My Experience with Elevation Chevrolet GMC of Boone
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My Experience with Elevation Chevrolet GMC of Boone
I recently agreed to purchase a 2024 GMC Hummer EV from Elevation Chevrolet GMC. After negotiating the price, the sales manager provided the final figures, pulled my credit to arrange financing and scheduled an appointment for 11 a.m. the following morning to complete the purchase.
Believing the deal was finalized, I arranged insurance on the Hummer, spent considerable time cleaning out my Toyota Tundra for the trade-in and prepared for the drive to Boone.
Then I received a text from the dealership asking if I was still interested in the Hummer and advertising an additional $600 price reduction. I immediately called the sales manager to ask why a vehicle I had agreed to purchase was still being advertised. He blamed the message on an automated AI system.
Concerned, I specifically offered to put down a deposit to secure the vehicle. He assured me that someone from finance would contact me to arrange it. That call never came.
Instead, at approximately 5 p.m., he called to tell me the Hummer had been sold to someone else.
This came after an earlier pricing issue in which I discovered the vehicle advertised on their own website for $1,100 less than the price initially quoted to me. They eventually agreed to honor the advertised price, and we proceeded with the transaction.
I understand dealerships are in business to sell vehicles, but what happened to basic customer service and accountability? We had agreed on the numbers, they had pulled my credit, I had insured the vehicle, prepared my trade-in and scheduled pickup. I even offered to put down a deposit, and they failed to follow through.
If the vehicle was still available to other buyers, why wasn't I told? And why offer to arrange a deposit if nobody intended to follow through?
I intend to file a complaint with the Better Business Bureau and share my experience on Google and other consumer-review platforms. Prospective customers deserve to know how this dealership handled a transaction that, as far as I was concerned, was ready to be completed the following morning.
An extremely disappointing experience and a complete loss of confidence in this dealership.
Paul
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