77 Pennsylvania Mercedes-Benz Service Centers

Juan was super helpful when I had a flat and was able to - Lo00619

Juan was super helpful when I had a flat and was able to get me a loaner at the end of day!

B1 Service for my 2020 GLA250 4Motion. - eric_les

B1 Service for my 2020 GLA250 4Motion. Some additional items and all were looked into and taken care of to my satisfaction. Service Rep, Sheryl was OUTSTANDING. Car loaner at front desk was a breeze and also pleasureable,

Exceptional Service and Dedication from John Sisson - Mjtrabert304

Exceptional Service and Dedication from John Sisson Mercedes Service Department I brought my vehicle to the John Sisson Mercedes Service Department after experiencing persistent issues with the instrument cluster and gauges. From the very beginning, their team has demonstrated exceptional professionalism and a genuine commitment to resolving the problem. The issue is complex and difficult to diagnose, requiring multiple visits and extended time in their shop. Despite the challenges, the team at John Sisson has never given up. They have provided me with a loaner vehicle throughout the entire process, ensuring I have had reliable transportation without any additional expense to me. Even though I didn’t purchase my car from them, they have treated me as a valued client and have gone above and beyond to address the issue with integrity and care. What truly has stood out to me is their transparency and willingness to take responsibility. When initial repairs didn’t fully resolve the problem, they have continued to dig deeper, have kept me updated every step of the way, and have assured me that I wouldn’t incur further costs as they worked to find a solution. It’s rare to find a dealership and service department that combines technical expertise with such outstanding customer service. While the situation has been ongoing, I have complete confidence that John Sisson’s team is doing everything possible to resolve the issue. Their commitment to their customers’ satisfaction is clear in every interaction. If you’re looking for a service department that prioritizes integrity, professionalism, and exceptional care, I highly recommend John Sisson Mercedes Service Department. They’ve turned a frustrating experience into one where I feel valued and supported. I intend to purchase my next vehicle from them when I am ready.

My mom recently bought a Mercedes, and this was our first - choeen

My mom recently bought a Mercedes, and this was our first time visiting this location for service. From start to finish, Jenna Ben-Ammar made the entire experience seamless and stress-free. She was incredibly professional, knowledgeable, and genuinely cared about ensuring everything was handled properly. Jenna took the time to explain everything in detail and kept us updated throughout the process. Her friendly attitude and willingness to go the extra mile truly stood out. It’s not often you come across someone who makes you feel like a valued customer rather than just another appointment on the schedule. If you’re looking for top-tier service and someone who actually listens to your concerns, Jenna is the one to ask for! We’ll definitely be returning thanks to her outstanding customer care. Highly recommend!

Earnest Dunham is an epxerienced Service Advisor who has - gcoutavas

Earnest Dunham is an epxerienced Service Advisor who has always been courteous and patient. Kenny Crane is quite possibly the best Mercedes mechanic in PA! Love those inspection videos!

Chris is exceptionally professional and Courteous while - Johnsteele350

Chris is exceptionally professional and Courteous while helping to resolve issues and he gets back to his customers very quickly both by phone and email. I would highly recommend Lancaster Mercedes and working directly with Chris.

Service was really excellent! Technical service was... - Bodo

Service was really excellent! Technical service was great. Treatment was what you expect from one of the best car manufacturers in the world

Very unexpectedly reasonable price for service. - DC

Very unexpectedly reasonable price for service. I actually paid less for an alignment than I did 10 years ago with a Chevy. AND they washed my car and scrubbed the carpets. Fantastic

I have purchased five cars through abruzzi auto brokers... - MarieCantanuzzi

I have purchased five cars through abruzzi auto brokers since 2000. I estimate my savings to be around $10,000-$15,000 total. I would never go to a dealer without them. They really go to bat for you. How can you really go wrong since the service costs nothing out of pocket. They have also sold several cars for me. My mercedes, the dealer offered me $37,250 for it. Abruzzi got me $42,750.

The lady is very ignorant and they sell trash cars. - Teresa Hubbard

The lady is very ignorant and they sell trash cars. The one I bought was a lemon and they will not do anything. 2nd alternator in 2 years…amongst multiple others. Do not buy from them!

Two No Good Lieing Nose Browner Females Manager and - SunInParadise88

Two No Good Lieing Nose Browner Females Manager and Service Rep at this Dealership, they Lied saying they turned down a service when Really in Reality I the customer Turned them down from Servicing my car. Never will go to Any Audi Dealerships in the future, had problems with 2 different Audi dealerships with Covert Racism and the Audi Advocate are useless No Good Nose Browners also.

Horrible customer service experience. - deanrob101

Absolutely horrible experience and subpar level of customer service. They sent wrong part number and then entered into a nightmare scenario trying to get correct part sent out to me. Customer service was absolutely useless and after speaking to 4 different agents in 2 countries was no closer to any resolution of my issue. Finally, just drove to AutoZone and picked up correct part; it was a little more expensive, but well worth it considering the amount of time and hassle I experienced trying to work with Auto Parts Warehouse. Good reminder that you truly get what you pay for and that sometimes it well worth paying a little extra.

On my fourth car from Bobby Rahal. - Bob

On my fourth car from Bobby Rahal. Have worked with Salespeople Kabby, Sandy, and Zach; Crystal, Dan and Dave in Service. My experience has always been excellent. They are all responsive and reliable. There have been some strange situations (e.g. fire on ship transporting new car from Germany, glass roof shattered by road debris) and they have always gone over and above expectations to make the situation right. Highly recommended.