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Mercedes-Benz of West Chester - Service Center

West Chester, PA

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902 Reviews

902 Reviews of Mercedes-Benz of West Chester - Service Center

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January 24, 2024

Horrible people, Very dishonest. Will never deal with them again, additionally going to sell this S560 piece of junk. More

by mastortini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know
October 17, 2023

Made appointment parts ordered. Brought car in, wrong parts ordered. Picked car up. Waited until parts in. Brought car back. Wrong parts installed. Now calls not returned. VERY POOR More

by unhappy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan
July 25, 2022

Was expecting much more from this dealership. Asked to have a Sprinter serviced and was told to drop it off and that they would try to fit it in their schedule. Had heard absolutely nothing for 4 More

by kdsdfpolg
Recommend Dealer
No
Employees Worked With
Michael Strickland
July 11, 2022

My recent experience with this dealership was less than ideal. I received a Stop Drive Order recall on my car last week. Technician came to my house Friday to perform the inspection, which unfortunately fa More

by cshack5
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Will (service advisor)
June 02, 2022

Overall I have not been very happy with my 2 previous service visits at Mercedes Benz of West Chester. In my last service visit, I brought the car in because of an engine check light coming up. The More

by Purohit.sumant
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marissa Lamparelli
January 06, 2022

Service was really excellent! Technical service was great. Treatment was what you expect from one of the best car manufacturers in the world More

by Bodo
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lynne Knox, Michael Strickland
Jan 06, 2022 -

Mercedes-Benz of West Chester responded

We're happy to hear it! Thank you for coming to Mercedes-Benz of West Chester!

January 05, 2022

Have been taking my Mercedes to West Chester for servicing since I bought the car. They do a great job, shout out to Paul Graziano who is great to deal with. More

by RHOOPER0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Graziano
Jan 06, 2022 -

Mercedes-Benz of West Chester responded

Thank you for trusting Paul & the Mercedes-Benz of West Chester team with your vehicle's service needs! We appreciate your continued support and look forward to your next visit!

January 05, 2022

Excellent service as usual. It was great working with Craig, he kept me up to date on repair work and let me know of issues found. Will be back for my next service. More

by RPMCDONOUGH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig
Jan 06, 2022 -

Mercedes-Benz of West Chester responded

Thank you for sharing your experience! We're glad Craig was so helpful to you throughout your vehicle's repairs and we'll be sure to let him know how much you appreciate his awesome service. Thanks for being a Mercedes-Benz of West Chester customer. We look forward to seeing you next time!

January 04, 2022

MB of West Chester performs quality service in a timely manner for a reasonable price. More

by FRED_HOELZLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marrisa
Jan 05, 2022 -

Mercedes-Benz of West Chester responded

We appreciate your wonderful feedback! Thanks for being a Mercedes-Benz of West Chester customer. We'll see you next time!

December 31, 2021

Over billed then credited back. Did not wash car. Changed brands after 15 years. Sad… More

by Twelve3eighty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service
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