0 stars. - Mr. Smith
0 stars. Wednesday the Service Center told me they would do a warranty job on our car (steering). {The car was dropped on Tuesday, but I'm starting on Wednesday because that's the day they said they knew what was wrong with it, and ordered the part. I originally was gonna drop the car Monday, but had a meeting and called that morning and said please tell him I will bring it tomorrow. Tuesday the manager said he didn't get the message. {That should've given me some little clue, right there, how the place is run.} ... I said "We'll I'm here - here is the car, see ya.". The main crux of this review is the last 1/2 of the week.} ..... End of Wednesday I called and a man told me the part had not come, but would come Thursday, it would be fixed Thursday night or Friday morning. Thursday late afternoon [after receiving NO CONTACT, ALL DAY] I called, they told me that that's not the case. - But part would come tomorrow and it would be fixed tomorrow. Rolled up, just now [Friday] and the service manager said the part is not here and they can't fix it. During this time btw they were unresponsive, on communication on the text interface - they ignored every question, from me, and only talked to me when they felt like it. Everything is documented. The service manager was cool, at the beginning - but Friday upon being called out (civilly) on keeping the car FOUR DAYS and not fixing it, he got a major attitude. - Tried to go all 'Tough Guy' on me ... said "Stop right HERE.' ... I told him to give me my key and I don't need to ever come back. He gave the key and continued his tough guy routine, said you're "not welcome back here!" ... That's like you broke up with a lady, and walking away she says "Well F you, too, you jerk!". I have this all on tape (because upon arriving, I knew the car wasn't going to be done) since he's completely the type of guy who would lie, about the interaction. ~ Thorough bullsh*# artist, who no doubt plays the victim {to his superiors} about every time a customer is upset - And it's worked for him, for some time, obviously. But he in reality has no business being in this job; he's not cut out for it.
Service manager had me take an Uber, up from South Carolina (screenshot) to show up, then he casually walked out and told me "Hi - your car's not gonna be fixed.".
Yeah I've worked in customer service, at some point when I was young, like him, and a customer is a bit agitated (about anything) I couldn't IMAGINE lifting my hand, to the customer, while he's talking and going 'You stop right HERE ... '. Wow.
I btw also later that day called Sales, and asked them to please tell the GM to make sure he sees the review, it's something he should want to know. ~ And the guy I was talking to, said smart-a$$ "You want me to transfer you to the service manager himself, and you can tell him too?" ... I said "He's already gotten his *review*, when I left."
These are the facts of what happened - Do not go to this dealership, for any reason.
Because I don’t assume management / ownership minds this service center’s behavior, at all. (with this Warranty job, on my car’s steering)
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