39 Pennsylvania Mazda Dealers

Yesterday we purchased a pre-owned Mazda CX-9 from - john

Yesterday we purchased a pre-owned Mazda CX-9 from Pacifico Mazda. This was by far the easiest experience purchasing a vehicle that we have ever had. From the moment we walked in, everyone was so polite and welcoming. We were greeted by Gina, the sales manager, and she immediately put us in great hands with sales associate, Juan. Juan easily answered all of our questions, went over some options with us, and explained and demonstrated all of the features of the vehicle in which we were interested. After the test drive, we were sold. Juan sat with us, answered even more questions, and got everything ready for us to move on to financing. At that point, Gina took over. She explained all options available to us and was very knowledgeable in helping us make the best decisions for us. When we were finished, Juan walked us out to our CX 9 and went over the features again to make sure we were at ease and comfortable driving it. We will be using Pacifico Mazda again very soon as we are searching for a used and reliable vehicle for our kids. Gina and Juan are already on the lookout for something that will work in our budget, and we have complete trust they will find the right car for us. Thank you for a great experience, Gina, Juan, and everyone at Pacifico Mazda!

Fantastic experience, Wil was on top of everything and - BRENDANM52

Fantastic experience, Wil was on top of everything and Justin's video went over my vehicle and communicated everything being done.

The customer service at this dealership is wonderful. - abfultz89

The customer service at this dealership is wonderful. I came over 2 hours away to test drive a vehicle and ended up purchasing it. I wasn’t there all day, which was extremely nice. They are very friendly and knowledgeable of all of their inventory.

Sue, Keri and Zack are a pleasure to work with! - Misty Steiner

Sue, Keri and Zack are a pleasure to work with! All three made us feel comfortable and welcomed. There was no pressure or rush. Sue went above and beyond showing us several different vehicles, packages and going over all the options! I really appreciated that since there are so many! Thank you for making this a pleasurable experience! I highly recommend Kenny Ross Mazda and this team!

I am a self proclaimed Mazda enthusiast and started - atkins400

I am a self proclaimed Mazda enthusiast and started driving Mazda's almost exclusively over the past 8 years. I have owned 4 Mazda's during that time, and 3 of them were purchased here. 4 of them have been serviced here. I recently purchased a 2023 CX-5, so I thought I would provide some thoughts: Piazza Mazda really does seem to go the extra mile to take care of you. The service prices are competitive. Mazda will stand behind their products. I've had a few recalls on my vehicles, and some other issues covered under warranty. These repairs were very fast, and never disruptive to my schedule. One of the repairs was pretty major, but covered by Mazda even though it was slightly over the warranty period. I was expecting a 1-2 week repair time, but they got it done and returned it to me in 3 days. So, I know the service manager and the local Mazda reps will work to provide a little extra peace of mind in some cases. As for the sales experience: It couldn't be more pleasant. I worked with Kaitlyn the last 2 times. She gets 5 stars too. If you have made all the decisions about what you want in advance, the paperwork will be ready, and you can be in and out in less than an hour. If you want to take longer and get to know your new car, they will sit with you as long as you want. It's also worth noting that after many weeks of deliberating between a CX-5 and CX-50, my wife settled on a CX-5 in what is probably the least available color. I told them what we wanted, and Kaitlyn found the exact trim/color and had it on site within a week. Stellar experience from start to finish.

This was my first lease of a Mazda model in 40 years. - MiaToo

This was my first lease of a Mazda model in 40 years. I worked with Joey Dale who was very helpful and not pushy. I was a long time Honda customer but felt the customer service at the dealership and the prices were better. I appreciated the in-house insurance Broker who assisted me in adding my new vehicle and said she would shop my rates. That would save me some time in the future. I appreciated that Joey listened to exactly what my car needs were and showed me the 2025 Mazda CX30. Joey also arranged for my car rental to be returned/picked up by Enterprise. All the staff at Koch 33 the Sales Manager, Credit Manager, front desk person were very professional and I appreciated my time in the dealership to be kept at a minimum on a Saturday. The dealership showroom was beautiful and spotless. The transition of car leasing was seamless. I love the My Mazda ap and the remote start which I have always wanted and never had. I recently had an accident, and I am very appreciative of the safety features all Mazda cars offer, more than my previous Honda's did. Thank you again Joey for your assistance and setting me up. I absolutely love my new car.

