85 New York Mercury Service Centers

I am LOVING their new valet service. - colleenmiller164

I am LOVING their new valet service. They picked up my Explorer which needed an oil change and inspection and returned it to my home a few hours later. No need to take time off from work or spend part of a Saturday at the dealership.

Eric Estrada was my advisor he is awesome he showed me - veevenero

Eric Estrada was my advisor he is awesome he showed me excellent customer service and very prompt service

The staff is professional, courteous and thorough. - Mr. Whittle

The staff is professional, courteous and thorough. They took my car in, diagnosed it quickly and sent me an inspection video to view while in the waiting room. They know their vehicles and care about providing great service.

Terrible service department. - Jamie

Terrible service department. I would NOT recommend them. My apt for dashboard lights on and loud engine was 3 weeks ago today. Not once has anyone called me about my apt. I've called multiple times and gotten excuses every time. They can't seem to tell me what's wrong with my car and they certainly don't call or care about there customers.

I purchased a used vehicle from Accurate Auto and Truck - skatehispeed

I purchased a used vehicle from Accurate Auto and Truck Repair and was very impressed with their professional service and unique approach to the selling process. 1. This dealership totally believes in low pressure sales. They allow you to take your time looking at a vehicle without any high pressure sales pitch. In event you would like assistance they are right there ready to address any questions or concerns. I found this to be a relief because in the past, I would visit a dealership on a day they were closed (Sunday) in an effort to avoid the high pressure sales pitch. 2. For the first time ever (and I have owned a lot of cars), the dealer put the vehicle up on the lift and spent more than one hour going through everything with me. I couldn’t believe it especially in this day and age! This alone, set them apart from any other dealer from which I have purchased a vehicle. 3. After you purchase a vehicle, anything that may go wrong within a reasonable amount of time gets fixed at no charge. When you return for routine maintenance in the future or any type of repair, they are honest and straightforward from the get go and employ highly skilled mechanics. 4. They back their work with a guarantee and offer affordable auto repair. 5. As the saying goes, “If it sounds too good to be true...it probably is.” Well this is definitely NOT the case with this dealership. I sincerely they have the best sales and service in the Oneonta NY area bar none.

I simply asked for pictures of the truck, ZERO response! - Mustang

I simply asked for pictures of the truck, ZERO response! Don't waste your time with them.

Unfortunately this is my second time using their... - morethenwords88

Unfortunately this is my second time using their services. They are wonderful. They try and make a terrible situation into a better one as much as they can. They are helpful from the law aspect, to rental to loaner and of course their expertise - the car. Yes sometimes they are difficult to reach but it is worth the trade off in the end. I highly recommend them for their expertise as well as their personalities. A+ to Yossi and Zach and your staff.

Alex is awesome & so knowledgeable! - Romaneye15

Alex is awesome & so knowledgeable! Took both cars here & 😃 with the service! . A+ Will be back again.

outstanding service, best place around. - Jeffrey

All around the best place to buy and to service your vehicle. Tom and his staff in the service department are top notch. Sales department is out standing and they have the most repeat customers in the market.

Excellent staff at all levels, offering personalized... - Patrick Taskforcesvc

Excellent staff at all levels, offering personalized service experience, helpful and professional ( no games) sales staff, in a friendly and welcoming atmosphere.

Outstanding Service! - Jbee14210

As usual, Randy Oakes and the entire service team went out of their way to accommodate my last minute service needs. They make you feel as though YOU are the ONLY customer, which judging by those I was sitting next to in the waiting room is not the case! Whoever wrote "Failure to prepare on your part does not constitute an emergency on our part!" Must never been a customer at Emerling Ford! The are simply awesome!!!

Frank & Sons is a wonder place of business. I would... - Goldlj

Frank & Sons is a wonder place of business. I would recommend them to all of my friends and business associates. They did a excellent job. Very professional job.

The service people were very accommodating in helping me - daved1rosary

The service people were very accommodating in helping me with an urgent undercarriage issue on my vehicle!! I had no appointment and the team took great care of me and my vehicle!! I was not charged for the repair!! I want to personally thank the entire team at Friendly Ford!! Sincerely, 🕊️ Dave DeRegis

My vehicle showed a warning of "A/C off due to... - Martin Soloway

My vehicle showed a warning of "A/C off due to temperature of engine" I brought it in to be checked out (Under Warranty). The technician after teleconferences with GM was unable to correct the problem. I was asked to leave the vehicle over night, but GM was still not able to come up with a solution to the problem. After a few days, Rick called me and told me to bring in the vehicle, at which time the computer was replaced. I thought the staff at Grand Prize tried very hard to solve the problem and worked very well with me. I therefore think a "Good" rating is proper under the circumstances described.