8 South Carolina Mercedes-Benz Dealers

Trent was very attentive, listening to our wants and - Peter

Trent was very attentive, listening to our wants and needs, in helping us to make an easy decision. We definitely are recommending Trent and the Carlton dealership.

Customer service was amazing! - ADDMCCAFFER

Customer service was amazing! They made sure my needs were addressed and that I was satisfied.

This is the first time I leased a Mercedes-Benz. - michaelreisinger27

This is the first time I leased a Mercedes-Benz. I spoke with Michael Maely on the phone then met him for a test drive. Michael was very professional and attentive and made the overall experience relatively simple. .

The salesperson Sammie was rude and unprofessional I - Robert leesnitzer

The salesperson Sammie was rude and unprofessional I would not suggest this dealership. Everything you try to avoid in the new age of the car industry. Very untrustworthy people

On Saturday, October 12th my GLK 350 light came on - ella.james

On Saturday, October 12th my GLK 350 light came on displaying EBD Inoperative See Operator’s Manual. I scheduled an appt online with Mercedes of Florence for Monday October 14, 2024 at 10:30am. When I arrived, Jay was nice and checked me in and told me to have a seat while they serviced my car. I sat in the waiting area for approximately 4 hours and Jay came out about 2:00 pm to inform me they could not identify the problem and thought maybe I was in a flood, absolutely false, my car was in my garage and there was no rain much less a flood. It seemed to be warm in the waiting area and was told by Jay that “oh yeah the air conditioner’s not working”. There was a kind, attractive and tall lady that came to me and said, would you like to move to another waiting area because it is warm in here with the air conditioner not working, so I moved to another waiting area. Jay Finally came to where I was relocated and said, they found the problem, but we are not able to repair it because the part that is needed is not in stock, so we have to order it and it would be estimate cost $2,000.00 plus and you would have to prepay today so we can order it. I stated “it is 3:00pm and I have been here on a scheduled appt since 10:30am (Arrived at 10:00am) you are unable to fix the problem, I have to travel back home to Sumter SC with the light still displayed indicating that there is a problem, and you inform me, we need you to prepay for the part before we can order it and then, when it comes, we will contact you.” I graciously did. Well today is Sunday November 3, 2024 and I have been cautiously driving my car back and forth to work until this morning, I was going to church and it would not start then the lights went out and the car would not start. Here it is the beginning of the 4th week, I have not received a call or any communication or any update from Jay as to the arrival of the part I prepaid for and my car is not starting or operable. I have to work in the morning, and I am so stressed!

Best car buying experience I’ve ever had! - S123

Best car buying experience I’ve ever had! Staff was over and beyond my expectations!!