Very nice people. - Rosie

Very nice people. Love the new waiting room. Got me out fast and took care of all the needs of my car. I trust them to keep my car running well.

It appears that the dealership did a good job and was - Dave Becker

It appears that the dealership did a good job and was very prompt about the service

The dealer was very customer centric. - dbacine

The dealer was very customer centric. We felt very comfortable working with the salesman and the staff.

Everyone was extremely helpful and friendly, our - Tjansen0307

Everyone was extremely helpful and friendly, our experience with them was one of the best! Thank you so much for your help and getting us into our new vehicle; we will most definitely be back

Fantastic buying experience! - clockdoc852

Fantastic buying experience! Just wanted to send out a great review for Dominic Hussion and Will Foster for a great job in setting my wife, Jennifer, and I up with a 2021 Mazda Cx-5. Dominic Hussion was informant, friendly, and helpful in helping us close the car deal.

4 Stars with an asterisk. - adam.kita

4 Stars with an asterisk. Everything was going along just fine until a few minutes ago. I saw a car I liked online. I reserved a time to test drive it. Corey, my salesperson, was outstanding. After the test drive we went over the inside and outside of the vehicle. Corey noted all of my very minor concerns and agreed to have them corrected by the time I picked my vehicle up after purchase. They required a deposit of $1,000 to "hold" the vehicle until financing could be secured. I wrote a check and noticed that the dealership wasted no time in processing it as the money was withdrawn from my account within 2 (two) business days. Not a problem as I was financing the entire sale and would receive a refund of that money when I took possession of the vehicle. I made arrangements to pick the car up on a Saturday. All of the concerns had been corrected and the car detailed very well. I signed the paperwork and was ready to drive off when I realized that I had not gotten back my $1,000 deposit. I went back in and was told that there was nobody in the office on a Saturday who could cut a check and I could check back on Monday. Well it's Tuesday and I called to see a status of where my refund was at and here is where the asterisk comes into play. I was told that they would start to process a refund check but it would not be finalized until May 22nd (a full 8 days after asking for a status update). This struck me as odd being they only took 2 days to cash my deposit check. I guess accounts payable has more challenges than accounts receivable at this dealership. Needless to say, 95% of my experience was positive with just that 5% of securing my refund as the only negative which is why I gave 4 stars instead of 5. I would do business with them again but I would also be more aware of any financial dealings I perform when I do.

Great experience purchasing my new vehicle on October 30, - Marshekel

Great experience purchasing my new vehicle on October 30, 2024. No pressure from Aaron to purchase the first vehicle I drove earlier in the month. Two weeks later after much research I found a vehicle that was no longer available but instead I got a vehicle that was in the showroom and is the vehicle I was searching for and more. It was nice that Aaron didn’t try to talk me down to a lesser vehicle but really listened to what I wanted. Great purchase experience from getting financing to the final step of signing paperwork. Thanks to everyone involved. I will not hesitate to recommend Baglier Mazda and especially Aaron to anyone looking to purchase a Mazda.

Excellent service while being on time and quick. - lgreczek

Excellent service while being on time and quick. Team has great people skills that make it friendly to be around.

The employees are very proffecianal. - No19

The employees are very proffecianal. We weren't in the dealership any longer that we had to and they gave us all the information that we needed to make our decision. With no pressure. We went there to just test drive the car. We couldn't pass up the great deal for such a high quality car. Thank You.

Beware of them selling you a used vehicle. - Denny Krause

Beware of them selling you a used vehicle. I didn’t realize the lemon law was 12,000 miles. They sold me a used CX-90 with just over 12,000 miles and it’s a Lemon. Maybe buy new there, but I spent a lot of money and it’s disappointing.

