In my opinion, this is the worst car dealership service - jamesianhoward
In my opinion, this is the worst car dealership service department that I have ever dealt with in 2 countries. They refuse to be accountable for $3,006 worth of damage to the hood and trim of my car after the car was in there shop for an engine issue. I saw the car in the service bay mid October last year and the hood was full up. I picked the car up 2 weeks later and drove it back to Florida. When I opened the car hood for the first time a few months later, the hood crinkled and resulted in damage to not only the hood but also the trim. The hood was totally out of alignment and I sent them photos to prove it. Further, the hood shocks were not functioning. I contacted the dealership and left messages. I did receive a phone call back from a service person stating that I couldn't prove it was the dealerships fault since all the personnel working in the service department, including the manage, when my car was in for repair, were let go. I wrote numerous letters to the owner (2 of the letters were certified) but once again no answer. I had called 30+ times with no success until I finally reached the General Manager. He never returned my calls like he said he would. Not surprising. When I finally did talk to him he stated that I was the one who caused the damage because I opened the hood. Really??? Don't look for any customer support from this organization.
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