On November of 2024 I purchased a certified pre-owned - Sergio
On November of 2024 I purchased a certified pre-owned Elantra N Line from this dealer, paying above market. When visiting and test driving the car I had high hopes that it would be a nice experience as the salesperson was saying that Fred Beans have 30-day warranty on their pre-owned cars and appart from that I was purchasing a certified pre-owned vehicle, so I got delivery of this car on a friday, november 16th. Driving the car back to my town, about 40 miles away, I noticed the car was shaking when driving on a straight line and it got worse when braking, so I complained to my salesperson the next monday and set up an appointment with their service center, which was almost 30 days away, Dec 12th. Getting there I was informed that brake rotors were warped and they would ressurface them as a courtesy (what happened to the 30-day warranty talk?) and one of the wheels were bent. So, going back on forth about a month, they said they would not cover the repair for the bent wheels and that brake rotors ressurfacing was done as a courtesy.
I waited 3 months to review the purchase of my car at this dealer as I was really in the hope that they would come to the conclusion that my warranty claim was fair and they would honor it. It appears that they do not honor their claims, even when I showed them evidence that I complained about the car 3 days after taking delivery of it.
Appart from that, my experience with other services were not good as the car is supposed to have a two-tone horn (high and low). Their service order stated that horn was replaced and operational test performed was good (I heard them testing the horn and it worked). When going to the car and testing myself the problem persisted but when calling their attention to this fact they called me afterwards saying this car has only one horn. Unfortunately this is far from the truth as their work order stated that one of the horns was replaced and ops check was performed, as well as due to the fact that the horns are visible under the hood, one on each side of the car. So, either their work order is lying or the person that called me is lying.
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