Service was excellent... Service manager was very helpful... - dianedeery

Service was excellent... Service manager was very helpful in fixing my infontainment screen ... I called the Piazza in West Chester and they were no help at all. I decided to call Faulkner where I purchased the car and they were awesome.. They cleaned my screen and made it look like new again. Piazza wanted me to buy a 1000 part and another 136 to install it. Thank you to Faulkner and their staff for helping me, I would recommend them for sure. Helpful and nice from start to finish....

I love working with the team here! - eadams21

I love working with the team here! I leased my CX-5 from Melcom in 2021 and will be visiting him again when my lease is up in a few months! I visited recently to look at a new CX-5 and was assisted by both Kevin and Melcom, and they are both wonderful. Kevin took the time to explain every detail about the vehicle, answered all my questions, and made my visit enjoyable. Melcom is knowledgeable, straightforward, honest, and his follow up is impressive. I would not go anywhere but Piazza Mazda of West Chester, and highly recommend them to anyone even considering a Mazda!

Excellent experience. - jankowski1003b

Excellent experience. Mike was easy to work with. I never felt any pressure to buy, he communicated the details and I was well informed. The buying process was simple. Chris the finance manager was easy going, well prepared and just like Mike made the buying process seamless. This was by far the best car buying experience I’ve ever had.

Took our 2016 Mazda3 there today and the experience was - honestmike711

Took our 2016 Mazda3 there today and the experience was wonderful, not pushy, washed car and done in a timely manor. We had been taking our vehicles to the dealer in Hamilton NJ, and every time the paperwork either had someone else's name on it or it was someone else's VIN. We switched today and have come to understand that not every dealer is inefficient or operating in chaos. Thank you for the great service we will be back!!!

The service department has always been prompt and - License to Drill

The service department has always been prompt and straightforward. Even on my most recent trip in, when the bill came out different from what was originally quoted, they honored the original quote. Will continued to use them for my service and car buying needs.

Lane was great to work with and was very nice and - jadamson1266

Lane was great to work with and was very nice and helpful. I ended up getting a great 2019 Mazda cx5 and I love it! Thanks again

Always courteous, always go the extra mile. - marymennona

Always courteous, always go the extra mile. I like the videos they send while working on your car, so you know exactly what they are doing and why. This is a good and honest dealership. I do highly recommend it.

"Excellence" is a great word for this dealer. - dschildt

"Excellence" is a great word for this dealer. They strive for it. They are fair. They listen. They work with you. I highly recommend them.

Recently purchased a Cx5 touring. We worked with Nate... - shutterbugizme

Recently purchased a Cx5 touring. We worked with Nate Woodcock and he was so easy to work with. Very knowledgeable, not pushy and an all around nice guy!! Give the man 5 stars! We couldn't be more pleased with our new vehicle. This is our 5th Mazda, 4 of them purchased at Lancaster Mazda. Need I say more?!

We had probably one of the easiest and best experiences - JWO

We had probably one of the easiest and best experiences buying a car ever with Patrick Handyside and Jenifer Parish. Such nice folks - down to earth, honest, direct. We will definitely buy from this team again and can recommend them to anyone else, as well.

Sean from Kelly Mazda made my buying experience so much... - Jaritza Prado

Sean from Kelly Mazda made my buying experience so much better. He was quick. My whole process took not even 45 mins. I went there on Dec 24th and spoke to him about trading my old CX5 for a new 2021 Carbon Edition. That conversation, including final numbers were like 10 mins. I have to say that I hated doing car shopping because of the long wait. Last time I was in a dealership I spent almost 6 hrs. The day of my pickup was Dec 31st. Drive to the dealership, sign papers and take the new car, 30mins. Thank you Sean and Kelly Mazda! Loved doing business with you!

very professional they took good care of me when I was... - r_states

very professional they took good care of me when I was unable to go to the dealership chris frank was so much help with me

This was the best car buying experience ever! Scott was... - sydneyb

This was the best car buying experience ever! Scott was amazing and ensured I knew everything about my new Mazda3 hatchback. Very helpful and super nice! Everybody else treated me amazing like we have known each other forever. I plan to do business here again! And definitely go see Scott!

Customer care from Service's, Vicki King, was fantastic - Appreciative Customer

Customer care from Service's, Vicki King, was fantastic and reflects dealership's excellent management.