22 Oregon Volkswagen Service Centers

The service center people were professional, helpful, - 1MOONGAZER

The service center people were professional, helpful, honest with me, and offered me a rental car while mine was in the shop. The length of time I had to wait for the car to be fixed was 3 weeks! Though it took a while to get the parts and the rental cost grew, They didn’t charge me for the whole time. I was grateful for that and the use of a rental car. My Jetta is fixed now and running well.

WORST CUSTOMER SERVICE OF ANY CAR DEALERSHIP I’VE EVER - cococat54321

WORST CUSTOMER SERVICE OF ANY CAR DEALERSHIP I’VE EVER GONE TO. I would give zero stars if I could. We came here twice to get our Volkswagen’s included maintenance and repairs related to recalled door handles for our ID.4, and both times have been absolutely terrible customer service. The first time we went it was because we got an email from Volkswagen saying our car was due to for included maintenance, so we made an appointment and came in, just to be told that in actuality the email was wrong, and they didn’t have the parts for the recall either; it was very inconvenient and a big waste of time since we have a newborn baby and we are both disabled, so getting out of the house isn’t easy for us, and I told them they should change their system so that doesn’t happen to other customers and waste their time too. Then we rescheduled the maintenance for when it was actually due. The man who we were dealing with at that first appointment, Nic Perez, was very rude and it was clear he didn’t care at all how their system had made our lives more difficult for no reason; he told us that typically maintenance takes all day, they can’t just finish it in a few hours while you wait like other dealerships I’ve been to do, but he assured us that when we came back for the second appointment there would be a free shuttle to take us home while we wait and then bring us back when the car is ready. Nic even said that he put a note in our appointment about needing the shuttle, so that it would be ready to go for us. So today, a few months later when it’s time for the second appointment, we go to drop the car off and Nic is behind the counter again at the maintenance desk, and he told my husband that they’ve gotten rid of the shuttle service entirely; he made no apology for our inconvenience, nothing, and then suggested getting an Uber or Lyft (which is an expense we can’t afford in this economy). I can’t believe that they didn’t even have the decency to call us to let us know that the shuttle service we’d be depending on was being canceled so that we could make other arrangements, they just told us the day of, even when there was a note about it on the appointment. Once again, it’s crappy customer service from Nic Perez and lack of any consideration for the massive inconvenience customers will face of not having their car for an entire day (without even a reasonable estimate of when servicing will be finished); for a family like mine with mobility problems and a baby, who can only afford one vehicle, that is huge! This is the closest Volkswagen dealership to our home, but we will NEVER come back here after the horrible customer service and complete lack of consideration we’ve experienced at the maintenance department here. We’ll be going to Dick Hannah Volkswagen in Gresham, where the customer service is much better and the maintenance department gets things done as quickly as possible when they know you’re waiting on your car.

The ONLY place you need to go!!! Go see Carl!! - bbreving

This is the ONLY place you need to go to service your Volkswagen and Carl is the man to see!! I’ve visited all of the Volkswagen dealerships around and Armstrong is hands down the BEST to visit and I have so much confidence and trust in Carl after my most recent visit. I had a recall and a kind of major general maintenance done and not only did they complete the work a lot faster than expected, the quality of care they put into the vehicle and making sure I was communicated with was top notch. I was willing to spend whatever they recommended because I knew they were 1) looking out for my safety and well-being of my car and 2) I knew it was going to get done RIGHT! Skip going to unreliable third party shops and just go to Armstrong even for the basic stuff, they take care of you and specifically Carl! He promised to take care of my car and could sense I had major anxiety when it came to servicing my vehicle and he made sure to follow through with his promises. As a woman, I never felt pressured to spend money on additional services that were recommended, I was spoken to like a human being and explained certain things I wasn’t knowledgeable on. Before the service, Carl explained to me what was going to happen to my vehicle, a time estimate and a cost. No surprises at all! Mike was also a great contribution to the experience! He was very friendly and easy to chat with, you could tell he and Carl worked well as a team on a Saturday - they were holding the service fort down. I’m so thrilled with my experience and I can’t say that enough - I’ve finally found a service advisor/manager I can trust and build a rapport with for all the services to come. Thank you, thank you, thank you Carl and Armstrong Volkswagen!!!

Curtious, informed, helpful - Dan

Dick Hannah is the best. Great service with knowledgeable and friendly staff. Answered all my questions, pleasant and clean waiting area and fast service good location

shutout to Ezequiel Becerra , as service manager he had - Amr.Elzagh

shutout to Ezequiel Becerra , as service manager he had every maintenance required marked with price / critically so you can me your own financial decision of what to spend on , also reached out to the Volvo VIP extended warranty to get some modules replace, the approval and installation was over night, Highly recommended

Excellent Experience Despite Unfortunate situation - mathew.hymas

I worked with Paul in the service center who was absolutely excellent. He went out of his way to work with me to make sure my car received the best service. He called the company that issued my warranty multiple times for authorizations to do work and was a great advocate. His team also was willing to give me a discount on some work due to a very unfortunate situation caused by the local valvoline. I will not take my car anywhere else, and next time I am buying a car this will be my first stop.

I bought me Cross sport in 2020, I have no complaints - DF

I bought me Cross sport in 2020, I have no complaints about the salesman or service. Today I called to get a new fob, I was quoted 305.00 for the Fob, and over 200.00 to program. Total over 500.00, Really?? I just contacted and ordered the same Fob from Salem VW, the price of the Fob was 181.00 and 99.00 to program. I understand needing to make a profit, but this is unbelievable. The parts employee was very nice, but the prices were out of touch, and not competitive.

I had one small business interaction with them months ago - Ihatepowervw

I had one small business interaction with them months ago and since then I get calls, emails, texts. I hate them and would never go back. I don't even own a VW any more. Maybe I'll start calling them every day just to say "hi."

Best service around - leesa pearl

I've always had fantastic service at MAC VW- Ron is fantastic, they work quickly and keep you informed, and have a nice loner car available when you need it. I don't know anything about the sales department- I bought my car at a different dealership before moving here.