling.

Service Department - Tommy

I was traveling to Austin, and my 2007 Saturn ion, had failed to shift into high gear. After they had looked at it, I was told it would cost 500.00 to 600.00. When to pick it up, over 900.00. The had my cell, should have called me, if it was going to be more than I was quoted. Was told it would have cost no more than 500.00 at the chev. Dealership in Plainview.

The dealership had the car pictured on their website in - jjmanzano

The dealership had the car pictured on their website in stock. I paid about $100 under MSRP (price per Toyota website data).